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Toyota of Hackensack

Hackensack, NJ

4.5
3,988 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,988 reviews

October 01, 2020

The service representative was very prolife and curious. She patiently arranged a service recall appointment on my 2003 Corolla. Thank you very much for the service I received More

by DACHMAY3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ms. Susana Chiabo
Oct 01, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that Susana was patient in helping to arrange your recall service on your 2003 Toyota Corolla. We appreciate your business! Thank you for servicing with us!

October 01, 2020

The service is always great my tire pressure light was on and I only had the car since the end of June. I called & was given an appointment for that morning. They always try to take care of the customer. More

by FRANKMIGLIACCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
Oct 01, 2020 -

Toyota of Hackensack responded

Hi Frank! Thank you for your 5 Star review! We are glad to hear that our service department was able to schedule you even on short notice. We do our best to take care of our clients! Thank you for servicing with us!

October 01, 2020

Great vehicle selection, used and new! Helpful sales staff who’s willing to work around your budget! Thank you so much for our Toyota RAV4! More

by PHANIKEH
Recommend Dealer
Yes
Employees Worked With
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Rosen
Oct 03, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the sales staff was helpful in finding a vehicle within your budget! Thank you for your business! Enjoy your new RAV4 purchase!

October 01, 2020

Made an appointment to see 2 cars, drove almost 2 hrs. to see them (was told they had both that morning) NONE were there. Be careful if you're interested in certain vehicles. More

by cmichta
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddymer Diaz
Oct 03, 2020 -

Toyota of Hackensack responded

Thank you for your feedback. So one of the two vehicles you inquired about which was new was sold. The second vehicle which was pre-owned is available but is a service loaner which is currently out with a customer. This should have been explained prior to your arrival. We apologize for the inconvenience this caused.

October 01, 2020

Stephanie was great. Very knowledgable and made me want to renew service contract Also woman at Desk very helpful in registering us. We have come to expect and received great experiences More

by HOUIDA99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Stephanie was both knowledgeable during your service visit. Thank you for servicing with us! We appreciate your business!

September 30, 2020

This is the easiest and quickest car buying experience I ever have. Ana took care of me, she was very professional and patient. It is the first time I got the car I was looking for. She is the best.. Thanks More

by Leonel Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Toyota of Hackensack responded

Hi Leonel! Thank you for your 5 Star review! We are glad to hear that the Ana made your car buying experience the easiest its ever been! We appreciate your business! Enjoy your brand new vehicle purchase!

September 30, 2020

I have a Toyota Prius in need of maintenance. Toyota of Hackensack is extremely professional and helpful! It was a great exeperience. Thank you so much for your service. More

by LUOLEI777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Wiaw
Oct 01, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Drew and our service department was professional regarding your maintenance needs on your Prius! We appreciate your business! We look forward to handling your service needs in the future!

September 30, 2020

My experience is always great and I always get the best treatment .people are very helpful and nice .thank you everyone for everything you do More

by NSHOMANMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Oct 01, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Not sure whether your review pertains to sales or service, but regardless we are glad to hear that the staff was helpful & nice. We appreciate your business! We look forward to assisting you in the future!

September 29, 2020

My salesperson for 2 consecutive purchases has been Ana Mayers.She is forthright and accommodating and reliable.In 3 years i'll seek her again. More

by r_609roberts
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green
September 29, 2020

Jonathan Munoz is a professional at his position. Follows up with the customer and answers any questions. It was a pleasure to work with him on the purchase. More

by MDADURIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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