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Toyota of Grand Rapids

Grand Rapids, MI

4.1
272 Reviews

2555 28th St SE

Grand Rapids, MI

49512

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272 Reviews of Toyota of Grand Rapids

April 08, 2022

Quality work. Trained mechanic staff. Great waiting room. Friendly people who work at the service counters. More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall.
Apr 11, 2022 -

Toyota of Grand Rapids responded

Thank you, Phil. We appreciate it!

April 08, 2022

Service was great and on time . Service advisor was great and very helpful with all the questions and details. Will be back again. Thanks for great visit 👍👍 More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce D service advisor
Apr 11, 2022 -

Toyota of Grand Rapids responded

Tom, we appreciate you taking the time to give us feedback, thank you!

April 05, 2022

Great service I highly recommend. seven years ago I buy my first Toyota and I still have. More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony great costume service.
Apr 11, 2022 -

Toyota of Grand Rapids responded

JB, thanks so much for the great review!

March 30, 2022

Very professional with clear, distinct explanations and associated prices; also timely delivery. Also explanations of work performed More

by zipetro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 11, 2022 -

Toyota of Grand Rapids responded

Thank you so much!

March 29, 2022

Always friendly and couteous. The work was done in a timely manner and everything worked as expected. I’ve been having my Toyota’s serviced here fo more than 20 years, love this p More

by stuart715
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
Mar 30, 2022 -

Toyota of Grand Rapids responded

Thank you, we appreciate your review very much and look forward to continuing our long relationship!

March 27, 2022

Work was done very satisfactorily. The young lady making my appointment did a good job and was very friendly. More

by forsheer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Jones
Mar 30, 2022 -

Toyota of Grand Rapids responded

Forsheer, your feedback is greatly appreciated. Thank you!

March 13, 2022

Waited for service for an hour even though with an appointment.. the rate is too high. After the previous service I kept on getting the car Fox (car fax) for my car, even though I was not planning to More

by jnguyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No name
Mar 14, 2022 -

Toyota of Grand Rapids responded

Thank you for your feedback. I will forward your comments on to the manager to see what we can do. Have a great day! Update* We believe all the information is up to date now and you should not receive anything further from CarFax. Thank you for bringing this to our attention so that we can correct the problem.

March 06, 2022

Great service. Great customer service. Had mr out the door much sooner than expected. Thanks. More

by luann.k.stachnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adman Lorax and Eldon durmic
Mar 14, 2022 -

Toyota of Grand Rapids responded

Great, thank you LuAnn. We appreciate your kind words.

March 04, 2022

the service tech was friendly and the sevice was excellent I plan on using this dealer in the future More

by hesssusan53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Jones
Mar 14, 2022 -

Toyota of Grand Rapids responded

Great news! We look forward to serving you again soon. Thank you for your feedback.

February 09, 2022

Everything was wonderful! I came in for a tuneup and oil change. Was out in 2 hours! More

by Rbrearley23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
Feb 22, 2022 -

Toyota of Grand Rapids responded

Glad to hear this, thank you!

Mar 14, 2022 -

Toyota of Grand Rapids responded

So happy we were able to provide you with a great experience. Thank you very much for letting us know how we're doing.

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