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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,315 Reviews
Call Service Center (515) 276-4911

3,315 Reviews of Toyota of Des Moines - Service Center

Sort by
December 05, 2021

Ian Davis has been my service advisor for 13 years. Always does a great job. More

by Ufd403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2021 -

Toyota of Des Moines responded

We appreciate the continued loyalty! Thank you for taking the time to share your feedback and we can't wait to work with you again in the future!

December 04, 2021

Justin was more than helpful. More work was needed than when I made my appointment. More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2021 -

Toyota of Des Moines responded

Thank you for the great review! We pride ourselves on our knowledgeable and helpful team members. We hope to see you again soon!

December 04, 2021

I was glad to be able to just come in since when scheduling I had been scheduled a month out from when I went to get an appointment More

by richjod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp, Mike Lebeda, David Marchant, Rebecca Hildreth, Tom Lyons, Colton Powers
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Dec 07, 2021 -

Toyota of Des Moines responded

We're happy we were able to help! Thanks for choosing Toyota of Des Moines and we hope to work with you again soon.

December 02, 2021

Video is great for me to understand services performed. Ian is always good to work with. More

by MJessicaE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2021 -

Toyota of Des Moines responded

Thanks for letting us know how we're doing! We appreciate the great review and hope to see you again soon!

December 02, 2021

I am always happy working with Ian Davis in the service department. We have been dealing with him for years with multiple Toyotas. More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2021 -

Toyota of Des Moines responded

Ian will be happy to hear that they were very helpful with your service experience. We appreciate the positive review and look forward to your next visit!

December 01, 2021

All employees I came in contact with were very customer focused. Very accommodating to my schedule. More

by Mallrefreshments
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both drivers I had were very friendly
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Dec 02, 2021 -

Toyota of Des Moines responded

We appreciate the positive review! We pride ourselves on our knowledgeable and helpful team members. We hope to see you again at Toyota of Des Moines!

November 28, 2021

The service folks and their team made time for me and handled my tire issue. More

by nancy.c.mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Nov 30, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us! We're glad our team was able to resolve any issues you had with your vehicle. We hope you'll choose us again in the future!

November 22, 2021

We have purchased 4 new vehicles from Toyota of DM over the past few years and will probably purchase our next one there. Good operation, good service and have been honest in our dealings. More

by raroses
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Report | Print
Nov 23, 2021 -

Toyota of Des Moines responded

We appreciate the continued loyalty! Thank you for the positive comments and we look forward to your next visit!

November 20, 2021

Great experience!! Great experience!! Great experience!! Great experience!! Great experience!!Great experience!! Great experience!! Great experience!! More

by Wilges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Toyota of Des Moines responded

We appreciate the positive words! We're always happy to hear when our customers have a great experience. We hope to see you again soon!

November 19, 2021

Brought in for a part recall, everything went smooth, clean facility and friendly people. Will always bring my vehicle here. More

by wooddr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Report | Print
Nov 23, 2021 -

Toyota of Des Moines responded

Thank you for the amazing review! We're pleased to hear your service experience was a great one. We appreciate your loyalty and look forward to your next visit!

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