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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,307 Reviews

3,307 Reviews of Toyota of Des Moines - Service Center

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June 25, 2021

All of the people in the service could not have been more polite, knowledgeable, helpful, or friendly from start to finish. I'm VERY satisfied! More

by Libyrachi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jun 25, 2021 -

Toyota of Des Moines responded

Thanks so much for your kind words! We're happy to hear that you enjoyed your service visit and we look forward to working with you again in the future. Have a great day!

June 25, 2021

Ian Davis is my dependable go-to. He is a joy to work with. More

by Wilges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Toyota of Des Moines responded

That's great to hear, Wilges, thanks for letting Ian and the team help. We look forward to your next visit!

June 23, 2021

Only disappointment was not being able to make use of the courtesy car. Justin has taken care of our cars for many years. So nice to me since this has become my task. More

by lssonner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Toyota of Des Moines responded

Thank you for taking the time out of your day to give us feedback on your experience with us! We are happy to hear Justin has been helpful and kind to you for all these years. We at Toyota of Des Moines are truly thankful for every piece of feedback we receive from our customers, and your review is no different. We've loved working with you, and we look forward to continuing our relationship.

June 18, 2021

Took my car in for its 35,000 mile service and was told I needed new tires. I was so happy they were able to do it that very day because we were to leave the next morning for pit of town. And I needed a way More

by Bobbi410
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mark - one of the shuttle drivers, Colton Powers
Jun 23, 2021 -

Toyota of Des Moines responded

We're happy our team could provide you with great service and help get your vehicle ready in time for your trip! Thank you for choosing Toyota of Des Moines for your service needs, and let us know if there is anything else we can do to be of service!

June 18, 2021

Had my Rav4 in for 40,000 servicing and I was in and out in about an hour even with having a back light replaced. More

by bskts4ver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Toyota of Des Moines responded

Thank you for the 5-star review! We appreciate you choosing us and look forward to working with you again in the future.

June 13, 2021

I Dropped off my car Friday morning for a Monday morning appointment but they were able to get if fixed by lunch Friday. Pleasant surprise! More

by Kellyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jun 14, 2021 -

Toyota of Des Moines responded

We're happy our team could resolve your concerns so efficiently! Thank you for choosing Toyota of Des Moines for your service needs and for taking the time to share this 5-star review with us. We look forward to your next visit!

June 04, 2021

We had excellent service for the fuel pump replacement and appreciated Toyota coming to get and returning our car. Driver Matt Miller was especially helpful. More

by Mitch
Recommend Dealer
Yes
Employees Worked With
Matt Miller driver
Jun 07, 2021 -

Toyota of Des Moines responded

Thanks for letting us help out, Mitch, we're glad Matt and the team were helpful. We hope we can work with you again in the future!

May 30, 2021

Ian Davis provided excellent service. Unfortunately the mechanic did not catch the brake rotor the week before when I had it in for standard mechanical service when we required oil & lube, and multi point More

by Wilges
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Toyota of Des Moines responded

Thank you so much for taking the time to tell us about your recent experience with our service team. We use our customers' feedback to identify areas to improve to make future visits even more seamless and enjoyable. Please don't hesitate to reach out if there is anything else our team can do to be of assistance!

May 30, 2021

Seth R. was very interested in my problem and my time. He explained what was done and why, even SHOWING me the area. I was quite thankful. More

by JanDeJong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rhodes, Rebecca Hildreth
Jun 01, 2021 -

Toyota of Des Moines responded

We're happy Seth could help you with your vehicle and make the process clear. Thank you so much for trusting our team with your service needs and for taking the time to leave us this feedback. We look forward to working with you again in the future!

May 30, 2021

Each time I've been at the dealership, the service and people have been great. This time I had no appointment but an unexpected nail in my tire, I was taken care of right away. Thank you for always More

by Dee and Bruce Glaubergdeebruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Dee and Bruce Glaubergdeebruce responded

I do not want our name used on the review. Thank you.

Jun 01, 2021 -

Toyota of Des Moines responded

Hello! Thank you so much for leaving us this review and for choosing to work with all of us at Toyota of Des Moines for your service needs. We hope to work with you again in the future!

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