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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,846 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,846 reviews

April 27, 2024

service was good. will recommend others. Will recommends other to buy toyota and also to buy parts. More

by JS_PATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We certainly appreciate that you chose us for service! We appreciate your business! Thank you for servicing with us!

April 27, 2024

Waiting time 3 hours 9. 00 am ti 12.10 pm . Tire rotation, engine belt and battery change. More

by ARBENPRIFTI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We appreciate that your service time was longer than expected. If your service was on a Saturday, wait times are longer than usual. Our service center faces more traffic during weekend hours since people are off from work. We apologize for the longer wait times and appreciate your understanding in this matter.

April 26, 2024

I loved how Ana Mayers treated me and my family. She was patience with us and gave an excellent quality customer service my family is in love with the car and Im in love with my car. More

by Munozkiaurys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you loved how Ana and treated you and your family! We appreciate your business! Enjoy your new purchase!

April 26, 2024

Purchase process itself was easy and painless, no complaints there. Melissa the salesperson was great to work with. However, a week after having the vehicle I noticed a small crack in passenger windo More

by JOLEJAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, if you had the vehicle for one week there is no way to pinpoint that the crack was there at time of delivery. The crack could have happened at anytime over the course of the week. Based on the estimated repair costs of $750, this does not sound like a small crack. This sounds more like the replacement of an entire window with labor. A crack that requires the replacement of the window would have been clearly visible at time of delivery. Yes, we understand that taking a new vehicle and having to repair something is not ideal, but these things can happen at any given time. We do appreciate that you allowed us the opportunity to sell you a new vehicle and appreciate your business.

Apr 26, 2024 -

JOLEJAR responded

This was a crack the size of a quarter that grew while waiting for a call back from a "service manager" that never came.

April 25, 2024

The dealership and particularly Paulo made my car buying experience smooth and hassle free. Unlike the other nearby Toyota dealerships, Toyota of Hackensack understood what I was looking for and did not hit More

by CMINAYA2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paulo made your purchase experience hassle free and was respectful of your time. We appreciate your business! Enjoy your brand new Tundra!

April 24, 2024

I was not satisfied with the service. My issue was not resolved and they made no effort to work with my and resolve anything. Not coming back here again. More

by DAVESLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Hopson
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Apr 25, 2024 -

Toyota of Hackensack responded

Hi Dave, sorry to hear that your issue was not resolved. If you could be a little more descriptive on what transpired it would certainly help us address your concern. Was it that the service department made an attempt to resolve the issue and was not successful?

May 15, 2024 -

DAVESLK7 responded

Hello. I was hoping you would respond to me to at least try to resolve my issue. But obviously you have no interest in that.

May 21, 2024 -

DAVESLK7 responded

I brought the car in because the heat only works for 30-40 minutes. Then it starts blowing cold. I increase the temp and it only warms up for a few minutes. Until it just starts blowing cold air. The technician told me he checked it and found nothing wrong. For me to put the heat on max high temp and max fan speed. Since I got the car I never put the heat higher thAn 72. And never had to crank the level to the max. He then tells me on the phone “ I’m not gonna drive your car for an hour” when I asked him how long he let the car run. I got the extended warranty just in case something happened with this car. Now I feel it was a waste of money. I was charged a diagnostic fee but Marissa was nice enough to only charge me half but I still had to pay and the car still has the heat issue.

April 23, 2024

Ana Mayers was extremely helpful, patient, and kind while helping me switch over my lease. Always a pleasure.. thank you Ana! More

by a.franz92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review. We are glad to hear that Ana offered assistance in switching over your lease. Enjoy your brand new purchase! We appreciate your business!

April 23, 2024

Ana Mayers was beyond great! From the time I came in to the time I left with my new car she was awesome!! She went above and beyond for me. She was kind, respectful, funny, re More

by SOCCERGIN923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your purchasing process with Ana was truly awesome! This is why Ana continues to be one of our top sales associates! We appreciate the opportunity to be your dealer of choice. Thank you for your business! We appreciate your business!

April 22, 2024

Nice people, very clean, on time, fast and good service, I'm so grateful and happy. More

by MILI2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the maintenance of your vehicle was respectful of your time. Thank you for choosing us for service. We appreciate your business!

April 21, 2024

Excellent,and knowledgeable staff and courteous. The smell of coffee in lounge area is too much. More

by GHOUSUDDINMOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was above and beyond your expectations. We apologize for the smell of coffee in the service lounge. Unfortunately, the coffee in the service area is quite popular! Thank you for choosing us for service. We appreciate your business!

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