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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews
Call Service Center (213) 986-2011

644 Reviews of Toyota of Downtown L.A. - Service Center

Sort by
March 30, 2023

Helpful and informative. Professional and kept me up to date on the status of my vehicle. More

by Mara.deluca11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
Report | Print
Apr 03, 2023 -

Toyota of Downtown L.A. responded

Mara, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 30, 2023

Dwayne was very helpful and provided excellent customer service. Having an appointment at 12:30 I still had to wait about 15 minutes before I was logged in but this was because the porter or greeter put th More

by gurru43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Harris
Report | Print
Apr 03, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A.special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 29, 2023

I used to go to Downey Toyota. Now, I don't have to go there. Thank you Downtown Toyota team. You guys are awesome! More

by Park5720
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

Toyota of Downtown L.A. responded

Park, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 29, 2023

It was super easy and my car works perfectly now! I appreciate how understanding and kind Joao was! More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Report | Print
Mar 31, 2023 -

Toyota of Downtown L.A. responded

Helen, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 28, 2023

Sien por siento agusto sobre la atención de este lugar me llega Toyota lo escojeria siempre More

by Mercedesmerino0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim , Joao Kim
Report | Print
Mar 30, 2023 -

Toyota of Downtown L.A. responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 28, 2023

Alex was very helpful and courteous. He let me know how long it was going to take d what other services my car needs. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Toyota of Downtown L.A. responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 28, 2023

Joao handles our car with care and advice with great solutions to the problems. It was great working with him. More

by MH
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Report | Print
Mar 30, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Toyota of Downtown L.A. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 28, 2023

I was treated awesome. My car broke down the day before my wedding and Downtown and Toyota did everything they could to help me. For a crappy Prius. But treated like it was More

by artofbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 26, 2023

Gary was very helpful and informative. The service was fast, he was really nice. This is my favorite dealer to get my car serviced. More

by rosap.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 26, 2023

He is great and professional! Will see him again definitely! Thank you very much - Sunny! More

by Islamsunny202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Report | Print
Mar 28, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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