Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,316 Reviews

3,316 Reviews of Toyota of Des Moines - Service Center

Sort by
April 26, 2021

I feel that everyone is eager to please the work is always explained to the customer they provide pick up and delivery which is very important to me More

by nk4209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know names
Apr 27, 2021 -

Toyota of Des Moines responded

Our staff strives to ensure all our customers receive informative and accommodating experiences, and we are so glad that is what you received during your visit. Thank you for choosing Toyota of Des Moines and taking the time to provide this amazing review. We hope to work with you again in the future.

April 15, 2021

Like how they work my car in for service if I'm able to drop it off at beginning of the day instead of waiting week or two to get a service. More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Toyota of Des Moines responded

Hank, it's our pleasure taking care of your vehicle and doing our best to make it as convenient as possible for you. Thanks for continuing to choose Toyota of Des Moines!

April 08, 2021

Courteous and honest. Work is explained and questions answered. Great service is the reason I purchased my last car from Toyota although I love my car. It's my second Avalon. More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 09, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to leave us a bit about your visit! We really appreciate the wonderful ratings!

April 03, 2021

Employees should have been more diligent in wearing masks... free car wash is kind of a joke not really very good but still free. none the less.. More

by J-Dir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to provide this valued feedback. We'll be sure to share this with our management staff so we can further raise the bar on your visits with us. Thank you for choosing Toyota of Des Moines.

April 02, 2021

Mike Lebeda is a great Service Advisor. I have worked with him for a number of years. The video by the service repair person was very informative. The person that pointed out where my car was parked w More

by Melanie G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Apr 05, 2021 -

Toyota of Des Moines responded

He sure is, and we are so glad you think so as well. We'll be sure to share this amazing feedback with Mike. Thank you for continuing to choose Mike and Toyota of Des Moines for your vehicle's service. It is our pleasure to assist.

April 01, 2021

The service staff is always pleasant and easy to work with. Appreciate the updates and service recommendations on my vehicle. They’re always willing to accommodate my wishes. More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Toyota of Des Moines responded

Thank you for your review, Mary! We're so glad you've enjoyed working with our team during your service visit. If there's anything else we can help you with, please let us know!

April 01, 2021

Without an appointment, I drove in an emergency as my Camry was LOW on oil. (Note to Toyota; why not a dashboard light to indicate low oil level) Not only were they able to rotate tires, but I needed ne More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Apr 02, 2021 -

Toyota of Des Moines responded

Thank you for leaving us a review! We're so glad our team was able to help you with that light and get you in and out quickly with new brakes and rotated tires! We look forward to working with you again!

March 31, 2021

They always are very good to us when we come in to get any service. We had an 8:am appointment they took us right in. Overall very happy with Toyota of Des Moines. More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Toyota of Des Moines responded

Thank you for the review Bill! We're happy to service your vehicle. Thank you for choosing Toyota of Des Moines!

March 27, 2021

Service staff was very courteous. I arrived at 12:00 noon per my appointment and was greeted promptly. Service was completed in the estimated time. More

by Steensma1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Toyota of Des Moines responded

We really appreciate your review! It's great to hear that the service team was able to get you in and out quickly. If there is anything else we can do to help you please reach out!

March 20, 2021

I was well taken care of when I brought my Sequoia in for its 30,000 checkup. The tires were rotated and my tech found that I needed my cabin filter changed and I was able to communicate through text to Jo More

by Bobbi410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph James
Mar 22, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to leave us such a great review! We are thrilled to hear Joseph, and the entire Service team was able to make your experience quick and easy. Please do not hesitate to let us know if you need anything else!

...
266
...