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Toyota of Gladstone

Gladstone, OR

4.9
7,009 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles! Learn more at https://bit.ly/3q0oqta. Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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19375 SE Mcloughlin Blvd

Gladstone, OR

97027

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Showing 7,009 reviews

August 14, 2024

Overall we experienced friendly service. I would highly recommend Jack to anyone purchasing an automobile! He is kind, knowledgeable and witty! Jack is a very nice person, not pushy and gr More

by Kat Park
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin DeMars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Momodou Dem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

We traveled from New Jersey to purchase a car for my daughter. While there were initially some issues with the availability of the vehicle we purchased, our sales rep Becka Stern, resolved them. She und More

by tweetyj311
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Becka Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emileigh Coen
August 11, 2024

Alberto was a true pleasure to do business with. I’ve worked with countless car salespeople over the years and he is by far the best. Very personable, knowledgeable, and transparent. I couldn’t reco More

by BNBROCK90
Recommend Dealer
Yes
Employees Worked With
Alberto Muniz Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

Love Gladstone Toyota. Very reasonable to deal with and up front about everything and we knew exactly what to expect. More

by crashmedic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin DeMars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charity Graff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Garcia-Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Becka was a pleasure to work with and made the entire process quick and easy. More

by RYANSTIVELY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becka Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Momodou Dem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shayla
Sep 27, 2024 -

Toyota of Gladstone responded

Thank you for sharing your experience with us! We're thrilled to hear that Becka made the entire process quick and easy for you. She is dedicated to providing efficient and enjoyable service, and we’re glad she could make your car-buying experience a pleasure. We appreciate your kind words and your choice of Toyota of Gladstone. We look forward to serving you again in the future!

August 08, 2024

This is our third vehicle from here which shows we are pleased and keep coming back. More

by kaitlyncoca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becka Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Toyota of Gladstone responded

Thank you so much for your continued trust in Toyota of Gladstone! We're thrilled to hear that this is your third vehicle with us, and your loyalty truly means the world to our team. We’re glad that your experiences have been positive, and it’s an honor to have you return time and again. We look forward to serving you in the future and ensuring every visit continues to meet your expectations. Enjoy your new vehicle!

August 08, 2024

I enjoyed working with Marco, my salesperson, very much. The finance office experience was less pleasant, as I don’t like being pressured to accept add-on service contracts. Overall, I enjoyed the experienc More

by glenn.gregg
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Garcia-Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Toyota of Gladstone responded

Thank you for taking the time to share your feedback. We're delighted to hear that Marco provided you with a great experience, and that his knowledge and easygoing nature made the process enjoyable. We will certainly pass along your kind words to him! We apologize that your experience in the finance office didn’t meet the same standard, and we understand how feeling pressured for add-ons can be frustrating. Your feedback is invaluable, and we’ll use it to improve our approach in ensuring that every part of the process feels comfortable and transparent. We truly appreciate your business and hope to have the opportunity to serve you again in the future.

August 08, 2024

Very helpful with our language barrier, always does the most he can to help us, patient More

by pilar_noguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dolf Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Garcia-Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Toyota of Gladstone responded

Thank you for sharing your experience with us! We’re so glad to hear that our team was able to assist you despite the language barrier and that you felt supported throughout the process. We take pride in being patient and doing everything we can to help our customers, and it's wonderful to know that this made a positive impact on your experience. We appreciate your trust in Toyota of Gladstone and look forward to assisting you again in the future!

August 08, 2024

Everything was fine but the financial advisor was a bit awkward and to throw another option for buying the car. You need time to make this choice and I will be upset if we were taken advantage of by this More

by philbostwick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Toyota of Gladstone responded

Thank you for taking the time to share your experience with us. We're glad to hear that most aspects of your visit were fine, but we sincerely apologize if the interaction with the financial advisor felt awkward or rushed. We understand how important it is to feel comfortable and confident in all aspects of the car-buying process, especially when making such significant decisions. Your feedback is valuable, and we will review this internally to ensure that we maintain transparency and allow our customers the time they need to make informed decisions. If you have any further concerns or questions, please don't hesitate to reach out to us directly at (503) 722-4800 or contact our Customer Service Manager, Charity Graff, at CGraff@ToyotaofGladstone.com. We appreciate your trust in Toyota of Gladstone and look forward to ensuring that any future experiences are fully positive.

August 08, 2024

Excellent salesman very friendly and aware and dedicated as he had a lot of patience while deciding that car buy very grateful and I highly recommend it. More

by Edwin corniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Toyota of Gladstone responded

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your salesperson was friendly, dedicated, and patient throughout your decision-making process. Providing excellent service and making sure our customers feel comfortable is always our priority. We truly appreciate your recommendation and are grateful for your trust in Toyota of Gladstone. We look forward to serving you again in the future!

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