Toyota of Des Moines - Service Center

Excellence rules here! From the purchase of my Camry to the service that I receive, excellence is the rule. I can always count on Service Manager, Ian Davis, to service my c From the purchase of my Camry to the service that I receive, excellence is the rule. I can always count on Service Manager, Ian Davis, to service my car with the best of care. That is why I have bought my last 7 cars at Toyota of Des Moines. More

Everything was fine as it always is. However. I will admit I was disappointed to find out that the nail in my tire was not covered by the road hazzard warranty that came with my tires. I bought s I will admit I was disappointed to find out that the nail in my tire was not covered by the road hazzard warranty that came with my tires. I bought specifically from Toyota of Des Moines because they would be able to handle any warranty issues on-site while I was getting my vehicle serviced. It turns out the warranty only covers catastrophic damage when the entire tire needs replacing. I'll chalk this one up to my failure to read the small print and not understand that a nail picked up from the road (I'd call it a hazzard) isn't technically a hazzard. I'll buy tires elsewhere next time for a lot less and get the same service. Disappointed in Toyota of Des Moines for the first time - I should only give 4 stars. More

Service i made an appointment for service including an oil change and tire rotation. I was in and out in thirty-five minutes. I also had time to visit with i made an appointment for service including an oil change and tire rotation. I was in and out in thirty-five minutes. I also had time to visit with my sales representative, Scott Hampe. More

Great Service Promptly met by Cass when I arrived and we went over the planned strut replacement. Had oil and filter change while the car was in the shop and other Promptly met by Cass when I arrived and we went over the planned strut replacement. Had oil and filter change while the car was in the shop and other complimentary inspections. Got a shuttle ride home and a pick up when the car was ready which was really nice as I was able to get some work done at home instead of waiting at the service center. More

A Lot better Than before. I have gone to Toyota ever since I bought the Prius and all the time I have went it wasn't very good this time it was a lot better with the video walk I have gone to Toyota ever since I bought the Prius and all the time I have went it wasn't very good this time it was a lot better with the video walk through that was interesting. Pretty neat to see and the time it took was a ton better than all the times before. It was nice to see a card from the person who took the car in so I know who to go to and she was very friendly. everybody there even just walking around looking at other vehicles greeted me and asked how it was going or if there was anything they could help with. Something to look at on the phone side of the service when it said the appraisal was free for the vehicle actually have some one to help with cause I never got any numbers. I had someone call asking if we were trading and I told her we needed the number for the car and she would talk to her manager and never heard anything, The service on the vehicle was still good excellent. More

Recommended Very efficient, listened to concerns, knowledge of and/or checked prior service records, communicated clearly, reasonable recommendations and explanat Very efficient, listened to concerns, knowledge of and/or checked prior service records, communicated clearly, reasonable recommendations and explanations (including giving perspective on work that could be delayed for a period), texted video and confirmation of work to perform very timely, shuttle service appreciated. More

Toyota of Des Moines Great vehicle selection. Friendly staff. Quick turn around on service. Offered car wash after service was completed. Dealership is very clean and well Great vehicle selection. Friendly staff. Quick turn around on service. Offered car wash after service was completed. Dealership is very clean and well lighted Thanks More

5000 mi service Warranty service is good, timely because there's usually no new money involved. Didnt feel the same with my out of warranty toyota. Service advisor l Warranty service is good, timely because there's usually no new money involved. Didnt feel the same with my out of warranty toyota. Service advisor listened to my complaints on the poopy infotainment on my Camry xse in for 5000 mi work. Really disappointed since my prior car, Rav 4 limited, had a MUCH better system. Had to rent a pretty plain Mazda which outshone my beloved Toyota on acceleration AND base infotainment. More

Exceptional service Really enjoyed video of technician checking my car. Service was outstanding frm talking with my advisor, listening to tech and lady who took my paymen Really enjoyed video of technician checking my car. Service was outstanding frm talking with my advisor, listening to tech and lady who took my payment. Service is what has kept me at Toyota for 42 yrs. More