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Toyota of Hackensack
Hackensack, NJ
3,845 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,845 reviews
August 01, 2024
I recently purchased a car from Toyota of Hackensack and had a mixed experience. On the positive side, my salesman, Jeff, was great. He was friendly, knowledgeable, and very helpful throughout the entire pr had a mixed experience. On the positive side, my salesman, Jeff, was great. He was friendly, knowledgeable, and very helpful throughout the entire process. Jeff made sure I was comfortable and answered all my questions thoroughly. However, I was disappointed with the dealership's unwillingness to negotiate on the price. Despite the dealership's older appearance suggesting it might offer more savings, the negotiation process was quite rigid. I had hoped for a bit more flexibility considering the dealership's age and appearance, which gave off a more budget-friendly vibe. Overall, while Jeff provided excellent service, the dealership's firm stance on pricing was a letdown. If you're looking for a straightforward buying experience and a great salesman, ask for Jeff. But if you're hoping for significant price negotiations, you might want to manage your expectations. More
by JOE
Verified CustomerEmployees Worked With
August 01, 2024
This is my third Rav4 from Toyota of Hackesnack and I could not be happier. Paulo, in particular, was friendly, professional, helpful, and supporting. Don't lose him! Peter Gerhardt could not be happier. Paulo, in particular, was friendly, professional, helpful, and supporting. Don't lose him! Peter Gerhardt More
by PGERHARDT
Employees Worked With
August 01, 2024
Everyone is very friendly, not very efficient, except for the lady at the front desk There seems to be a lack of knowledge poor performance and terrible customer service in the parts department. Poor commu the lady at the front desk There seems to be a lack of knowledge poor performance and terrible customer service in the parts department. Poor communication between service and parts. Nobody has answers and bounces you around. Spent 3 days, went through 4 people just to order and get a spare tire. Very disappointed. Definitely go somewhere else for future service. More
by MISS.207
Employees Worked With
Don’t know
July 28, 2024
Once again, we purchased another car from Paul Almeida. He is a pleasure to deal with and made an extremely stressful decision, a pleasant one!!! So far, we are delighted with my new Venza. Thank you, P He is a pleasure to deal with and made an extremely stressful decision, a pleasant one!!! So far, we are delighted with my new Venza. Thank you, Paul. More
by ROSEPASTERNAK
Employees Worked With
July 28, 2024
The service technician was very professional and informative regarding my car issue. He provided great service. Thank you informative regarding my car issue. He provided great service. Thank you More
by CCMOORE72
Employees Worked With
July 26, 2024
Once again Paul Almeida took great care of me and I leased a new RAV4 Prime. My wife leased one from him last year. leased a new RAV4 Prime. My wife leased one from him last year. More
by TKE277
July 26, 2024
Professional service, hospital man, patient conversation, great knowledge on Toyota cars, respectful communication, and nice personality. conversation, great knowledge on Toyota cars, respectful communication, and nice personality. More
by MATHXHLI
Employees Worked With
July 25, 2024
Issues: When I dropped the car I was told around 3 hours. It took almost 6 New tires installed, but inflation pressure was WAY off: Spec was 35/33 PSI (front/rear). Tires were inflated to 45 psi all hours. It took almost 6 New tires installed, but inflation pressure was WAY off: Spec was 35/33 PSI (front/rear). Tires were inflated to 45 psi all around. If they can’t even get tire pressure right I have doubts about other work that was done. More
by PDCLarry
Employees Worked With
Marissa Giordano
