Toyota of Greensboro

I gave a 3 for customer service and a 3 for overall experience because of my experience with Susan Scoggins, whom I would rate a 2 for customer service, not Robert Byman. Robert, the salesman, did a gr experience because of my experience with Susan Scoggins, whom I would rate a 2 for customer service, not Robert Byman. Robert, the salesman, did a great job and was very friendly and easy to negotiate with and display good customer service, I would his customer service as a 4. So, my overall customer service is an average of the two. I have no problems with Robert. That is why a gave a 4 for friendliness. Below I have explained the issues I encountered with Susan. I feel she displayed a poor level of customer service. Robert helped me get the price I asked for and tried to help me with my loan process. This is when Susan stepped in. She and my bank went back and forth about what documentation she needed from my bank for proof that the Rice would get their money. My bank faxed over the papers for me to sign and in those papers was a letter of intent that Rice Toyota would get an overnighted check from my bank. This wasn't good enough for Susan because they didn't give a date, so she asked me to sign the dealerships loan papers in case my bank didn't come through with the money. I was reluctant to sign these papers for fear of them mistakenly being filed and me owing money that I really shouldn't owe. During this whole process Susan was not very friendly and I feel like she was not really listening to what I was trying to say. Her only concern was getting the money (which is understandable, but should not be shown that aggressively in front of the customer). As a compromise, I agreed to sign the loan papers if she would send me a copy of the voided loan papers once they received the check from my bank, that way I have it for my records. It has been a month since I purchased the car and I have yet to receive the information I requested. I have called twice and left voice mails for Susan asking if she would please send me a copy of the voided loan papers or a letter signed by her saying that those papers have been voided. She has not returned either of my phone calls and has still not sent the information I requested. I feel as though good customer service should still be shown even after the vehicle has been purchased; and my request to get a copy of the voided loan papers I signed for the dealership is not unreasonable. I hope that action will be taken to correct this kind of service so that future customers do not have such a frustrating experience at Rice Toyota. More

This was not only my first Toyota, but my first time using the internet to look for and purchase a vehicle. I'm extremely pleased not only with my new Tacoma, but I WILL be coming back to Rice Toyota. T using the internet to look for and purchase a vehicle. I'm extremely pleased not only with my new Tacoma, but I WILL be coming back to Rice Toyota. The professionalism of everyone was/is outstanding! I have sung the praises of Rice Toyota and have encouraged others to think seriously about purchasing from the dealership. Courtsey and professionalism goes a long way and everyone that I came into contact with were both. More

My wife and I shopped around for several places before going to Rice Toyota. When we got there we realized we had wasted our time. From the start evryone was so friendly, there was no hassel whatsoever, going to Rice Toyota. When we got there we realized we had wasted our time. From the start evryone was so friendly, there was no hassel whatsoever, and we fealt like we were dealing with friends who were looking out for our needs instead of a pushy salesperson who only wants to make a quota. From picking out our car, to the final paperwork, we fealt right at home and at ease with the purchase. I would recomend Rice Toyota to all of my friends looking to purchase another car. More

Although I wasn't able to purchase a car from this dealership, I was impressed by the personal attention and thoughtful customer service I received from their management and sales team. If they had ha dealership, I was impressed by the personal attention and thoughtful customer service I received from their management and sales team. If they had had the Prius available with options I was looking for, I would definitely have purchased from them. More

I love my 2009 Toyota Venza from Rice Toyota! It was not an easy car to find, as I was very specific in what I wanted and how much I was willing to pay. They found me the exact car I wanted and got it to me an easy car to find, as I was very specific in what I wanted and how much I was willing to pay. They found me the exact car I wanted and got it to me within a week. I also did my financing with Hugh Holman at Rice and he was very patient and informative, I knew exactly what my payment would be before I signed anything and that made me feel like there were going to be no surprises. I love driving everywhere in my Venza and all my friends love riding in my new car. Rice Toyota made me a happy woman! More

So I bought a used 2005 Dodge Ram Quad Cab for a excelent price from Rice Toyota. After, 6 months the wheel fell off causing major damage to the truck. So I contacted Rice and they immediatly offered to fix price from Rice Toyota. After, 6 months the wheel fell off causing major damage to the truck. So I contacted Rice and they immediatly offered to fix all the damage and cover half of the bill. After quoting me $6800 for the repairs, they still agreed to cover half...all the way up to the day of the repairs. They informed me the morning of that they no longer would be able to cover half! For which ever reason im not sure. They totally went against all the verbal agreements and promises they had made. So i asked if i could have my vehicle towed away for know charge (since they had it for a week) at first they said the bill was $3?? then charged $2?? FOR WHATEVER..just to get back the truck !! So i paid it and after many emails and arguing they refunded my money. Needless to say that wonderful deal that i had orginally gotten turned out to be a not so good deal. I am now having all repairs made at another lot for less then half then Rices estimate !!! So buyer beware....STAY AWAY FROM RICE TOYOTA !!! THEY ARE LIARS and CHEATS. More

I just had the best experience in buying a new car. I had been shopping the market via internet for about 6 months. I had finally decided to shop dealers and had been to two in the triad area. I ended had been shopping the market via internet for about 6 months. I had finally decided to shop dealers and had been to two in the triad area. I ended up buying my new vehicle from Rice Toyota's internet team. Lindsay, Frank and Christina were a blast too work with. They listened to my needs and were very helpful in meeting my budgets. I am a Regional Sales manager for a large company and loved the soft sale approach. I will be passing their information along too all my friends in the area looking for a car. I even will trade with them again with another vehicle in the next 12 months. Respectful Intelligent Caring Efficent Toyota the place to buy your next car!!!!!!!!!!!!!!!!!! More

What a rotten experience. How would you like to test drive a vehicle, spend at least an hour discussing options, have them drive your trade-in for an appraisal, then be told the next morning the sales r drive a vehicle, spend at least an hour discussing options, have them drive your trade-in for an appraisal, then be told the next morning the sales rep has no recollection of the experience? When his memory was jogged and he was asked why he hadn't returned the phone call promised regarding the trade-in value, his response? "Call me back at 2 and I'll have that for you". Call YOU back?? Nah...We'll spend our 30 grand at Nelson Honda. You could learn alot from that dealership - now they know how to treat a person with respect. More