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510 Reviews of Toyota of Gladstone - Service Center
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May 27, 2023
I was told my Toyota Camry needed a wheel alignment. I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying to scam people out of their harder money by saying they need some thing they don’t. More
by Sly176
May 22, 2023
I wanted my oil changed! !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has noth !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has nothing to do with the truck I asked them to change that they did not....So no oil change 2 hrs later..I am not very satisfied with Toyota at all!!!!!!!!And I had a appointment early in the morning. What a joke....... More
by pat ruffing
May 17, 2023
Updated review: Kerry, Service Mgr called me and we discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another rep discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another repair shop, I really appreciated his call and wanting to hear about our experience. The dialogue below was our experience this May, 2023. The updated rating is based on our experience with the shop back in January, 2023. The "average" rating for quality of work is specifically because the work they completed for $1200 in January didn't fix the problem. However, I would try this place again. Not sure what's going on with this service department. Been coming here for years, but very unhappy with their service and communication. Had $1200 worth of work done 3 months ago, but car continued to experience same issues. Brought it back and this time they said it needed a new transmission. While the camry is 20 years old, it only had 100,000 miles on it. The cost = $5400. They said they couldn't give me a printout of the tests that were run because they were trying to hurry since we were waiting. Heather said she would send me the printout so I could determine if I wanted to pore more money in to the car. never got the printout, called and emailed; left several messages for Heather and for the service manager. No response to any of them. Was planning on purchasing a new car, but don't want to buy when the service department is lacking. Taking our business somewhere else. More
by smithinslee
February 13, 2023
I have been coming to this dealership for years and was proud to buy a RAV4 Hybrid from them. I dropped off my RAV4 for a 30k mile service. The service advisor was vague about what needed to be done but on proud to buy a RAV4 Hybrid from them. I dropped off my RAV4 for a 30k mile service. The service advisor was vague about what needed to be done but only said that it was a big service. I told them to do what was necessary. I ended up waiting over 4 hours. No one updated or contacted me about the status of my car. I had to track down another associate to finally check me out. I was not given any pricing at the check-in but the final cost was over $1300 for a routine maintenance. There was a lack of transparency about the process. Emailed the manager and could not get a response... More
by BrianC35
Employees Worked With
Jody Chase
January 25, 2023
Excellent transaction all around! This is our second car purchased here and they make it easy. Highly recommend Wendal as a sales person-knowledgeable, kind and not pushy! This is our second car purchased here and they make it easy. Highly recommend Wendal as a sales person-knowledgeable, kind and not pushy! More
by jill_dayton
December 23, 2022
Arrived 1:10 for my 1:15 "appointment" for oil change only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointme only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointment"! I bought my 4runner here and the sales dept is great. Service sucks. I won't be back for service. Gary Nixon More
by garnixon
Employees Worked With
August 22, 2022
Been waiting since my 12:30 appointment time for a simple 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Goi 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Going downhill?? Not the excellent service I’ve had in the past; far from it!! More
by Suestad
Employees Worked With
