Toyota of Downtown L.A.

Maria is clear, punctual, and positive. She communicated at every step of diagnosing then replacing a battery. She’s great! She communicated at every step of diagnosing then replacing a battery. She’s great! More

It was a pleasure to work with Marcel. He made the process easy and I never felt pressured or overwhelmed. He made the process easy and I never felt pressured or overwhelmed. More

Gary Kamoshida was terrific. He explained everything that was going to be done to the car. He gave approximate times for mechanics, taking into consideration amount of work for t He explained everything that was going to be done to the car. He gave approximate times for mechanics, taking into consideration amount of work for the day. It turned out the car was ready much sooner than anticipated. Gary ought to be commended for his attention to detail. The way he speaks to his clients is outstanding. Never condescending, professional, but oh so friendly. This was my first trip to DTLA Toyota and as long as Gary is there, I'll keep coming back. More

Maria Arroyo was extremely helpful , accommodating and easily accessible . She was in contact when needed, and explained all steps perfectly. However, when I picked up my car on Saturday the 10th arou easily accessible . She was in contact when needed, and explained all steps perfectly. However, when I picked up my car on Saturday the 10th around 3.30 I stood waiting at the podium set up at the entrance. It was unattended. There was a guy squatting against a pillar 10 feet away who said nothing. I waited for about 5 minutes and went inside. When I came out again the same guy I saw who said nothing was now working at the podium. I approached and he just stood there saying nothing. Finally I asked if I was in the right place to pick up my car. Didn’t say anything but “ go to the cashier” and turned away. Great customer service after dropping 1 k at your dealership . More

Agent was very helpful and ensured that he covered all aspects of the contract and what we were to expect. aspects of the contract and what we were to expect. More

Kevin Velasquez was very helpful and knowledgeable. He was able to get me the car I was looking for in a short time. With cars in demand and low inventory, some other Toyota dealerships I spoke with an He was able to get me the car I was looking for in a short time. With cars in demand and low inventory, some other Toyota dealerships I spoke with and visited did not have salespeople quite up to the task, but Kevin was next level in terms of service and professionalism. In addition, Alex in financing also exhibited that same level of professionalism and customer service. More

Thank you Danny for assisting me with my simple request! ! Much appreciate it! -Chris Figueroa ! Much appreciate it! -Chris Figueroa More

Nice people there they are friendly they explained everything.Igor my truck on Monday my truck was clean just waiting for me everything.Igor my truck on Monday my truck was clean just waiting for me More

Erick is professional and very respectful. He makes everyone feel welcome and valued when visiting the dealer. He makes everyone feel welcome and valued when visiting the dealer. More

It was fast and better service this time compare to next time. Toni is very nice and shutter service helped a lot. time. Toni is very nice and shutter service helped a lot. More