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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,999 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,999 reviews

March 10, 2022

When I called to make an appointment for an airbag recall, I was told the job would take 2-3 hours. I decided to go home and wait for Toyota to call when done. I called after 3 1/2 hours and was tol More

by cmocapozzi@gmail.com
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Airbag Recall
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Mar 12, 2022 -

Toyota of Hackensack responded

Sorry to hear that your service experience was less than perfect. May i ask who your service advisor was when you visited us?

Mar 12, 2022 -

cmocapozzi@gmail.com responded

Another issue- when I asked if I could return to my car to get my house keys which were on the same ring as my car key & remote... I was asked for my paperwork which I was NOT given. I had to return to customer service to get a copy which had the number assigned to my vehicle. I do not have name(s) of the employees at the dealership.

Mar 12, 2022 -

Toyota of Hackensack responded

Could you provide the name under which the vehicle was serviced under?

Mar 12, 2022 -

cmocapozzi@gmail.com responded

I don't understand your question? My name is Carmen Capozzi

Mar 12, 2022 -

Toyota of Hackensack responded

ok. We will speak to the service department. May i get back to you on Monday?

Mar 12, 2022 -

cmocapozzi@gmail.com responded

Of course. I have to return to the parts department on Monday to pick-up an oxygen sensor part that needs to be replaced in my car. The service in your parts department was excellent. I even got a call this morning to let me know the part was in. Thank you for your interest.

Mar 14, 2022 -

Toyota of Hackensack responded

So I spoke to our service department. Things got very busy the day off your recall and unfortunately the call was not placed before you called in to check. Obviously this is issue that should not have happened and we apologize for the inconvenience. Thank you for bringing in to our attention. We appreciate your patience.

Mar 14, 2022 -

cmocapozzi@gmail.com responded

Your reason is unacceptable, it is an excuse for an employee that was responsible for making the call and forgot! Thank you for your interest.

March 08, 2022

Every time I have an appointment at Toyota of Hackensack the workers there are awesome they treat you with compassion and they care they take their time with you and make sure your vehicle is correct when y More

by PAMHOL1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I would like to give five stars to all of them all of them are the best
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Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit exceeded your expectations! Thank you for servicing with us! We appreciate your business!

March 08, 2022

It was an easy experience to get into the car I wanted. Everyone was helpful and my salesman was a pro. I couldn’t be happier with everything. More

by Hhuncken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Toyota of Hackensack responded

Thank you for 5 Star review! We are glad to hear that your experience with Bill Coll was top notch! We appreciate your business! Enjoy your new 4Runner Trail!!!!!

March 08, 2022

Most of the time I have an appointment at Toyota of Hackensack the workers there are “stupendous”, they treat you with heart and they make sure your vehicle is safe to drive when you leave the premises More

by Mary T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was "stupendous"! We appreciate that we are your dealer of choice for service. Thank you for your business!

March 08, 2022

Fast and friendly, i like the way they talk with the customer . Always happy people More

by SEBASTIAN2796
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your visit with Paul in our service department was above and beyond your expectations. We appreciate your business! Thank you for servicing with us!

March 07, 2022

Fast service but overprice to replace serpentine belt and spark plugs IMHO. I know it's Toyota but c'mon. No coupons allowed. More

by Amaury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Serpentine belt and spark plugs are not typical items we offer coupons on, but perhaps we will consider it for the future. Thank you for servicing with us!

March 07, 2022

I was there for a service and my steering wheel nothing was said or done to steering wheel there was no estimate provided for other services I requested More

by altonmckenzie99
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jaime O'Neill
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Toyota of Hackensack responded

Sorry to hear that communication between you and the service department was less than 100%. May we ask what additional estimates you requested for your vehicle?

March 07, 2022

Car buying experience was ok getting the plates and reg was the worst thing ever More

by Vinnie5451
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Toyota of Hackensack responded

Sorry to hear that your you experienced a issue with plates and registration. Did you happen to reside outside of NJ area?

Mar 10, 2022 -

Vinnie5451 responded

I do and there is no back log here . I just went and got a plate for another car same day

Mar 10, 2022 -

Toyota of Hackensack responded

Not sure where you purchased the other vehicle, but as you probably know State of NJ issues temporary plates and registration for both in state and out of state customers. May I ask what name the vehicle was purchased under?

Mar 10, 2022 -

Vinnie5451 responded

Not publicly if you would provide me you name I would be happy to call in as it expires in 3 days

Mar 10, 2022 -

Toyota of Hackensack responded

sure thing. You can 201-212-6925. My name is Jay

Mar 11, 2022 -

Vinnie5451 responded

Finally got the plates on 3/19 after the old plates expired on 3/17. While they did issue me a new temp plate after leaving a lot of messages on a vmail no one answers and being told to just go ahead and drive around with the expired ones I did have to threaten to call NJ Consumer Affairs and my State AG and a Lawyer to get them to issue a new set of temp tags . While I can understand getting the plates is a process the issue was on their end and should have been cleared up before they sold the car.All in all I would not buy another car from this dealer. I do have to say Jay was a big help and if it wasn't for him reaching out because of the review here who knows how long this would have took .

March 07, 2022

They didn't fix the issue the first time; now, they don't have a rental car to fix the issue again. Really bad service More

by GUSTAV0N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
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Mar 10, 2022 -

Toyota of Hackensack responded

Sorry to hear that your experience with service was less than 100%. May we ask what the issue with the vehicle was?

Mar 11, 2022 -

GUSTAV0N responded

Car shakes when stopped idling issue .

Mar 12, 2022 -

Toyota of Hackensack responded

May i ask what the name the service was under?

Mar 14, 2022 -

GUSTAV0N responded

Vanessa B.Reyes. (Toyota corolla 2013)

March 07, 2022

Yes should have a different system were for a oil change doesn’t take 2.5 hrs waiting. More

by MMEJIA335
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are sorry to hear that your service for oil change took longer than expected. Was oil change the only service you were having done?

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