Toyota of Des Moines - Service Center

The service advisor was super friendly and helpful! They took my vehicle right in and competed the appointment quickly! They took my vehicle right in and competed the appointment quickly! More

Excellent customer service, got us in out in less time than estimated. Toyota is the Best! than estimated. Toyota is the Best! More

Great service, Shuttle and driver, Jeff, very nice, also. . Made it very convenient. Thank you.. . Made it very convenient. Thank you.. More

Fast, efficient, clean, polite, courteous. Definitely worth the 90+ mile drive! Will use Toyota of Des Moines again. Definitely worth the 90+ mile drive! Will use Toyota of Des Moines again. More

Never used “service center”. Also never received email or link outlining special warranty coverage that is exclusive from DSM Toyota. Also never received email or link outlining special warranty coverage that is exclusive from DSM Toyota. More

I had already once texted how I rates our experience with our dealer in service department...He was very kind and professional....Loved our service...Also Ryan in financing was a 10 also he help us and gave our dealer in service department...He was very kind and professional....Loved our service...Also Ryan in financing was a 10 also he help us and gave us information in away my Bill and I understood our 7 year warranty on our low miles Sienna Toyota...Again ty you both very much. More

I've had several cars from Toyota of Des Moines over the past 20 years and always find both sales and service departments to be helpful, efficient and thorough. past 20 years and always find both sales and service departments to be helpful, efficient and thorough. More

I didn’t go to Toyota of Des Moines so I don’t know why you’re emailing me you’re emailing me More

I sat for an hour and 20 minutes. Would have scheduled another time if I had any idea it would be that long. Would have scheduled another time if I had any idea it would be that long. More

This guy is an absolute crook. A good friend of mine brought his car in to service the transmission. He brought it in four times and stated that the transmission was having issues A good friend of mine brought his car in to service the transmission. He brought it in four times and stated that the transmission was having issues and slipping as well as the RPM going up to 7k and backdown while going down the road at a normal pace. The service team turned him away every time without logging it into their records. They had videos of this happening multiple times and the service team brushed them off without ever addressing the issue. One week after the last time they brought their vehicle into toyota of Des Moines the car was undeliverable and needed a $7,000 transmission. A week prior they had been begged to test drive it to see what is happening and the service team refused to take it out for a ride. So he came back, the general sales manager, Chad the told him that he would offer them 17,000 for their car as is to take care of their troubles and the negligence of their service team. After dealing with the sales team and the service team there they were hesitant about getting into a new car from that dealership, They went home to think on it, and when they came back one week later, they retracted their first offer at $17,000 and told them they would give them $14,000. Chad repeatedly lied and denied that he offered that dollar amount to his general manager. Now they’re stuck with their vehicle in the shop, in a rental car and a $7000 bill to replace the transmission because their complaints were ignored by all staff at Toyota of Des Moines. They are three time customer to this dealership and they are absolutely losing a good customer over their negligence. 10 out of 10 do not recommend Toyota of Des Moines. More