Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,924 Reviews of Toyota of Des Moines - Service Center
Sort by
December 12, 2018
Very helpful They got my car in quickly and got back to me about what needed to be fixed within a couple hours. They were able to fix it by the next day. They got my car in quickly and got back to me about what needed to be fixed within a couple hours. They were able to fix it by the next day. More
by Bncanham
Employees Worked With
December 11, 2018
Service Toyota has always been number one when it comes to serving my family. I will continue to drive Toyotas for as long as I am able to drive. Toyota has always been number one when it comes to serving my family. I will continue to drive Toyotas for as long as I am able to drive. More
by Michael1970@
December 11, 2018
Great service Jamie was super friendly and knowledgeable. I inquired about purchasing the extended Toyota Care and he had everything ready to discuss with me when Jamie was super friendly and knowledgeable. I inquired about purchasing the extended Toyota Care and he had everything ready to discuss with me when I picked up my vehicle. More
by Rocky
Employees Worked With
Jamie
December 11, 2018
Service Dept. helped me quickly Minor repair & oil change/tire rotate scheduled within 1 day, and completed in about 35 minutes (while I waited)! Ian Davis is always helpful in sche Minor repair & oil change/tire rotate scheduled within 1 day, and completed in about 35 minutes (while I waited)! Ian Davis is always helpful in scheduling maintenance & keeping our 2 Toyotas running well. More
by Clive
Employees Worked With
December 10, 2018
Why it is titled? They reps did very well and had me on the road in time to make my next appointment.I appreciated their ability to get it done quickly. They reps did very well and had me on the road in time to make my next appointment.I appreciated their ability to get it done quickly. More
by millie38
Employees Worked With
Mike Lebeda
December 09, 2018
Customer service is great! My only complaint is that I had a question on whether I could take the automatic headlamp brights off and manually bright and dim my headlamps. The ge My only complaint is that I had a question on whether I could take the automatic headlamp brights off and manually bright and dim my headlamps. The gentleman was unable to answer my question and did not find the answer out for me. I'll be the guys who helped with the new vehicle would have known that answer. After I left I thought I should have asked them. And I guess I could read my owners manual. More
by toy fan
Employees Worked With
No clue
December 01, 2018
Immediate service w/o appointment The fan for the heater/air conditioner stopped working. I stopped in after 10:00 am. Luckily they were able to work on it right away. I had my car bac The fan for the heater/air conditioner stopped working. I stopped in after 10:00 am. Luckily they were able to work on it right away. I had my car back by 2. More
by wdmscott
Employees Worked With
November 29, 2018
Great, courteous service! I love that I can take my car in for an oil change and not be challenged with questionable up-sells. While they are thorough and do find any problems I love that I can take my car in for an oil change and not be challenged with questionable up-sells. While they are thorough and do find any problems that have arisen with my FJ, they have earned my trust completely in caring for my car in a reputable manner. I'm very pleased with the service department. More
by CreativeJedi
Employees Worked With
Mikel Addy
November 28, 2018
Getting ‘Winter Ready’ This Des Moines area Toyota dealership is ALWAYS professional, honest, caring, and trustworthy. I believe their service rep when recommendations are This Des Moines area Toyota dealership is ALWAYS professional, honest, caring, and trustworthy. I believe their service rep when recommendations are made, as they truly service MY car as if THEIR FAMILY was going to ride in it soon. I have been a loyal ‘Toyotan’ for 30+ years and plan to buy Toyota transportation until I no longer drive!!! More
by Marcia
Employees Worked With
Oh dear...a ‘Senior Moment’ showing. I worked with reception, rep to arrange car pick up, service rep, and car delivery...all 4 were GREAT Toyota employees. EACH introduced themselves, I am sorry I didn’t write down names.
November 27, 2018
10,000 Mile Service I was greeted very promptly and spoke to the service Technion shortly. I chose to wait in the waiting room and after 45 minutes my name was called to I was greeted very promptly and spoke to the service Technion shortly. I chose to wait in the waiting room and after 45 minutes my name was called to discuss the service. This service was free during the first 2 years. More
by Jbrown4251
Employees Worked With
David Marchant
