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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,389 Reviews

2,389 Reviews of Toyota of Des Moines - Service Center

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July 28, 2024

Quick service and the problem was accurately explained. Additionally the service rep was extremely helpful and very nice. More

by kayleygrant2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 29, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

July 28, 2024

The service center employees were very rude when I asked them to clean the sticky residue on my windshield from the previous mileage sticker, they eventually cleaned it off but then I noticed a mud guard in More

by N/A
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

Thank you for telling us about your recent service experience at our dealership. We strive to provide our customers with 100% satisfaction with every visit, so we’re sorry to hear that you felt we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

July 27, 2024

Above and beyond my hopes. I was back on the road the next day. Your team saved my vacation from disaster. More

by bhouse46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

July 27, 2024

Professional. Courteous. Easy to schedule. Quality work. Thank you for your continued good work with our vehicles. More

by Mark Ellingson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jul 29, 2024 -

Toyota of Des Moines responded

Music to our ears! We're thrilled you found everything you needed with great people to help.

July 27, 2024

Yesterday was my first visit. From the very start I was treated well. Emily listened to my concerns and made sure I was getting the service I needed. My service didn’t take very l More

by Andi_0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

Music to our ears! We're thrilled you found everything you needed with great people to help.

July 26, 2024

Appointment and service work went smoothly and staff was friendly, done on schedule with no problems or issues. More

by seven-11
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
Jul 26, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your service. Thank you for your positive feedback. Have a great day!

July 26, 2024

Great service. Great waiting room. You make it easy to get done what is needed. Thanks for your help. More

by rockeywendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

July 26, 2024

Very professional and polite Timely services including g shuttle driver back and forth Thanks again More

by ALEXLICHINSKY8046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

Music to our ears! We're thrilled you found everything you needed with great people to help.

July 26, 2024

Everyone is nice and explain what they are doing. Service is quick and the waiting room is spacious More

by hswu4hawks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

Glad it was quick, easy, and the facility impressed you. We look forward to your next visit.

July 26, 2024

Great experience! Tim was amazing and very helpful! I would definitely recommend you guys! Thank you More

by JSPILLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Beckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing the good service, friendly staff, and on-time delivery.

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