Toyota of Downtown L.A. - Service Center

The service is fine, but I always have to wait too long to drop off my car. My service advisor, Gary, was first rate! to drop off my car. My service advisor, Gary, was first rate! More

This Toyota dealer has the most kind and caring staff ever my service advisor Jonathan Lopez is the best. ever my service advisor Jonathan Lopez is the best. More

His customer service is top notch ! I wholeheartedly appreciate his support and care of my car and educating me on my car. This location overall has my whole heart. Jonathan was so plea I wholeheartedly appreciate his support and care of my car and educating me on my car. This location overall has my whole heart. Jonathan was so pleasant and so were colleagues!! Thank you for making my daughters and I feel safe, heard and cared for. More

Maria provided me with The best service possible, thank you maria for your help. I wish there were more maria like you. you maria for your help. I wish there were more maria like you. More

I arrived at 10:45 and my appointment was at 11 am and I left at 3:20 in the afternoon, every time you wait longer for your car, yesterday I went, it's absurd, it takes a long time, they must do something, left at 3:20 in the afternoon, every time you wait longer for your car, yesterday I went, it's absurd, it takes a long time, they must do something, the wait is too long. More

I was asking questions about my vehicle and Mr. Anaya wouldn’t look at me. He was just staring at his computer and I was asking questions. It really pissed me off so I denied the service because of Anaya wouldn’t look at me. He was just staring at his computer and I was asking questions. It really pissed me off so I denied the service because of the fact that I had questions and felt ignored. Considering it’s a dealership I would feel like it would be more professional. I did not get that feeling at all and was willing to pay the amount. If you get Alex Anaya he’s unprofessional and ignores ya please be aware. More

Awesome teamwork on display. Always engaging, informative, and provide quality work. This dealership has worked with me from buying, through maintenance, and beyond. Always engaging, informative, and provide quality work. This dealership has worked with me from buying, through maintenance, and beyond. More

The dealership is clean and staffed well despite this being a high traffic location with many cars daily. Gary K. is an incredibly professional and efficient service provider, I don't trust my car with a being a high traffic location with many cars daily. Gary K. is an incredibly professional and efficient service provider, I don't trust my car with anyone else! More

Alex was professional, friendly and couteous. Good job Alex! Looking forward to future serbice st DTLA! Good job Alex! Looking forward to future serbice st DTLA! More

Made an appointment to get my 04 prius diagnosed because of check engine light. I dropped the car and the advisor told me he would call me in an hour. He did not call me at all that day but I decided to giv of check engine light. I dropped the car and the advisor told me he would call me in an hour. He did not call me at all that day but I decided to give it until the following morning. I DID get a call from Toyota but it was from a sales person, not a service advisor or technician. I was like, yeah I'll wait till I get a diagnosis before I buy a whole new car, thanks. After that, I called the service department and it was extremely difficult to get anyone on the phone but when I did they told me that it was my service advisors day off. So we asked if there was any information on the car and after a lot of wrangling the woman on the phone read us some of the notes and said another technician could take it over but because they needed further investigation it would cost 600 instead of 215 which we declined. I got another call from the sales department though. The next morning I got a text from the original advisor and he just said " I have an update." Then he told me the hybrid battery needed replaced and it would be 4k. I declined, paid 215 dollars and picked the car up. Could have been worse but if you don't have staff to do the work just don't even schedule the appointment. Then there was just no communication. Also the attempt to get me to pay another 400 dollars to tell me that seemed a bit scammy. I had gotten service here before and had better experiences. Also, when I went to pay for the diagnosis I mentioned to the cashier that it said 180 on the website. I was fine paying the extra just maybe update it on the website. And of course, she got defensive. Now that I'm in the market for a new car, guess where I'm not going to buy from? What a mess More