Toyota of Downtown L.A. - Service Center

They did not check what I needed to be check. I had a plug-in Prius and my charging cable was not working so I brought in my car to the place. They kept my car from 10am to 4pm and let me know th I had a plug-in Prius and my charging cable was not working so I brought in my car to the place. They kept my car from 10am to 4pm and let me know that the car is fine but the cable is not working and it's not under warranty. That day I took my car back and find out that the cable is actually working but my outlet is not. This means that Toyota DTLA NEVER checks my cable AT ALL during 6 hours that they kept my car there. More

Fast Service Great customer service, not to long of a waiting time.. didn’t get any additional hidden service, the adviser was great and informative satisfaction n Great customer service, not to long of a waiting time.. didn’t get any additional hidden service, the adviser was great and informative satisfaction n More

Check-in and Check-Out -Arcaic Time Consuming Process The leaves gth of time it takes to drop off your car is frustrating. The amount of steps and time it takes to pick-up your car is inferorating. I rece The leaves gth of time it takes to drop off your car is frustrating. The amount of steps and time it takes to pick-up your car is inferorating. I received texts and emails to sign forms before I arrive and pay any balance. Yet when I arrive I still have to stand in line at the cashier though I've paid and signed already only to sign another form saying I'm picking up my car, then go to stand in garage give them that paper only to have to wait for employee to get my keys and go find my car and pull it up by the front entrance. Even though I can see my car from the stand. They also park your car right by the stand which if there is someone in front of you your stuck. Why not pull up so secondary cars can use the extra lane to get out. All the while there is 6-10 Toyota employed standing outside on a smoke break.I was not sent a text for return transportation by Uber so I paid for a LYFT ride myself. Lauren Whipp was great except for the lack of Uber link at end of day. The rest of the process is way tmely for people who want to get to work or get home. Not happy and not sure I will return. More

Terrible service I went there to fix my cracked winshield and they made me wait like two weeks for a response. After all that time they send me a text message saying t I went there to fix my cracked winshield and they made me wait like two weeks for a response. After all that time they send me a text message saying that they cannot do it because it was a rock that broke the winshield. And that’s not true, I told them the windshield cracked because of the hot wheather but nobody cared. Really bad experience. I tried to explained them what happened but they didn’t listen to me. They just wanted the money, they wanted me to pay. Toyota had to cover that since there was something wrong with the winshield From factory. I don’t know what else to do, they don’t care about the costumer... they CARE about the MONEY. Where is Toyota Care? Where is the smily faces we see in Toyota commercials? Terrible and sad experience. More

Excellence This dealership offer only Excellence costumer service all around from sales to servicing your vehicles and rapid services. Keep doing a great job guy This dealership offer only Excellence costumer service all around from sales to servicing your vehicles and rapid services. Keep doing a great job guys. Thank you. More

terrible bad service need more professional people I replaced my tires and they removed the metal nice with logo valve caps with black plastic on three tires o bad service need more professional people I replaced my tires and they removed the metal nice with logo valve caps with black plastic on three tires on the forth tire nothing I ask for syntetic oil and they pot convencional. bad transportation.I think this company need to learn from longo toyota,claremont Toyota and crown Toyota and they lye on the price of the tire installation and alignment.on the the other dealers 60.00 tire installation set of 4 and 69 for alignment More

CUSTOMERS PLEASE READ THIS IT WILL CHANGE YOUR MIND! !!!@@!!!...CUSTOMERS PLEASE READ THIS IT WILL CHANGE YOUR MIND ON BUYING CARS FROM HERE...!!@!@@! This is the worst experience my whole family ha !!!@@!!!...CUSTOMERS PLEASE READ THIS IT WILL CHANGE YOUR MIND ON BUYING CARS FROM HERE...!!@!@@! This is the worst experience my whole family had after buying six car from them. we bought a 2013 fr-s sport car with them. Are engine brock down at 49000 miles we broght it to fix and services department was the worst they blame us for the cause with out prove..we contacted the manufacturer and they also left us on the street with out a car..this process took to months fighting back and forward..they made me sing a document that i authorize the fix and if i dont they will not help me solved the situation. And in that document said that i was responsible of paying 2500 for the tear down if i was blame for it...so i didn't had no other option then sign the document. I called my extended warranty and they also said the same thing...i was speechless...after me signing, they call me next day services agent ruben blaming me for break down of my car he said that there was no oil on the car and it was over headed..i told him that there was no signs of oil light or anything but they refuse to accept..to make it short they never fix my car with extended warranty they made me paid service department 1500 for the tear down if not they threatened to put my car in lean at the bmv with out reason or prove of what cause the break down...i had to tow my car paid the tow truck to get my car out and then had to pick up my engine in pieces in my truck no one wanted to help me put the engine in my truck so disappointed...even the mechanic that was fixing my car gave me the worst services was loud and so disrespectful told me that he didn't need to help me put my engine on my truck that he doesn't get paid for that i couldnt believe it..!!!!!!! PEOPLE PLEASE THINK TWICE OF BUYING A CAR FROM TOYOTA THEY JUST WANT YOUR MONEY THERE SERVICE IS THE WORST..PLEASE BELIEVE US GO TO A DIFFERENT DEALER WITH BETTER RATES...I STILL CANT BELIVE HOW THIS DEALER MADE US GO THROW...TOYOTA NEEDS TO PAY ATTENTION TO THERE CUSTOMERS WHO MAKES THERE MONEY AND PAYS FOR ALL THERE STAFFING...WILL NEVER BUY A CAR FROM HERE NO MORE..THEY LOST A GREAT CUSTOMER..I WISH THE TOYOTA OWNER AND TOYOTA NATIONAL WOULD GIVE US AN APOLOGY...!!!!!!!!!!!! More

These guys don't like to work. I went here to fix my rattling dash issue. The technician decides to drive it on a very bumpy road and blames my charger and camera for making the noi I went here to fix my rattling dash issue. The technician decides to drive it on a very bumpy road and blames my charger and camera for making the noise. Seriously dude? You couldn't have taken them out? Also came in here to get my recirculation vent fixed because it was broken. My friend even told me they will blame the subwoofer installation as the reason to its malfunction. It turns out he was right. He was the one who installed the power wire through the firewall and to break the arm for the recirculation vent is pretty hard to get to with an elbow. Talk about stupid lazy xxxxx. More

INCREDIBLY BAD SERVICE !!! Had my AC/Power steering INCREDIBLY BAD SERVICE !!! Had my AC/Power steering belt and front brake pads replaced. It is a completely standard service that took a total of 3 h INCREDIBLY BAD SERVICE !!! Had my AC/Power steering belt and front brake pads replaced. It is a completely standard service that took a total of 3 hours, while it should have taken 1 hour at most. After I got my car back, I heard a strange noise coming from the front, so I went back to the dealership and asked them to check it again. They explained to me there was no problem and I they couldn't hear or see anything, ignoring my requests. Over the next two days the noise became louder and louder, when finally I discovered the lug nut was completely unscrewed. I called the dealership again and they seemed not to care, they talked to me in a condescending tone and send me away after tightening the single lug nut and acting like it wasn't a big deal. I spend a high amount of money on their service and didn't expect them to take it so irresponsibly especially since the front wheel could have separated at HWY speeds and much worse things could have happened. More