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2,951 Reviews of Toyota of Des Moines - Service Center
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May 22, 2019
Service Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very differe Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very different from my prius More
by Stediarich
May 19, 2019
Stop dreading car maintenance time!!! Love the pickup and delivery service! My schedule never has to be rearranged in order for my car to be serviced. Service staff is always so accomm Love the pickup and delivery service! My schedule never has to be rearranged in order for my car to be serviced. Service staff is always so accommodating and polite. My car is returned to me sparkling clean and with a detailed list of everything that was done. I give them 5 stars from start to finish! More
by Bchapman
Employees Worked With
Don’t recall names
May 18, 2019
Oil Change...Becky LISTENED to me. THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am a woman. I just got new tires the month before & said I did not need tires rotated because they had less than 500 miles on them. She agreed so only an oil change was necessary. Good job listening to your customer Becky!!! More
by Mo Grand Daughter
Employees Worked With
Don’t know the ONE person taking payments. Waited in line 15 minutes to pay my bill. Should have two people there. , Becky Boatman
May 15, 2019
Very good I am very fond of Ian. I trust his judgment. He is kind and caring. My only problem is getting to talk with him on the phone. I am very fond of Ian. I trust his judgment. He is kind and caring. My only problem is getting to talk with him on the phone. More
by Shirley
May 14, 2019
oil change and tire rotation I drove in at 5:00 and had my Tundra serviced by 5:40. Excellent since they were closing at 6:00and I expected to be turned away. I drove in at 5:00 and had my Tundra serviced by 5:40. Excellent since they were closing at 6:00and I expected to be turned away. More
by Crazywild
Employees Worked With
Rebecca Hildreth
May 14, 2019
Top Shelf! Zero complaints...from the time I got there to the time I got my car back - the service bay, shuttle service, etc. Well done folks! Zero complaints...from the time I got there to the time I got my car back - the service bay, shuttle service, etc. Well done folks! More
by MrD
Employees Worked With
Cass Cupp
May 12, 2019
Dave was the experience - Awesome Service Rep. In for a typical service but it was way beyond any other visit to your dealership service department. It's never been bad but let's just say Dave sho In for a typical service but it was way beyond any other visit to your dealership service department. It's never been bad but let's just say Dave showed me how it should be. He exceeded my expectations in every way - - all through professional communication. One of my prior areas of not so happy was I never felt like the work ever was QC'd. Little things missed. Even expressed that several times. But this time it was different. Five stars to Dave. More
by SteveG$1
Employees Worked With
David Marchant
May 10, 2019
Great service! I always get great service at Toyota of Des Moines! They listen to my concerns and take care of any issues. I highly recommend their service departme I always get great service at Toyota of Des Moines! They listen to my concerns and take care of any issues. I highly recommend their service department. More
by SHERI K. MOORE
Employees Worked With
Becky Boatman
May 09, 2019
Recent service If you want great service.... visit here. If you want to buy a car... buy from J.R. Hickenbottom. Work on the oil change pricing a littl please. If you want great service.... visit here. If you want to buy a car... buy from J.R. Hickenbottom. Work on the oil change pricing a littl please. More
by JJP
Employees Worked With
Cass Cupp, JR Hickenbottom
May 08, 2019
All good Easy in and out. Service personnel were helpful, but didn't try to "sell" something. Answered my questions in a straightforward manner. I'll be back. Easy in and out. Service personnel were helpful, but didn't try to "sell" something. Answered my questions in a straightforward manner. I'll be back. More
by Gramps
Employees Worked With
Cass Cupp
