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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,846 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,846 reviews

May 04, 2024

I usually have a good experience at this dealership. I had an appointment with Ana at first. She was unable to keep it. I found out when I got to the dealership. Not a problem. I was given another More

by Mary
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ana Mayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We are sorry to hear that your experience this time around was not to your expectations. Unfortunately, employees do leave from time to time and it's unfortunate that you had to start your process over with someone else. One of the most difficult scenarios is to try to pickup where someone else has left off. It's always a difficult transition for both the customer and the sales associate. We do appreciate that you came back to us again and we hope the next experience will be a better one.

May 03, 2024

The service department was great as always. Everyone I interacted with was friendly and professional. More

by MELLOWDJ
Recommend Dealer
Yes
Employees Worked With
Dana
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May 04, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you experience with our service department was great! We appreciate your business! Thank you for choosing us for your servicing needs!

May 03, 2024

Great service and happy with my purchase. Sales rep was thorough and got me exactly what I wanted. More

by RDRGZBENJAMIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Toyota of Hackensack responded

Thank you for feedback! We are glad to hear that you received great service and we were thorough during your purchasing process and that we got the exact vehicle you were looking for. We appreciate your business! Enjoy your new purchase!

May 01, 2024

Abby was great. Professional and most of all did not lie. I’m happy with the buy More

by carlos_noboa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby
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May 02, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Abby was both professional and honest! Thank you for allowing us to be your dealer of choice! Enjoy your new purchase!

May 01, 2024

I had a great experience at Toyota of Hackensack. The service was quick and efficient. Everyone was so friendly and very helpful. More

by grace919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that came back to us for a second vehicle! We appreciate your business! Enjoy your new RAV4!!

April 30, 2024

My 2018 Camry XSE was making a weird sound so I took it up to Toyota of Hackensack. I have had my car serviced there many times before with nothing but great experiences in the past. They were able to diag More

by 201Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson (Service Manager)
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! First off, thank you for actually taking the time to leave us a review regarding your positive experience here with our service department. We are glad to hear that we were able to diagnose the issue quicky and quoted you a price under what another dealership quoted you. We appreciate your business! Thank you for servicing with us!

April 29, 2024

I get the card back after the service dirty and bird dump on the car. More

by PRINCEME10
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We offer complimentary vehicle washes for service clients. You must request this service from your advisor. As for the bird "bump" the dealership is not responsible for local wildlife.

April 28, 2024

Angel is very helpful. He help me look for the car that I needed. I really appreciated. More

by jklw04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
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Apr 29, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear Angel was helpful during your purchasing process! We appreciate your business! Enjoy your new purchase!

April 27, 2024

Angel and Armando are the best to deal with car shopping, thank you guys. k More

by MAITIN1203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that both Angel and Armando made your purchasing experience as easy as possible. We appreciate your business! Enjoy your new purchase!

April 27, 2024

The process of buying my truck was made very easy. There was not any crazy fee on the sale of the vehicle. More

by DOWARE58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pena
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that we made the process of purchasing your truck very easy! We thank you for your business! Enjoy your new purchase!

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