Toyota of Des Moines - Service Center

Seth Rhoades Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so upset and Seth was so kind. I discovered the flat tire late on a Friday afternoon. Seth returned my call to the service department and explained all options available to me. My choice was new tires. Toyota was closing so he said he would be there on Saturday at 7:00am. By 10:30 Saturday morning i was on my way with new tires. Great Experience!! More

Regular check up Service was excellent. We were pleased that it was noticed that we needed a new battery and a new one was replaced with a coupon applied. Service was excellent. We were pleased that it was noticed that we needed a new battery and a new one was replaced with a coupon applied. More

efficient and helpful I was in for an oil change and am always impressed at the efficiency of the staff to get everyone checked in and out very smoothly. And while I was t I was in for an oil change and am always impressed at the efficiency of the staff to get everyone checked in and out very smoothly. And while I was there Brandon helped me with some questions I had about the audio system in my Toyota. He was friendly, very helpful, and got the issue figured out quickly. More

Routine service. As always, everything was great. I appreciate the fact that I can get in and get out in record time. The service department seems to be very well run As always, everything was great. I appreciate the fact that I can get in and get out in record time. The service department seems to be very well run., More

Very quick in and out for this visit. They kept me informed about progress and even a video of the precise check of my car with results. I always appreciate the free car wash afterward. I did get a ph informed about progress and even a video of the precise check of my car with results. I always appreciate the free car wash afterward. I did get a phone call asking if I wanted to upgrade to a newer car More

excellent My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- a My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- always a good job.... thank you David Marchant More

Positive They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. More

getting new tires Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment More

Service I brought my Toyota Prius in for a software update and it took only 30 minutes. I was expecting to be there 1-1/2 to 2 hours. I was surprised when t I brought my Toyota Prius in for a software update and it took only 30 minutes. I was expecting to be there 1-1/2 to 2 hours. I was surprised when the service person came a got me and said they were all done. Excellent Job! More

4Runner Axle Replacement Rebecca was friendly and easy to work with in solving our 4Runner repair issue. Rebecca brought Kelly (technician) to customer lobby so that I could Rebecca was friendly and easy to work with in solving our 4Runner repair issue. Rebecca brought Kelly (technician) to customer lobby so that I could discuss repair issue directly with him. Kelly was also friendly and great to work with. Kelly and I had a good discussion on diagnosing and completing the required repair. Rebecca was quick to provide us with a loaner vehicle when it became evident that our 4Runner would not be finished by end of day as originally planned. Both Rebecca and Kelly seemed truly interested in helping me get my 4Runner restored to good order and I feel they represent Toyota of Des Moines very well. I know that I will be quite happy to work with Rebecca and Kelly the next my 4Runner is in need of service! More