Toyota of Glendale

The staff was very professional and they went above and beyond to help me with my service on my car ... and beyond to help me with my service on my car ... More

I have had a horrible and fraudulent experience at Toyota of Glendale. On 1/2/24 I took my 4Runner to this dealer for a tire safety check. A tech crashed my car badly within the dealer premises. It was not a of Glendale. On 1/2/24 I took my 4Runner to this dealer for a tire safety check. A tech crashed my car badly within the dealer premises. It was not a little bump, it was a big crash. I was given a document listing specific repairs that the dealer would do to my car but the dealer has not repaired my car completely. It says that the repair is complete and that the balance of the repairs it promised turned out to be unnecessary. I disagree. The contract is the document it gave me and what it promised. The service manager (Carlos), director of service (Robert), customer relations manager (Sophie), and the dealer manager (Gary) have been threatening and harassing me as I try to solve this legal issue. The dealer has been trying to force me to accept the car with incomplete repairs by canceling the rental, threatening to charge me $75 per day to store my car in its lot, and committing fraud. I have paid over $4000 for a rental. Though my car is now drivable, the dealer won't release my car unless I sign a document accepting my car as fully repaired while it video records me. I refused. Then the dealer said that it would charge me $75 per day storage fee to more more pressure on me to accept my car on its terms. My car has been at the dealer since 1/2/24 and that storage fee now is in the thousands. I was told by the rental company that customers' cars get damaged by the dealer service department frequently and that customers often find themselves in my position. I tried to file a claim with AAA but the dealer would not cooperate with it. I tried to file a claim with the dealer's surety bond company the claim was denied because I am not the claimant, only the dealer can file a claim it opted to not file a claim. The dealer still has my 4Runner and won't release it unless I do what it wants, for me to accept the repair it did to my car as fully complete (though it is not) and for me to pay it over $3,000 in storage fees. Recently the dealer offered to waive the storage fee and pay me $1000 . I declined because $1000 does not cover the repairs still needed, diminished value now that my car has been in an accident, the over $4000 in rental expense that I have incurred, the stress and great inconvenience the dealer has caused me, and the hassle of having to travel from San Diego (where I live) to Glendale to attempt to pick up my car only to repeatedly find it still incomplete. It is unbelieve that it is trying to get away with this. This is a horrible and fraudulent dealer. More

Nice place, take care the client. Very professional .. nice customer servis..people treat client with professionalismm Very professional .. nice customer servis..people treat client with professionalismm More

Very fast service, the whole service is just over an hour. Comfortable waiting room with free coffee hour. Comfortable waiting room with free coffee More

Good service and support quick respond did not to wait to long for my 4Runner to be done long for my 4Runner to be done More

Excellent happy with the service and good job and everything done in in the right time everything done in in the right time More

My service attendant was great and helpful. Was very transparent and honest. I will definitely be returning. Was very transparent and honest. I will definitely be returning. More

They are efficient and knowledgeable in services they provide. I love Toyota!! I’d recommend Toyota to anyone. provide. I love Toyota!! I’d recommend Toyota to anyone. More

Fast and efficient service . Great friendly personnel . Convenient location distance wise from home. Easy to locate. Great friendly personnel . Convenient location distance wise from home. Easy to locate. More

Marie is a wonderful sales person to work with! She was always so fast to respond to me, stuck with me patiently as my husband and I shopped/thought about our purchase for about 2 months, never tri She was always so fast to respond to me, stuck with me patiently as my husband and I shopped/thought about our purchase for about 2 months, never tried to upsell me, was always respectful and warm, and treated us like family from the start. She encouraged me to get the most out of my test drive and worked with us to get the best price and financing options available. I also specifically appreciated this dealership for: - their convenient location - relatively good stock! (especially for their location) - fast online sales support team who made initial contact with me and provided specs and price breakdowns on specific cars along the way - not even trying to charge ridiculous and ambiguous fees in the transaction - assuming we did NOT want any extra expenses or bells and whistles in the contract and vehicle...it was a nice experience not to feel like we had to white knuckle our way to get them to take off unnecessary items or expenses - giving an additional complimentary year (so 3 total) of covered maintenance at the dealership - I didn't use this function, but I was told they will match a CarMax offer on a trade-in, which is also very nice and honest feeling! Next time if I have a trade-in, I will definitely use this service - so much smoother than my multiple trips to and from CarMax. In all, as someone who was raised to mistrust dealerships, I was SO happy with my experience at Toyota of Glendale and especially with Marie. Reach out to her! You won't be disappointed. More