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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews

3,081 Reviews of Toyota of Des Moines - Service Center

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April 01, 2021

The service staff is always pleasant and easy to work with. Appreciate the updates and service recommendations on my vehicle. They’re always willing to accommodate my wishes. More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Toyota of Des Moines responded

Thank you for your review, Mary! We're so glad you've enjoyed working with our team during your service visit. If there's anything else we can help you with, please let us know!

April 01, 2021

Without an appointment, I drove in an emergency as my Camry was LOW on oil. (Note to Toyota; why not a dashboard light to indicate low oil level) Not only were they able to rotate tires, but I needed ne More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Apr 02, 2021 -

Toyota of Des Moines responded

Thank you for leaving us a review! We're so glad our team was able to help you with that light and get you in and out quickly with new brakes and rotated tires! We look forward to working with you again!

March 31, 2021

They always are very good to us when we come in to get any service. We had an 8:am appointment they took us right in. Overall very happy with Toyota of Des Moines. More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Toyota of Des Moines responded

Thank you for the review Bill! We're happy to service your vehicle. Thank you for choosing Toyota of Des Moines!

March 27, 2021

Service staff was very courteous. I arrived at 12:00 noon per my appointment and was greeted promptly. Service was completed in the estimated time. More

by Steensma1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Toyota of Des Moines responded

We really appreciate your review! It's great to hear that the service team was able to get you in and out quickly. If there is anything else we can do to help you please reach out!

March 20, 2021

I was well taken care of when I brought my Sequoia in for its 30,000 checkup. The tires were rotated and my tech found that I needed my cabin filter changed and I was able to communicate through text to Jo More

by Bobbi410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph James
Mar 22, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to leave us such a great review! We are thrilled to hear Joseph, and the entire Service team was able to make your experience quick and easy. Please do not hesitate to let us know if you need anything else!

March 15, 2021

We purchased our van 2 years ago. We just had the 2-year check up. I am pleased that I was reminded that it was getting close to the deadline expiration date. I appreciate the e-mail notice. Everything is g More

by rgdezwarte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Mar 16, 2021 -

Toyota of Des Moines responded

Great to hear, thank you for taking the time to share! We are honored to be your dealership of choice when you need your van serviced! Please let us know if there is anything else we can do to help.

March 10, 2021

All my concerns were addressed. Much improved dealership over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. More

by overton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lebeda
Mar 11, 2021 -

Toyota of Des Moines responded

Thank you for your glowing review! We're happy to hear that your experience with Travis and Mike exceeded your expectations. Please let us know how we can continue to help with your car and service needs!

March 10, 2021

I asked that a couple of my filters be changed after the original maintenance work was completed. The service tech and mechanic got it completed, no problem. More

by Tundra13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colten
Mar 11, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to let us know how we're doing! We are happy to hear that your experience with us was worth 5-stars. We value your business and hope you come see us again soon!

February 28, 2021

The service was great from the time I drove in until the parts were received and replaced. Everything went smoothly. Thank you. Everyone was very professional. More

by rumelhartp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us. We are so glad to hear that it went smoothly and you were given great service. We will let our service team know that they did a fantastic job helping you out. We appreciate the feedback and we look forward to helping you out again in the future.

February 26, 2021

Friendly helpful superior service. Service advisor knowledgeable and extremely confident. Excellent attributes! I can’t even imagine taking my vehicle anywhere else for repairs. Y’all need more serv More

by Joeleod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Mar 01, 2021 -

Toyota of Des Moines responded

Thank you for the wonderful review! We truly appreciate that you shared how excellent your experience with us was. We will share your kind words with David. Sounds like he did a great job helping you with your vehicle. Thanks again and we look forward to seeing you again.

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