Toyota of Des Moines - Service Center

Customer service is excellent! Communication via text, as well as the ability to pay before coming back to pick up the car, makes the visit very efficient. as well as the ability to pay before coming back to pick up the car, makes the visit very efficient. More

From scheduling the appointment, to arriving, waiting for work to be completed and the finished appointment - top level treatment by your staff. Long time customer and this is an example of part of my WHY! work to be completed and the finished appointment - top level treatment by your staff. Long time customer and this is an example of part of my WHY! More

Great service every time! We have bought 3 cars here and bring them in for service and the people are super friendly. Service is easy to schedule online. bring them in for service and the people are super friendly. Service is easy to schedule online. More

I was very impressed with how organized and orderly and well managed everything is. Everyone has a well defined role, with no need for overlapping of job duties. I didn’t have to wait because my service wa well managed everything is. Everyone has a well defined role, with no need for overlapping of job duties. I didn’t have to wait because my service was something very minor, however take a look around and toil I’ll see that if you did have to wait that it doesn’t look like it would be bad because of the many thoughtful amenities and lots of waiting room space! More

The service was excellent 10 years ago and appeared to slide a little in the last 2 years but things seem to be turning around. Im just talking about the service side. I have not really tried the sales si slide a little in the last 2 years but things seem to be turning around. Im just talking about the service side. I have not really tried the sales side since being offended 16 years ago. The videos of the maintenance are really helpful and appreciated. When I pick up the vehicle, I’m not waiting another 15 minutes for it to be driven up front. I do drop off the night before and rarely schedule it, they always get it done by 10 am which far exceeds my expectations. Shuttle drivers are really nice. Just met Steve this last time and he’s great. The people in the drop off garage are always friendlier than anyone else. The people in the service area office seem a little busy at times. Not as happy. More

Excellent customer service, fast turn around on any work I have done on my car, and very friendly, helpful people! While I waited for my car to be done, I walked laps in the showroom to get in some extra st I have done on my car, and very friendly, helpful people! While I waited for my car to be done, I walked laps in the showroom to get in some extra steps. There were many salesmen there, but no one tried to pressure me to talk about trading cars or buying something new. They just seemed pleased that I was there, walking along. That atmosphere made it an enjoyable place to be while I was waiting on my car! More

Excellent communication by staff and text kept me informed. The work was completed in a timely manner. informed. The work was completed in a timely manner. More

Everyone was thorough with communication. I like the no charge pick up and return service. I also like the updates on how the service is going on my vehicle. charge pick up and return service. I also like the updates on how the service is going on my vehicle. More

Great service. Service department worked us into the schedule for regular service when we had an upcoming long trip, in spite of their being very busy. schedule for regular service when we had an upcoming long trip, in spite of their being very busy. More

Excellent service as always. Very through and love the service review video. service review video. More