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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,316 Reviews

3,316 Reviews of Toyota of Des Moines - Service Center

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March 26, 2022

Exactly what I would expect from Toyota of Des Moines and why We bought our car from them More

by zencat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Toyota of Des Moines responded

Thank you for the great feedback! We are pleased to hear you've had a great experience at our dealership. We hope to see you again soon!

March 25, 2022

Great dealership and service department always Polite and helpful I sure do like the option of making an appointment for service it’s very convenient I would highly recommend Toyota Of Des Moines servic More

by snims91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Toyota of Des Moines responded

We appreciate the recommendation! Thank you for the great feedback. Please don't hesitate to reach out if there is anything more we can do for you!

March 19, 2022

It would have been nice if the service “”advisor” had “advised” me that it had been recommended I get a new engine filter. Instead I left thinking everything was fine. 15-20 minutes after I left I receiv More

by Dance with the Dragon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure. Invoice said Blake Murray but since he did not introduce himself I am not sure
Mar 21, 2022 -

Toyota of Des Moines responded

We appreciate you taking the time to share your feedback with us. Rest assured, providing a thorough service experience is our top priority and this is not the norm at Toyota of Des Moines. We’d sincerely appreciate the opportunity to speak with you to discuss your vehicle’s needs in further detail. Please reach out to our General Manager, JP Phillips, at your earliest convenience. Thank you and we hope to hear from you soon.

March 17, 2022

I love the nighttime key drop off with my busy schedule it is difficult to find time to get car serviced. More

by gramadarce1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
overnight drop off worked with no one
Mar 18, 2022 -

Toyota of Des Moines responded

Thank you for the amazing feedback! We look forward to working with you again in the future!

March 14, 2022

Service department was very friendly and efficient. Service was fast and all procedures were explained. More

by cmbelden21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Toyota of Des Moines responded

We appreciate the great review! Please let us know if there is anything more we can do for you. Take care!

March 11, 2022

Fast service. Competitive pricing. Decent deals on vehicles. Trustworthy. They will pick up vehicles which is a great service. More

by DeusFever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Toyota of Des Moines responded

We appreciate the great review! Please don't hesitate to reach out if there is anything more we can do for you. Take care!

March 10, 2022

Always enjoy my visit for oil change. Sorry the girls are gone. Explanations are good. More

by barbslinker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Toyota of Des Moines responded

Thanks for the great review! We look forward to your next visit!

March 01, 2022

Very pleasant and efficient personnel. Also very prompt service. The days between making my appointment and actually having my service done was surprisingly lengthy. More

by Apeterson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Mar 02, 2022 -

Toyota of Des Moines responded

Thank you for the review! Without reviews like yours, we wouldn't be able to identify where our dealership could improve. Thank you for choosing Toyota of Des Moines and we hope to see you again soon!

February 28, 2022

Seth was very friendly and knowledgeable. He answered all of my questions. Next time you visit Toyota of Des Moines ask for Seth! More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Toyota of Des Moines responded

Thank you for the amazing review! We are pleased to hear our team members took great care of you during your visit. Please come back and see us again soon!

February 19, 2022

Great service, fast and easy. My car was done in the time expected and my service technician Emily was great. More

by Cscanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Toyota of Des Moines responded

It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. If you have any further questions, please give us a call. We're always happy to help!

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