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Toyota of Hackensack

Hackensack, NJ

4.5
3,990 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,990 reviews

June 22, 2022

The wait time for me was too long. I arrived at 8;30 am and did not leave until 1:45 pm More

by Bubba47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
June 22, 2022

Goog service and very professional. Very satisfied. Clean dealership. Very good customer service and good acknowledged. More

by GEORGELORETO1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2022

They were professional. When they promised a call back, they did inform me when my car was ready. Most dealers you have to call the dealer back. I would recommend this deal More

by Atgarcia1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2022

Proficiency and competency are the hallmarks of the dealership. Am very satisfied with their work. More

by CHARLES9595
Recommend Dealer
Yes
Employees Worked With
Service and repairs and appointment personnel.
June 21, 2022

It was better that what I was expecting, and the personal were nice to talk with More

by Solis535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
June 21, 2022

Professionalism, customer Care seems to be their top priority. Paul worked hard to get me a great deal on my trade in, I also got another great deal on my 2022 Toyota Corolla. I want to thank the whole More

by JIMMYK22002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Radulic
June 20, 2022

The service provided was excellent, I was very pleased, the staff is very professional, reasonable time waiting. More

by Gpenap2@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was professional and that the wait time was reasonable. Thank you for servicing with us! We appreciate your business!

June 20, 2022

Not happy that I was misled by my salesman, was unaware that install of equipment on a brand new vehicle would done with non factory parts, getting charged $700 for aftermarket equipment is a Fail More

by seanlaird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando Morell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, factory heated seats cannot be ordered from the manufacturer to install on a vehicle that did not have it from its production. The only way to get heated seats from Toyota would have been if the Tacoma was built with the TRD Off Road Premium Package which adds leather, heated seats, auto headlights, moonroof, premium JBL Audio, Dynamic Navigation. This option package for the Tacoma is $3815.00 retail which was explained to you prior and during the order process. We not only offered you a refund of the $700 we also offered to trade you out of the Tacoma and put you into the upgraded one with premium package at no additional cost to you. Not only did you refuse initially, you also never returned managements phone call. We attempted to assist you further and you refused. We are sorry you felt you had a bad experience .

June 20, 2022

Fast services. I have to call to schedule services because on-line scheduling don't work. The person on the other line us very accommodating. The intake advisor exp More

by RAULMALLARI1219
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Services
June 20, 2022

Great customer service. Paul was awesome and his customer service was outstanding and answer all our questions and concerns. More

by blackriverpainting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paul was awesome and answered all your question and concerns regarding your purchase! We appreciate your business! Enjoy your new purchase!

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