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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Des Moines - Service Center

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July 17, 2019

Oil change and tire rotation I was in and out in about 1/2 an hour. Good service. Toyota gives good value. I can't say as much for having to duck around all the street repair to a More

by KEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Jul 17, 2019 -

Toyota of Des Moines responded

At Toyota of Des Moines, we value customer service and efficiency. We are very glad that you had a positive experience and were able to get in and out in such little time. Be sure to come back if you need any additional work done.

July 17, 2019

Friendly, Efficient, Competent Service Every member of the service team whom I encountered was friendly and helpful. The work (150,000-mile checkup) was completed in a bit less time than t More

by Iowa Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
Jul 17, 2019 -

Toyota of Des Moines responded

Thanks for the great review! At Toyota of Des Moines, our customers are more than just numbers. We pride ourselves in service and transparency to get the job done right. If you need any additional work on your vehicle, be sure to stop by the dealership.

July 16, 2019

Great Service Team The service area did the repair fast, the people were friendly and the job was done correctly the first time. I really like the free car wash certifi More

by cathy7704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure what service tech I had
Jul 17, 2019 -

Toyota of Des Moines responded

Cathy, thanks for the great review! Our service department is filled with knowledgeable and experienced employees who take their job seriously. They pride themselves in service and are always glad to deliver! Be sure to come back to Toyota of Des Moines if you need any additional services.

July 12, 2019

Great job! We have had an excellent experience each time we have come to Toyota of Des Moines! I wish I could tell you all the names of the people who have help More

by Mrs haag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
Jul 15, 2019 -

Toyota of Des Moines responded

Thank you for your review! We are happy to hear that we continue to meet your expectations of excellent service. We look forward to seeing you again soon!

July 06, 2019

Camry 12 For the work that was done I was satisfed. Was told about an hour but it took 2 hours. No problem waiting, was kept busy read newspaper and eating More

by DJ2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Gihring
Jul 08, 2019 -

Toyota of Des Moines responded

Thank you for your feedback! We're glad that you were able to stay busy while waiting for all the work to be finished. We hope to see you again!

July 02, 2019

Car Maintenance Toyota of Des Moines staff and service manager Ian Davis are tops. Always there to welcome and courteous to their customers. They take the time to l More

by hansenms@me.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2019 -

Toyota of Des Moines responded

Thank you for your review! We are happy to hear that Ian and our service team could continue to provide excellent customer care! We look forward to seeing you again at your next service appointment!

June 27, 2019

90,000 Mile Service Glad I brought in my Highlander to get it serviced for the 90K service interval. I know that preventative maintenance saves money and was glad to get More

by Vern B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jun 28, 2019 -

Toyota of Des Moines responded

We really appreciate your feedback for our service team, Vern! We're glad to hear you were satisfied with the professional nature of our team and how we were able to promptly accommodate your service needs. Thank you and have a great day!

June 22, 2019

Always know what to expect 5000 mile - 6 month service for leased Tacoma. Everyone was pleasant and they took within the amount of time they stated at the beginning. Recall rep More

by tacomahighlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie?
Jun 24, 2019 -

Toyota of Des Moines responded

Thank you for leaving this great feedback! We want to make sure that all of our customers are never surprised by any bad experiences or moments during their time with us. We look forward to seeing you for your service appointment and any future automotive needs!

June 20, 2019

Excellent service department Work was explained properly by service manager. Service work completed in a timely manner. Comfortable waiting area. Scheduling the appointment online More

by JDO3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Toyota of Des Moines responded

Thank you for the review and your continued business! It's great to hear that you enjoy the overall service experience we're able to provide and we look forward to working with you again.

June 15, 2019

Excellent Service Excellent customer service. They are very helpful and go out of their way to help you out. I am so glad I chose the right place to for my vehicle. More

by Toyota service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKenzie
Jun 17, 2019 -

Toyota of Des Moines responded

Thank you for letting us know your thoughts! We strive to go above and beyond for each visit and love knowing that we have succeeded!

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