Toyota of Downtown L.A. - Service Center

Great service! He really helped me with what I needed and explained the process to me well! He really helped me with what I needed and explained the process to me well! More

Dear DTLA Toyota, I am writing to express my appreciation for the excellent service I received from your staff. I had another great service experience. I am new to DTLA Toyota and had scheduled appreciation for the excellent service I received from your staff. I had another great service experience. I am new to DTLA Toyota and had scheduled my routine maintenance a week ago. My steering wheel started to peel after a hot day in Sept 2022 and Jimmie was able to get the paperwork through and the replacement approved under warranty! I was able to drop off and pick up my car in a very timely manner. Everyone was nice, friendly, and attentive. I want to commend Jimmie for his professionalism and efficiency. He was very helpful and courteous throughout the process. He explained everything clearly and answered all my questions. He is a valuable asset to your team. I also appreciate the convenience and quality of your service center. If you're dropping your car off early in the morning there can be a 15 minute or longer wait but it also helps to set an appointment beforehand. Jimmie scheduled me before hand and I am very happy with the work performed. My car is running smoothly and looks great. Thank you for providing such a high level of customer satisfaction. I look forward to doing business with you again in the future. More

Dealership was very friendly and welcoming. Respected my appointment time even though I was bit early. Respected my appointment time even though I was bit early. More

Quick, efficient, and friendly. Abraham definitely made my service visit as pleasant as possible. Thanks. Abraham definitely made my service visit as pleasant as possible. Thanks. More

Punctual, helpful, communicative, and overall a great rep. Thankful to have had Gary for my experience at Toyota — the best experience I’ve ever had at Toyota rep. Thankful to have had Gary for my experience at Toyota — the best experience I’ve ever had at Toyota More

Very efficient, friendly and very helpful Y guapa ! .. thank you Meria you’re the best!! .. thank you Meria you’re the best!! More

Thank you very much since it was an excellent job, congratulations to Erick, for his professionalism, good customer service, God bless you. congratulations to Erick, for his professionalism, good customer service, God bless you. More

Always a pleasure to work with; very thorough and professional. Represents the company well. Very good. professional. Represents the company well. Very good. More

He served very kindly and wholeheartedly. He served very kindly and wholeheartedly. He served very kindly and wholeheartedly. He served very kindly and wholeheartedly. He served very kindly and wholeheartedly. More

One of the best I've had as far as workmanship and communication. Excellent price to have a Toyota Technician working on your car. My next vehicle will be another Toyota, definitely! communication. Excellent price to have a Toyota Technician working on your car. My next vehicle will be another Toyota, definitely! More