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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,316 Reviews

3,316 Reviews of Toyota of Des Moines - Service Center

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May 18, 2021

As usual, this was a great visit to Toyota. My service As usual, this was a great visit to Toyota. My service was completed in a timely manner and I’m always pleased. I recommend this dealership often a More

by …
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Worked with a service advisor only
May 18, 2021 -

Toyota of Des Moines responded

You're welcome anytime! Thank you for taking the time to share this feedback with us and for choosing Toyota of Des Moines for your automotive needs. See you next time!

May 15, 2021

My problem with my tire was taken care of promptly. I called Toyota when my tire was having a slow leak. I was able to bring my car in right away. Thank you for keeping me on the road. More

by Linda
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Toyota of Des Moines responded

Linda, we're glad we were able to take care of your tires. Let us know if you need us again in the future!

May 14, 2021

Steve H. Was great to work with. He was quick to respond with questions or concerns and very personable. I would work with him again. More

by Nicolecfoster78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Toyota of Des Moines responded

Thanks for letting Steven and the team help, Nicole. We look forward to seeing you back again in the future!

May 13, 2021

Always great service in a friendly environment. Super communication, and quality service. I like the texting updates. Good to see Mike back in the saddle. More

by ranchjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
May 14, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to share such great feedback!

May 12, 2021

Friendly staff. Every amenity you could want in the waiting lounge. Love the walk around video with explanation of service. Never any surprises on price of repairs. Purchasing a car used to be a cho More

by muffy109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Schnoor
May 14, 2021 -

Toyota of Des Moines responded

We appreciate the wonderful feedback and look forward to future visits!

May 12, 2021

Came earlier for oil change but Tacoma had a recall, rescheduled at Ian’s advise since I didn’t have time that day. All worked out well. More

by jmale51394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Toyota of Des Moines responded

Thank you for sharing a bit about your visit with us!

May 04, 2021

They told us we didn’t need an expensive repair & just a minor adjustment. We appreciate the quality diagnosis & honesty. Thank you Ian & Sevice Team. More

by LFC
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Toyota of Des Moines responded

Thank you for trusting us with your service needs! We appreciate your feedback and we look forward to working with you again in the future!

April 29, 2021

I received a call from dealership telling me I had a service light on. I hadn’t even noticed. Really appreciated the attentive service. My service representative was also very polite and helpful. More

by pearsons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Toyota of Des Moines responded

Thank you for leaving us this great review! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again!

April 29, 2021

New in town and this was myfirst visit. Appreciate being able to schedule service in a short amount of time. Everyone I came in contact was very professional. Also liked free Car wash with visit! More

by Lakergirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dot was very accommodating when scheduling my appointment, David Marchant, Tom Lyons, Colton Powers
Apr 30, 2021 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We’re thrilled to hear that you had such a knock-out experience with our parts and service department. Let us know if there is anything else you need!

April 27, 2021

Everyone in Sales and Service is helpful and eager to please. Love the diagnostic video of my car that was sent to me while waiting for oil change and tire rotation. Expected to wait an hour but was in a More

by that's_funny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Cason
Apr 28, 2021 -

Toyota of Des Moines responded

Wow, thank you so much for the kind words! We are delighted to hear that you had such a great experience with our team here at Toyota of Des Moines! Please let us know how we can continue to help with your car and service needs!

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