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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,959 Reviews

2,959 Reviews of Toyota of Des Moines - Service Center

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May 06, 2020

Fast easy & friendly Always great customer service, love my Toyota!! Glad to see they're using all the guidelines during this time...Thank you for all you do! More

by cyndiweb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Toyota of Des Moines responded

Cyndi, thank you so much for the great review! It is always a pleasure getting to work with you. We look forward to seeing you again in the future!

May 05, 2020

Great service. Picked vehicle up at my home took to dealership and diagnosed problem I was having . Problem actually turned out to be something completely different than I thought it was. Brock talked More

by rbauer9022
Recommend Dealer
Yes
Employees Worked With
Brock Grim
May 06, 2020 -

Toyota of Des Moines responded

Wow! What an incredible review! Thank you so much for your generous words. Brock is an incredible asset to our team and we are lucky to have him, no doubt. We hope to see you and work with you again in the future!

May 02, 2020

A good job on my oil change and changing 3 light bulbs. I always have a good experience when we bring our 4 cars into Toyota. My oil change work and changing light bulbs was done very well. We will continu More

by Tennisgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamrin Stewart, David Marchant
May 04, 2020 -

Toyota of Des Moines responded

This is what we love to hear! Thank you so much for your lovely review and for taking the time to let us know how your service went. We look forward to working with you again in the future! Have a fantastic day!

April 24, 2020

Oil Change - Tire Rotation - New Battery The were efficient. Kept me informed on what was going on with my car. They sent me a virtual inspection video and brought my car to my place of work More

by Deborahp554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Toyota of Des Moines responded

Thank you so much for the amazing feedback and the recommendation! Transparency is a huge part of our business. We look forward to working with you again soon!

April 24, 2020

I was pleased that I was able to have my car picked up and delivered back. Wish that would have been offered to me when i made my initial appointment instead of seeing it in an email I received after I h More

by pearsons
Recommend Dealer
Yes
Employees Worked With
John who picked up my car
Apr 27, 2020 -

Toyota of Des Moines responded

Wow! This is what we love to hear! Thank you so much for the incredible feedback! We will be sure to pass your compliments on to the entire team! The safety of our customers and our staff is always going to be priority number 1. If there is ever anything more we can do to help you, don't hesitate to let us know!

April 23, 2020

We had our 2017 Camry at the dealership for an oil change. They picked up and returned the car to our home which is great as we live 19 miles away. The oil change was completed as requested and when More

by Wkbirchard
Recommend Dealer
Yes
Employees Worked With
Not sure of the names of those we worked with
Apr 24, 2020 -

Toyota of Des Moines responded

Wow! Thank you so much for the wonderful review! We are so glad to hear that your service and experience went so well. Please, let us ever know if there is anything more we can do for your Camry!

April 18, 2020

Excellent service and follow up. Very timely and thorough, detailed! Prompt and detailed activity .Shuttle service excellent. Service tech reviewed activity and made very good recommendations. More

by kipferguson
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Apr 20, 2020 -

Toyota of Des Moines responded

Thank you so much for the wonderful feedback! We truly appreciate the time you took to let us know how we are doing. W're so happy you enjoyed your experience and we look forward to working with you again in the future!

April 17, 2020

Mike was fantastic, friendly and easy to work with. Very positive experience. My 4Runner was serviced how I hoped it would be and done in a reasonable amount of time. More

by Nate Carter
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Apr 20, 2020 -

Toyota of Des Moines responded

Nate, thank you so much for the splendid rating and thoughtful words of encouragement. We will be sure to pass your compliments on to Mike and the rest of the team! Please let us know if there is anything more we can do for you.

April 16, 2020

1st rateservice as usual but I’ve come to expect nothing less, you folks know your business, I really feel like I’ve come to the right place More

by sconsta1
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Apr 17, 2020 -

Toyota of Des Moines responded

Thank you so much for taking the time to give us your feedback. We truly appreciate the thought you put into your review and rating. We pride ourselves on our outstanding customer service and it feels great to know we hit our mark. We look forward to working with you again in the future!

April 15, 2020

Justin is the bomb! Justin in the service department is the best, an ace, friendly and patient! I had certain demands and requests upon checking out and everyone involved More

by Strout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Toyota of Des Moines responded

Wow! This is what we love to hear! Thank you so much for your wonderful feedback, Shawn! We will be sure to pass your compliments on to Justin and the rest of the team! Please let us know if there is ever anything more we can do for you!

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