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This rating includes all service center reviews, with more weight given to recent reviews.
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3,006 Reviews of Toyota of Des Moines - Service Center
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April 25, 2019
Routine service They were very thorough and explained what they did. They took me right away and didn’t have to wait long in the waiting room. The waiting area was c They were very thorough and explained what they did. They took me right away and didn’t have to wait long in the waiting room. The waiting area was clean More
by Sharon
Employees Worked With
Not sure if this is the person that serviced my car but he was excellent as was the one who directed me into the garage. , Bret Carter
April 25, 2019
Good service overall The work and communication with the servicing was good. Waited quite a while for a scheduled oil change. Woman at check-out desk was not friendly at The work and communication with the servicing was good. Waited quite a while for a scheduled oil change. Woman at check-out desk was not friendly at all. Otherwise no problems and good service. More
by kausmus
Employees Worked With
unknown
April 24, 2019
Service was good! I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedicatio I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedication to service and customers needs. More
by Jorgy
Employees Worked With
April 23, 2019
Arrived around 7 am cars backed up Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to m Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to my vehicle took my name went to the building and within minutes back out with my number and invited me to enjoy their coffee. He said we will have you in shortly and probable be less than thirty minutes-this was my first schedule appointment 5,000 miles completed in less than thirty minutes sat down and explained and showed me on sheet what they checked topped off and performed for my schedule. Then asked if I was concerned about anything that I may have forgotten on original conversation and said we are happy you purchased the Highlander and they will look forward to see me on the next schedule visit and wished me a Great Day. What a Great Way to start my Day!!! Thanks Al Grimm More
by agrimm
Employees Worked With
David Marchant
April 21, 2019
Excellent The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for service. More
by pickup
Employees Worked With
Rebecca Hildreth
April 20, 2019
Great Service Excellent service. Did not try to sell additional services, which it seems far too many dealer service departments do. The wait time was far less than Excellent service. Did not try to sell additional services, which it seems far too many dealer service departments do. The wait time was far less than expected. More
by quilter53
Employees Worked With
David Marchant
April 15, 2019
Routine oil change Trust Toyota....loved the car wash and everything went very smoothly. Coupon came in mail day it was done, you honored it and credited my acct! Trust Toyota....loved the car wash and everything went very smoothly. Coupon came in mail day it was done, you honored it and credited my acct! More
by Angels55
Employees Worked With
Becky Boatman
April 12, 2019
Express Lube - Quick Service Brought my 4-Runner in for 125,000 service. No issues. Comfortable waiting area, good coffee, and a free car wash! Wish they still had the punch ca Brought my 4-Runner in for 125,000 service. No issues. Comfortable waiting area, good coffee, and a free car wash! Wish they still had the punch card for oil changes. Becky Boatman was great!! More
by tadbert666
Employees Worked With
Becky Boatman
April 11, 2019
First 5000 mile oil change and maintenance The dealership got me in 10 min before me set appointment time. It took an hour as I was told. The staff was very professional and the dealership wa The dealership got me in 10 min before me set appointment time. It took an hour as I was told. The staff was very professional and the dealership was clean and accommodating. More
by Mark C.
Employees Worked With
Other Employees :
Bob Staley, Mike Lebeda, Brianna Luck, Roland Pappoe, Aaron Christensen, Miles Black
April 11, 2019
Recall Reception quick and friendly. Service was super fast . Thanks. Assume that the recall was completed and the result was that the vehicle is now OK Reception quick and friendly. Service was super fast . Thanks. Assume that the recall was completed and the result was that the vehicle is now OK. More
by NomadEd
Employees Worked With
Other Employees :
2 young ladies whom I didn't catch their names during check-in and check-out
