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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,740 Reviews
Call Service Center (515) 276-4911

3,739 Reviews of Toyota of Des Moines - Service Center

Sort by
November 09, 2023

Quoted one price 2 weeks prior, charged $34 more after service. Wrong. Stand by your quote. More

by bjhickok18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Madison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Toyota of Des Moines responded

We do our best to offer as much upfront pricing as possible but as we see issues arise pricing may have to be adjusted. If you would like to discuss this further, please contact our General Manager, JP Phillips.

November 08, 2023

I'm very happy. Thank you for your acceptable cars, Toyota is the car of my heart More

by Niaz Mohammad
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Nov 09, 2023 -

Toyota of Des Moines responded

Thank you for your positive feedback and for your loyalty to Toyota. We hope to see you again at Toyota of Des Moines!

November 08, 2023

Working with Toyota of Des Moines has been a great experience. I would recommend it to anyone! More

by T_HENRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Toyota of Des Moines responded

We are so grateful for your positive feedback and recommendation! We are so glad to hear that you had a great experience working with Toyota of Des Moines. We hope to see you again in the future!

November 08, 2023

I really like the efficiency made available through texting. Love it if they’d add/restore being able to pay ahead of time to hasten checkout process. More

by brihav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jiminez
Report | Print
Nov 09, 2023 -

Toyota of Des Moines responded

We are glad to hear that you are enjoying the efficiency of our texting system. We are committed to providing our customers with the best possible experience, and we appreciate your continued support. Thank you for your feedback!

November 07, 2023

There always fast and easy to get along with. Knowledgeable and helpful where you need it most. More

by mlaldridge62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whiting ?????
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Nov 08, 2023 -

Toyota of Des Moines responded

Thank you so much for taking the time to share your positive experience with us at Toyota of Des Moines! We are so glad that you were impressed with our staff's helpfulness, knowledge, and ability to resolve your issues quickly and efficiently. We hope to see you again!

November 05, 2023

Really friendly and professional! Great communication! She was able to take care of our vehicle and understood what we needed. More

by ron.mcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about your recent experience at our dealership. We are thrilled to hear that you were impressed with the friendliness, professionalism, and communication skills of our team members. If you have any questions, don't hesitate to reach out. Take care!

November 05, 2023

The employees were polite, professional, and friendly. Some will even go the extra mile to help a customer out. More

by Ronin1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
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Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about our employees. We are incredibly proud of our team members and their dedication to providing exceptional customer service. We appreciate your business and look forward to serving you again soon!

November 05, 2023

We have bought our last 3 vehicles from Toyota of Des Mioines. The people our top notch & so is the service. I trust them & they have earn our business for any vehicles we plan to purchase in the future. More

by Doug Wiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilee Wagner
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

On behalf of the entire team at Toyota of Des Moines, we extend our heartfelt gratitude for your continued loyalty and trust. Your kind words and positive feedback serve as a constant reminder of our commitment to providing exceptional customer service and fostering lasting relationships with our valued patrons. Thank you for your positive review!

November 05, 2023

Excellent. Recently my phone calls don't get answered. Very disconserting. This creates delays for me. More

by Oliveira.dave4@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don"t "know" anybody.
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Nov 06, 2023 -

Toyota of Des Moines responded

We sincerely apologize for any inconvenience or frustration caused by the difficulty in reaching our staff by phone. However, we are please that you are overall satisfied with your service visit. We hope to see you again in the future for all vehicle needs!

November 04, 2023

I never have to bring my car back because the work needed to be corrected!! The service personal are considerate and respectful. The mechanics are helpful in explaining a problem with my vehicle. More

by bpbpenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you have never had to bring your car back for a correction. This is a testament to the hard work and dedication of our mechanics. We are also pleased to hear that our service personnel are considerate and respectful. Thank you again for your kind words. We appreciate your business and look forward to serving you again soon!

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