Toyota of Gladstone

Octavio, it was a pleasure working with you! Thank you for your help today. We loved that you listen to our needs and worked with us. Thank you for your help today. We loved that you listen to our needs and worked with us. More

This dealership is the absolute most amazing place, they treat you like family. Love Nathan. treat you like family. Love Nathan. More

Cassie was absolutely amazing! She provided excellent customer service, went above and beyond to make sure I was comfortable and looked after, and went out of her way to make sure She provided excellent customer service, went above and beyond to make sure I was comfortable and looked after, and went out of her way to make sure my car was personally looked after. She seemed absolutely well-versed in her field, and really cared about the answers and service she provided. I would recommend anyone I know to come see her. More

I have been wanting to get a larger SUV 4Runner for about a year and I was nearing the end of my lease for my Audi so my husband and I went to a few dealerships, we were met by high pressure sales associates a year and I was nearing the end of my lease for my Audi so my husband and I went to a few dealerships, we were met by high pressure sales associates and did not have a good experience. Already frustrated by we went to Gladstone and met Brendon as soon as we walked in. Within the first few minutes I already felt more relaxed than my previous experiences that day. Brendon was very knowledgeable and helpful. After spending a few hours looking we found out that Audi would not allow Toyota to buy the lease and required I go through them. Feeling discouraged and disappointed I left without the 4Runner I fell in love with. A few days later Brendon reached out to see if I had questions or if there was anything he could do. I told him I wanted to wait till after Christmas and he was very respectful and didn’t communicate further until after the holiday. He then reached out to me on 01/02 which was the last day of Toyota days and informed me on a deal on the 4Runner. My husband and I went back again and it was a deal I couldn’t pass up on and left with a beautiful 2023 4Runner TRD premium. The entire experience was pleasant, Brendon wasn’t ever pushy, but he also did his due diligence by reaching out several times. Once I got the keys he was very patient and explained the workings of the car and made sure I had all my questions asked before I left. I have since reached out for a few questions and he has immediately responded. I will be a returning customer and will refer Brendon specifically to friends and family. More

Octavia was very helpful and very nice. He spent the entire day with us trying to get us what we were looking for and we left with everything we wanted in a vehicle He spent the entire day with us trying to get us what we were looking for and we left with everything we wanted in a vehicle More

Cameron was very friendly and did a nice job of explaining the process, along with John. Appreciated it was not a high pressure sales environment explaining the process, along with John. Appreciated it was not a high pressure sales environment More

Im not a huge fan of dealerships to buy cars due to the salespeople being pushy and not listening but Jordan did exactly what I needed. My previous car was massive to fix and broke down. I use my car for m salespeople being pushy and not listening but Jordan did exactly what I needed. My previous car was massive to fix and broke down. I use my car for my job so obviously this was not a good day for me but Jordan saved the day. He was respectful, took it easy with me and got the right answers i needed. Im not well off and money is a big stressor for me but Jordan really eased my concerns and we found the perfect car for me that will now last a good while. I’d buy from him any other day. Will be recommending him to any friends that want a toyota! Thank you so much again! More

Emileigh was great and kept me up to date on when my car would arrive. Overall great experience and I love my car! would arrive. Overall great experience and I love my car! More

I had a great experience with sales professional Emileigh at Toyota of Gladstone - she was not pushy, but honest that I should only put down a deposit if I really liked the car. She checked in on me consiste at Toyota of Gladstone - she was not pushy, but honest that I should only put down a deposit if I really liked the car. She checked in on me consistently and was good at communicating. And she put me in contact with an insurance broker who was able to quickly get me squared away for insurance. Ultimately the price is what sold me at Toyota of Gladstone as we compared to 3 other dealerships in the Portland, OR area. I was a frustrated with those who handled finance at Toyota of Gladstone. The person I closed with did not take out the deposit from the final price which was an oversight on both our parts. Then I called and that individual said they would return the deposit. 5 business days later, I checked and called again, and another finance manager said they would check back and call me but never contacted me. I had to call Toyota of Gladstone multiple times and finally when I looped in Emileigh, I saw someone took action. Thank you Emileigh! This day the dealership also took around 2 hours to detail the car. It took longer than expected but this was also communicated to us from Emileigh. More

The customer service was fantastic! I had all of my questions answered quickly and with clarity. The process of buying my vehicle went smoothly and efficiently! Very happy with my car a I had all of my questions answered quickly and with clarity. The process of buying my vehicle went smoothly and efficiently! Very happy with my car and my experience at the Tayota dealership overall. More