Toyota of Hackensack

Very accommodating and knowledgeable! ! Down to earth . Allowed us to text drive all the vehicles I was interested in ! Down to earth . Allowed us to text drive all the vehicles I was interested in More

Duplicitous lease buyout. Almost 2k of hidden fees, inflated residual buyout cost of the vehicle (not matching my CULA contract), and xx required Insurance policy I did not wa Almost 2k of hidden fees, inflated residual buyout cost of the vehicle (not matching my CULA contract), and xx required Insurance policy I did not want or need. Visions and CULA team are a nightmare to work with. Was forced to finance with Toyota Hackensack as opposed to 3rd party since it was made so difficult. Went to two other Toyota dealers who refused to touch the lease and said I HAD to go back to the original location due to the visions Cula mess that both alternates would not entertain dealing with. Was lied to about the carry-over warranty by Bill. I even verbally compared it to BMWs buyout and certified used car process and inspection. Was assured full warranty carries over 100%- then was asked to buy a 3k policy because it turns out we have no coverage at all once we buy the vehicle. “Oops- sorry for the misinformation- Bill must have misspoke”. Will never go back to Toyota of Hackensack and would have never leased there if I knew what a headache and expense it would be to buyout. Seriously a nightmare and very dishonest. More

Purchasing process was very easy and clear! Answered all questions and catered to my preference Answered all questions and catered to my preference More

Both Jay and Mannix were very helpful and kind. Jay was extremely accommodating as I changed my mind about the color of my vehicle at the last minute. He worked very hard to get the color of my pre Jay was extremely accommodating as I changed my mind about the color of my vehicle at the last minute. He worked very hard to get the color of my preference. I was most grateful and very pleased. Mannix answered all of my questions about operating my car and invited me to call him if I had any further questions. Thank you, Toyota! More

Working with Catherine on a purchase and trade in. A majority was completed on line, and day of delivery went smoothly. I would recommend working with Catherine, she was able to move things right alon A majority was completed on line, and day of delivery went smoothly. I would recommend working with Catherine, she was able to move things right along with the trade in and pick up of the new vheicle . Thanks again ! More

Buena experiencia,los trabajadores muy amables y siempre todo muy limpio.trabajan con el tiempo perfecto todo muy limpio.trabajan con el tiempo perfecto More

Paul was great to deal with, very knowledgeable and to the point. The best dealer experience I’ve had hands down. Will highly recommend Paul to anyone. the point. The best dealer experience I’ve had hands down. Will highly recommend Paul to anyone. More

Paul is great! knowledgeable, honest and upfront. NO xx. We got exactly what we expected. No surprises. knowledgeable, honest and upfront. NO xx. We got exactly what we expected. No surprises. More

Courtesy and kindness and professionalism are outstanding. I would like to recommend to my friend. outstanding. I would like to recommend to my friend. More