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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,316 Reviews

3,316 Reviews of Toyota of Des Moines - Service Center

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December 24, 2021

I took my truck for a noise that is very clear and the technician said he could not hear it. I will have to take the truck to a different mechanic to have it fixed. More

by Yamil_azar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Dec 28, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us. We’re disappointed to hear your visit with our service team did not go as planned. It is always our goal to provide the best experience possible and with that being said, we’d like to speak with you to work towards an appropriate resolution. At your convenience, please reach out to our General Manager, JP Phillips. We want to thank you for considering Toyota of Des Moines and hope you’ll give us another opportunity in the future to show our appreciation.

December 23, 2021

Arrived early—took me right away—pleasant service rep—oil change and hire rotation completed-great experience. More

by Ltroud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Dec 29, 2021 -

Toyota of Des Moines responded

Thank you for the kind words! Please let us know if there is anything else we can do for you!

December 23, 2021

I was able to get in right away for a simple oil change, and while I was there, I walked in the showroom and got 9000+ steps in. Yay for me and yay for Toyota! More

by kaygolfer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Dec 29, 2021 -

Toyota of Des Moines responded

This is what we love to hear! Thanks for the kind review, come back and see us again soon!

December 18, 2021

Needed a headlight replacement. I arrived at 7:10am out by 7:31. Thanks for the great service More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Dec 21, 2021 -

Toyota of Des Moines responded

We're happy to help! Please don't hesitate to reach out if there's more we can do for you. Thanks for the review and have a great day!

December 16, 2021

Service was on time and thorough. The video documentation is an added bonus. They even buffed out a surface scratch for me on the spot! More

by lindakayedrake1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Dec 17, 2021 -

Toyota of Des Moines responded

We appreciate the positive comments about our service department! We're delighted to hear we got everything taken care of. We value your business and we look forward to your next visit!

December 15, 2021

Good service, treated well. Happy with work. Got advice Good service, treated well. Happy with work. Got advice as to which service was most needed. More

by Gwenslewis
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Dec 16, 2021 -

Toyota of Des Moines responded

Thank you for the amazing review! We're happy to hear that you are satisfied with our service. It was a pleasure doing business with you and we hope to see you again soon!

December 14, 2021

Great job on communication and scheduling, follow up on my service and parts order, and overall professionalism! More

by steven.hobbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Toyota of Des Moines responded

Thank you for the positive review! We want every customer to feel comfortable and informed at every step of the service process. We hope to work with you again soon!

December 14, 2021

I only use Toyota of Des Moines. Always excellent service. Tried the pick-up option from my home this time and it worked well. More

by Peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Dec 15, 2021 -

Toyota of Des Moines responded

We appreciate the kind feedback! We always enjoy hearing when our customers had a great experience when visiting our service department. Thank you for choosing Toyota of Des Moines and we hope to see you again soon!

December 12, 2021

I have been purchasing or leasing vehicles here for years and always receive a great customer experience from everyone I come in contact with in every department. More

by Bbennett34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Toyota of Des Moines responded

Thank you for the 5 star review. We are so happy to hear that you have had continued good service from our team. We value your business and your continued loyalty. We look forward to your next visit!

December 11, 2021

The service department picked up and returned my car. A great service! They detected and corrected the problem with the activator in all four doors. Pleasant people to help schedule the appointment. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Dec 15, 2021 -

Toyota of Des Moines responded

Thank you for the positive feedback, Lynn! We're glad to hear that we were able to correct the issue and help get your Highlander back on the road. We look forward to seeing you again for your future service needs!

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