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Toyota of Gladstone - Service Center

Gladstone, OR

4.1
511 Reviews

511 Reviews of Toyota of Gladstone - Service Center

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October 26, 2023

Toyota dealership was fast and efficient. John and Eric had good personalities. Very helpful. Will be back when the time comes. More

by gdmorrison1952
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Seth Dustin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin DeMars
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Abboud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Boudjeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dolf Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Momodou Dem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Botoroaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kalik, David Chae
Oct 27, 2023 -

Toyota of Gladstone responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive visit to Toyota of Gladstone. It's great to know that our team, particularly John and Eric, made your experience enjoyable with their good personalities and helpfulness. We believe in providing fast and efficient service to our valued customers, and we're delighted to hear that you found this to be the case during your visit. We look forward to welcoming you back to our dealership when the time comes for your next automotive needs. Whether you're in the market for a new vehicle or require any service or maintenance, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to assist you every step of the way. Once again, thank you for choosing Toyota of Gladstone, and we appreciate your feedback. Have a fantastic day!

May 27, 2023

I was told my Toyota Camry needed a wheel alignment. I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying More

by Sly176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Copeland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Botoroaga
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Toyota of Gladstone responded

Thank you for your business, and we are sorry you felt we were trying to sell you something you don't need. When you drive into our service drive your alignment gets checked and we would only recommend an alignment if it was off. It could be a difference between trying to prevent future uneven wear on your tire in order to save you money vs your alignment being off but not to a point it is a "must have" maintenance item yet. I have brought this to our Service Manager, Kerry Copelands attention and he will be reaching out. Thank you again for letting us know and thank you again for your business.

May 22, 2023

I wanted my oil changed! !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has noth More

by pat ruffing
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry Copeland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Botoroaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Updated review: Kerry, Service Mgr called me and we discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another rep More

by smithinslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
May 20, 2023 -

Toyota of Gladstone responded

Gordon, thank you for speaking with Kerry Copeland about your recent visit. We apologize that you didn't not hear back from our team in a more timely manner and appreciate you giving us a second chance.

February 13, 2023

I have been coming to this dealership for years and was proud to buy a RAV4 Hybrid from them. I dropped off my RAV4 for a 30k mile service. The service advisor was vague about what needed to be done but on More

by BrianC35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Chase
January 25, 2023

Excellent transaction all around! This is our second car purchased here and they make it easy. Highly recommend Wendal as a sales person-knowledgeable, kind and not pushy! More

by jill_dayton
Recommend Dealer
Yes
Employees Worked With
Wendal Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy
Feb 01, 2023 -

Toyota of Gladstone responded

Thank you so much for sharing this with us. We are so happy to have had the opportunity to provide you with a truly exceptional experience. Thank you for being a loyal member of the Toyota of Gladstone family.

December 23, 2022

Arrived 1:10 for my 1:15 "appointment" for oil change only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointme More

by garnixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Botoroaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Toyota of Gladstone responded

Thank you so much for sharing this with us. We are so sorry to hear about your displeasure with our service department. Our Service Director, Kerry Copeland is going to be reaching out shortly, if he does not reach you please feel free to reach out at 503-722-4800 and press the number one for service. We would love to hear more details about what took place. Thank you.

August 22, 2022

Been waiting since my 12:30 appointment time for a simple 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Goi More

by Suestad
Recommend Dealer
No
Employees Worked With
Tony Botoroaga
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Everyone at Toyota of Gladstone was professional, helpful and courteous. I would not hesitate to recommend your dealership. Thank you More

by ta1155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta
Jul 18, 2022 -

Toyota of Gladstone responded

Thank you very much for your business!

July 10, 2022

Easy check in/pickup. Good work done on time. Clear answers to any questions about the needed repairs/maintenance. More

by got_01driller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta
Jul 11, 2022 -

Toyota of Gladstone responded

We appreciate your business and your kind words! Thank you.

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