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Toyota of Downtown L.A.

Los Angeles, CA

4.7
1,830 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,830 reviews

August 15, 2019

Great purchasing experience The people at Toyota of Downtown LA were very friendly and helpful. Peter Kim did a wonderful job of answering our questions and processing our purch More

by DY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Kim, Ji Suh
Aug 15, 2019 -

Toyota of Downtown L.A. responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Sincerely, David Shin - General Sales Manager

August 15, 2019

Great For their kindness hospitality and with the professional way they treat you no regrets I hope that someone can experience the same as I did More

by JULIANJMK93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willder Reyes, Bryan Kennedy, Martha Guzman
Aug 15, 2019 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, David Shin - General Sales Manager

August 15, 2019

Excellent service Excellent gent sales Elmer Herrera and recommended my family and friends this agent salesman thx helping me, qualify of places,personal #1 for me i More

by AMARAVILLA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmer Herrera , Elmer Gerrera, Jason Park, Carlos E Perez
Aug 15, 2019 -

Toyota of Downtown L.A. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, David Shin - General Sales Manager

August 14, 2019

Always amazing customer service! Since I bought my new Scion at downtown Toyota a couple years ago I’ve met a couple service advisors but nobody like Michael Briseño!! I always ask fo More

by Jacquelineperez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Aug 14, 2019 -

Toyota of Downtown L.A. responded

Jacqueline, we loved reading this review! Happy customers are our aim, and it appears Michael really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, David Shin - General Sales Manager

August 14, 2019

Great Experience Toyota of Downtown L.A. provided a stress free environment when making my purchase. Esther was amazing and worked around our needs and schedule. We le More

by WATORRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mcgillivray, Esther Zhang
Aug 15, 2019 -

Toyota of Downtown L.A. responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, David Shin - General Sales Manager

August 12, 2019

Very friendly Sales person help to give me the best offer. Very friendly, he took his time on explaining every detail on the car. I would recommend this dealer. More

by YENI05112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgardo Perez
Aug 12, 2019 -

Toyota of Downtown L.A. responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, David Shin - General Sales Manager

August 10, 2019

Thank you Ray! Thank you Ray for dealing with us in such a professional, friendly, and fair manner. You made what can be an anxiety-provoking experience very straigh More

by David
Recommend Dealer
Yes
Employees Worked With
Ray Lewis
Aug 11, 2019 -

Toyota of Downtown L.A. responded

David, thank you for your business and this review. I am happy to hear that Ray was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, David Shin - General Sales Manager

August 09, 2019

exelent i had a Great Experience at toyota of downtown frienly costumer service and the sales person is amazing I'm so happy whit my purchase and so glad he More

by OCTAGON1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Italo Rivas, Oscar Sorto
Aug 11, 2019 -

Toyota of Downtown L.A. responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Toyota of Downtown L.A.! If there is anything else we can do for you, please feel free to give us a call. Sincerely, David Shin - General Sales Manager

August 09, 2019

Perfect Service Thank you, Mr. Suh When I buying my vehicle Mr. Suh team working perfectly process. It’s so impressive. I’ll buys with you, next time too. Thank More

by STEVEMAENG7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Kim, Ji Suh
Aug 11, 2019 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, David Shin - General Sales Manager

August 09, 2019

Helpful, eager to help. Explains everything clearly Maria understood my concerns with the car and completed the paperwork quickly. I was in their building for 5 minutes, then off to the office. She te More

by Gary John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2019 -

Toyota of Downtown L.A. responded

Gary, thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Maria made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Chris Cokonis - Service Manager

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