Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,926 Reviews

2,926 Reviews of Toyota of Des Moines - Service Center

Sort by
January 03, 2019

Service I had an appt. it needed to drop my car off early. No problem. I didn’t expect it back early but they had it ready about 10minutes after my origainal More

by 2dice
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Mar 08, 2019 -

Toyota of Des Moines responded

Thank you, 2dice. We appreciate your business.

December 31, 2018

very quick turnaround dropped off my truck for an early an saturday appointment on friday----got a call on friday that they were done with the service/tire rotation/alignme More

by cubswin57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp, Manuel Gonzalez, Mike Lebeda, David Marchant, Rebecca Hildreth, Tom Lyons, Becky Boatman, Bret Carter
Mar 08, 2019 -

Toyota of Des Moines responded

Thanks cubswin57. We appreciate your taking time to share your experience.

December 31, 2018

ToyotaCare is the best! Everyone is friendly, efficient, helpful. From the initial greeter to the final pick-up, everyone is helpful, and what is needed to be done is done q More

by DLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Mar 08, 2019 -

Toyota of Des Moines responded

Thanks, DLD. We love to hear it!

December 30, 2018

2015 prius Exceptional service experience Service advisor explained from the beginning what needs to be done and al options Job was done as it was described More

by Repairable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2019 -

Toyota of Des Moines responded

Thank you, Repairable. We appreciate the feedback.

December 27, 2018

Always outstanding service I have been taking my Toyota Highlander to Toyota of Des Moines for 10 years and (without exception) I have always gotten good service. As a woman, i More

by Jackie2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp, Manuel Gonzalez, Bret Carter
Mar 08, 2019 -

Toyota of Des Moines responded

Hi Jackie2018 and thanks for sharing. We appreciate the kind words.

December 27, 2018

Great service The service department always follow the owners manual service schedule and never recommends unncesssary work. My 2008 Sequoia has over 200,000 miles More

by kpollack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Mar 08, 2019 -

Toyota of Des Moines responded

Thanks, kpollack!

December 24, 2018

Urgently needed a new battery I urgently needed a new battery as mine suddenly wouldn't hold a charge. After roadside assistance got it started, I drove straight to the Toyota dea More

by Deb88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Mar 08, 2019 -

Toyota of Des Moines responded

We appreciate the feedback, Deb88. Glad we could get you on the road again!

December 20, 2018

No BS just the truth. Whenever I bring my vehicles in for regular service or for a particular problem, I appreciate that I'm treated very well and I know that I'll get accu More

by Bob Best
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2019 -

Toyota of Des Moines responded

Hi Bob Best, thanks for sharing with us. We appreciate your business!

December 14, 2018

Scheduled maintenance at 105,000 miles I was cheerfully greeted and was informed on what by appointment involved. I opted to wait in the customer lounge. I was later informed that my wiper More

by Denito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Schnoor
Mar 08, 2019 -

Toyota of Des Moines responded

Thanks for sharing your experience with us. We appreciate your business, Denito!

December 14, 2018

Service Great service and friendly employees. Pricing can always be better to help out with the budgets of the customers. If you can arrange for the pricing More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Mar 08, 2019 -

Toyota of Des Moines responded

Hi Carguy, thanks for sharing. We appreciate the feedback.

...
265
...