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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,316 Reviews
Call Service Center (515) 276-4911

3,316 Reviews of Toyota of Des Moines - Service Center

Sort by
January 20, 2022

Appreciated the video of the car check but missed the car wash coupon - my car was dirty!! More

by Thedannas
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Jan 25, 2022 -

Toyota of Des Moines responded

Thank you for taking the time to leave your review of your time with us at Toyota of Des Moines. While we are pleased to hear that you appreciated the video, it’s disappointing to hear that you left us feeling less than 100% satisfied with your visit. If you are open to discussing this further, feel free to reach out to JP Phillips, General Manager at your earliest convenience.

January 20, 2022

Toyota of Des Moines is very efficient and organized in their service operation. The waiting area is clean and pleasant. There is a nice beverage & snack area for customers. The service on our RAV4 was c More

by Like books
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Murray
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Jan 25, 2022 -

Toyota of Des Moines responded

Thank you for the great review! We're pleased to hear you had a great experience during your visit to our service department. We hope to see you again soon!

January 19, 2022

The service personnel were friendly. The service was great. They were able to schedule me right away. They did a great job repairing my Toyota Sienna. More

by rmkussery3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Toyota of Des Moines responded

Thank you for the great review! We're delighted to hear you had a great experience with our service department. We hope to work with you again soon!

January 14, 2022

Really love the fast service. The communication is really good about what is going on with your car. Always a pleasure going there. More

by kathyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Jan 18, 2022 -

Toyota of Des Moines responded

Thank you so much for rating us 5 stars! We want every customer to feel comfortable and informed at every step of the service process. We truly appreciate your business and your continued loyalty. If we can help you further in any way, please let us know!

January 14, 2022

Even though my appointment was lost, they still took care of my car. Seth is the best! More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth, Rhoades
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Jan 18, 2022 -

Toyota of Des Moines responded

Thank you for leaving us a 5-star review! Seth will appreciate the shout-out! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

January 14, 2022

Car maintenance is one of my least favorite tasks to deal with, but Toyota of Des Moines makes the process as painless as possible. From easy to schedule online appointments, to respectful and knowledgeable More

by momtotwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Toyota of Des Moines responded

This is what we strive for! We pride ourselves on our knowledgeable and helpful staff members and we are delighted to hear that they always provide a great experience for you. Thank you for visiting us, and we look forward to working with you again in the future!

January 12, 2022

The people here are friendly, knowledgeable and efficient! I’m so glad I bought my new Highlander at Des Moines Toyota. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Scheidler
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Jan 13, 2022 -

Toyota of Des Moines responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 12, 2022

Once again red carpet service! I always get outstanding service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. More

by Rav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2022 -

Toyota of Des Moines responded

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! If you have any further questions, please give us a call. We're always happy to help!

January 09, 2022

Loved this dealership!!! They were able to get me my dream car! Very nice people More

by KarinaGomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2022 -

Toyota of Des Moines responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2021

Very personable and service was stunningly good. I came in for a small, hopefully warranty repair and instead of being scheduled in, they got me fixed and out the door in less than an hour. It was what I h More

by Grt61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2021 -

Toyota of Des Moines responded

Wow, thank you for leaving us such a kind review! We are delighted to hear that you had a great experience with our team! Please let us know how we can continue to help with your car and service needs!

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