Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews

3,317 Reviews of Toyota of Des Moines - Service Center

Sort by
June 08, 2022

Attentive and customer focused staff. Work was timely and environment of waiting room pleasant. Like the updates & payment ability on phone More

by Jack62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 09, 2022 -

Toyota of Des Moines responded

Jack, a sincere thank you for your kind words and for giving us the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

May 30, 2022

Brock found me a new tire on my way home, just before close Memorial Day weekend. Thanks, Brock! More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Grim
May 31, 2022 -

Toyota of Des Moines responded

Thank you for letting us help you out! We're happy that you enjoyed working with Brock and that he was able to get you a new tire so quickly. We hope you had a nice Memorial Day weekend!

May 31, 2022 -

Toyota of Des Moines responded

Mark, thank you for the 5-star rating! We're glad to hear Brock was able to help you out this weekend.

May 28, 2022

I wasn't expecting the problems the we found, but Justin was helpful in answering my questions, getting things I needed out of my car, and arranging a "loaner". He didn't see the better coupon I had, but q More

by thatsjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryon Baker
May 31, 2022 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! We're glad that you enjoyed working with Justin and Bryon during your visit. Please let us know how we can assist you again in the future!

May 31, 2022 -

Toyota of Des Moines responded

Thank you for the 4-star rating and your shout-outs for Justin and Byron! We're glad they could assist you with your visit and hope to work with you in the future.

May 27, 2022

The type of service that makes my refer to others ! Great job - glad to be in Iowa More

by Matthew.lanasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Toyota of Des Moines responded

Matthew, thank you for the kind words! We're happy that you had a positive experience with our service team. Let us know how we can help you out again in the future!

May 31, 2022 -

Toyota of Des Moines responded

Matthew, thank you for the 5-star rating! We look forward to working with you in the future.

May 26, 2022

Justin is always accessible and easy to communicate with. He is concise and to the point and provides advice when needed. I value he treats me with respect and confidence. More

by JAndrews
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Toyota of Des Moines responded

Thank you for the 5-star rating and your shout-out for Justin! We look forward to working with you in the future.

May 22, 2022

Smooth visit. Efficient. No problem. Appreciate service. Thank you See you next time Terri n Dale More

by Terrindale1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember name
May 23, 2022 -

Toyota of Des Moines responded

Terri and Dale, thank you for the 5-star rating! We appreciate you sharing your experience and look forward to working with you in the future.

May 20, 2022

Ian worked well to correct an appointment mix up very well. I was scheduled for a "drop off" but intended to "wait" for service. Ian rescheduled which techs worked on my Highlander to accommodate the m More

by hromatka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

hromatka responded

Ian worked well to correct an appointment mix up very well. I was scheduled for a "drop off" but intended to "wait" for service. Ian rescheduled which techs worked on my Highlander to accommodate the mix up.

May 13, 2022

Fast, courteous service and staff. Always seem to go above and beyond. One of the technicians came to my home after I had been in for service because he couldn't remember if he had r More

by juju900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Toyota of Des Moines responded

Thank you for the kind words, it was our pleasure to serve you! We appreciate you taking the time to let us know how our service department is doing. Please come back and see us for any of your future car needs!

May 12, 2022

I just had an oil change this time but the service is always top notch. More

by Cwulf9071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Toyota of Des Moines responded

Thank you for the 5-star rating and high praise! We look forward to working with you again.

May 10, 2022

Great experience. I made a last minute appointment and they were very understanding and got me in and out quickly. More

by Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
May 12, 2022 -

Toyota of Des Moines responded

Thank you for sharing your feedback! It was our pleasure to help you out. We're happy that you enjoyed your visit to our store, please stop by whenever we can assist you again!

...
253
...