Toyota of Glendale
Glendale, CA
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Very friendly and knowledgeable staff. We purchased a new Toyota Highlander and were very pleased with the buying process and the car. We purchased a new Toyota Highlander and were very pleased with the buying process and the car. More
Wilson sent me a message telling me to come in, they did a complete tune up, easiest thing ever plus car service to and from the house. Got me a new battery, you can just pick it up in the morning and it’s a complete tune up, easiest thing ever plus car service to and from the house. Got me a new battery, you can just pick it up in the morning and it’s not stressful at all. I didn’t know what I was missing before I got a car here but this is pretty great. And everyone is nice More
I decided to take my 2007 scion tC for a routine service to the Toyota of Glendale. The total price compared to the other Toyota dealerships that I have visited was twice as expensive (I've never paid over to the Toyota of Glendale. The total price compared to the other Toyota dealerships that I have visited was twice as expensive (I've never paid over 100 dollars for a simple service and oil change until visiting this location.). They also quoted me close the 3,000 dollars to repair my radiator and water pump (which I ended up getting repaired at a reliable mechanic instead for a fraction of that quote). I picked up my car after service was complete and headed home. On the drive home I kept felt something rolling around on the floor of my driver side. What I would was a lug nut that was not put back onto my passenger side rear wheel. Please explain to me how this can be possible when my car is put on a lift to have the tires rotated, and they claim to administer a "multipoint inspection" on the car during the service. Apparently they are careless and not thorough what-so-ever. I returned to the dealership in order to have the lug nut placed back onto my tire. The service manager Carlos repeatedly apologized and stated that he wanted to make this right, so he was going to provide me with a refund for the service. It's been over a week and the refund still has not been credited back to me, nor has he tried to reach out to me to provide and updates or transparency. I would highly recommend to TAKE YOUR BUSINESS ELSEWHERE in order to ensure you're not going to be overcharged and receive proper care for your vehicle, rather than going to this dishonest and careless dealership. More
I had a 7am appointment and they did not take my vehicle back until 0845. I had checked on the status of the vehicle basic oil maintenance and it still had not taken back. They had acceptable excuse or reas back until 0845. I had checked on the status of the vehicle basic oil maintenance and it still had not taken back. They had acceptable excuse or reason. I would never buy a car here if this is how they treat their customers. xxxx poor More