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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,390 Reviews

2,390 Reviews of Toyota of Des Moines - Service Center

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August 06, 2024

My experience was on time with no delays. The advisor and technician were professional and thorough. Very satisfied! More

by afmccollum8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
August 05, 2024

They were prompt, professional and we were pleased with our service and will be back! Thank you More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
August 05, 2024

Person answering phone has no knowledge of anything. Reps seem like they to make everything difficult. Took a month to mail me a receipt. I have to come here for certain services, does t mean I like it More

by cantankeroushodgepodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember anyone’s name
August 05, 2024

I was ignored by everyone there. I was made to feel like I was the least important person there. More

by Cdalbymorris10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
August 05, 2024

Always courteous. Nice to get free car washes. Just hoping they really take the time to look over vehicle when brought it. More

by Obaybe2001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

Very professional, knowledgeable, and friendly employees Service appointments are easy to make, and they keep you constantly informed of their progress. More

by domonickcimino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mrs Lacons. 5 stars
August 05, 2024

The service rep I had didn’t listen to a word I said, just rattled off his speech. When the 60000 mile check up was complete there was no mention on the paperwork about the two slow leaks in my tires. T More

by dogbertmpn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
August 04, 2024

Great service, I like the video of the service technician checking all service work required. Very professional. More

by cbrugg53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

I am very happy and satisfied with the way they treat me and the service and maintenance of my vehicle. Thank you very much for being attentive to customers. More

by frank7flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
August 04, 2024

Not transparent service. Does not give away free car wash coupon anymore. And why service price has sky rocketed? More

by anjibcs
Recommend Dealer
No
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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