Toyota of Des Moines - Service Center

15,000 miles Service Entire customer/service provider was great I was completely satisfied. Very professional staff, excellent treatment of their customers and it is very Entire customer/service provider was great I was completely satisfied. Very professional staff, excellent treatment of their customers and it is very clear how much they value their customers! Smooth, seamles. More

Quality job I called Toyota with issue of slow leak on tire, as I had bought new ones there a year ago. The girl on the phone listened to my issue and said she wo I called Toyota with issue of slow leak on tire, as I had bought new ones there a year ago. The girl on the phone listened to my issue and said she would check if could get in that day, no promises. Totally worked out and found faulty stem on tire. I appreciated the girl who offered to get me in so quickly. Wish I remembered her name. This is why I think your service dept is amazing. I’ve been a’happy’ Toyota owner for 42 yrs! More

Great service Great experience service advisor was exceptional everyone was very friendly atmosphere very nice loved the inspection video you guys are the best see Great experience service advisor was exceptional everyone was very friendly atmosphere very nice loved the inspection video you guys are the best see you again for sure More

Great Service TOYOTA of Des Moines has continually preformed great service on my vehicle,a 2014 Toyota Land Cruiser. When I arrive at the dealership arrival area yo TOYOTA of Des Moines has continually preformed great service on my vehicle,a 2014 Toyota Land Cruiser. When I arrive at the dealership arrival area you service consultant meets me with a smile . He has the service order in hand and goes over it with me and also asks if there’s anything else I would like them to look at. The service is finished within the estimated time a majority of time. When the service is complete my service consultant, Justin Madison goes over what was done and if he saw anything else while the service was being done.. I leave a satisfied customer. More

Oil Change Pleasantly surprised after being told I couldn’t get in for almost two weeks for an oil change appointment that I did a walk in at 7:00 a.m. and it w Pleasantly surprised after being told I couldn’t get in for almost two weeks for an oil change appointment that I did a walk in at 7:00 a.m. and it was done within 45 minutes. The video of the oil change and tire rotation was interesting. More

good service . the service experience is really good, good work and no lying as in other service shops. very courteous staff and helpful tips provided. like the sh . the service experience is really good, good work and no lying as in other service shops. very courteous staff and helpful tips provided. like the shuttle service to save wait times. best is the car wash at the end More

Great experience! Great experience - i loved receiving the video detailing the service visit. It was great to see the tire tread, brakes, etc being checked! Will defin Great experience - i loved receiving the video detailing the service visit. It was great to see the tire tread, brakes, etc being checked! Will definitely use again! More

Professional I also took time to locate a used Toyota for my husband and the sales rep. was helpful and listened to the preference that I outlined for a vehicle fo I also took time to locate a used Toyota for my husband and the sales rep. was helpful and listened to the preference that I outlined for a vehicle for my husband. We have a Toyota Motrix, purchased new in 2009. When our son graduated and moved out east, he too bough a Matrix. Wish Toyota still made that vehicle. That's what my husband wants and I will not give up mine. More

First service visit Very impressed with how efficient the service dept is. Everything was explained to me thoroughly and I felt very comfortable. I would highly recommen Very impressed with how efficient the service dept is. Everything was explained to me thoroughly and I felt very comfortable. I would highly recommend them for purchasing a new vehicle and for any service needs More

15,000 mile service Arrived early. Service finished early due to open time period. After returning home I realized that I had left my smart phone quick charger behind in Arrived early. Service finished early due to open time period. After returning home I realized that I had left my smart phone quick charger behind in the waiting area and called customer service. They checked but did not find it. I left my name and number should it be turned in to the desk. More