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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews

3,081 Reviews of Toyota of Des Moines - Service Center

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June 04, 2021

We had excellent service for the fuel pump replacement and appreciated Toyota coming to get and returning our car. Driver Matt Miller was especially helpful. More

by Mitch
Recommend Dealer
Yes
Employees Worked With
Matt Miller driver
Jun 07, 2021 -

Toyota of Des Moines responded

Thanks for letting us help out, Mitch, we're glad Matt and the team were helpful. We hope we can work with you again in the future!

May 30, 2021

Ian Davis provided excellent service. Unfortunately the mechanic did not catch the brake rotor the week before when I had it in for standard mechanical service when we required oil & lube, and multi point More

by Wilges
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Toyota of Des Moines responded

Thank you so much for taking the time to tell us about your recent experience with our service team. We use our customers' feedback to identify areas to improve to make future visits even more seamless and enjoyable. Please don't hesitate to reach out if there is anything else our team can do to be of assistance!

May 30, 2021

Seth R. was very interested in my problem and my time. He explained what was done and why, even SHOWING me the area. I was quite thankful. More

by JanDeJong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rhodes, Rebecca Hildreth
Jun 01, 2021 -

Toyota of Des Moines responded

We're happy Seth could help you with your vehicle and make the process clear. Thank you so much for trusting our team with your service needs and for taking the time to leave us this feedback. We look forward to working with you again in the future!

May 30, 2021

Each time I've been at the dealership, the service and people have been great. This time I had no appointment but an unexpected nail in my tire, I was taken care of right away. Thank you for always More

by Dee and Bruce Glaubergdeebruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Dee and Bruce Glaubergdeebruce responded

I do not want our name used on the review. Thank you.

Jun 01, 2021 -

Toyota of Des Moines responded

Hello! Thank you so much for leaving us this review and for choosing to work with all of us at Toyota of Des Moines for your service needs. We hope to work with you again in the future!

May 29, 2021

The people who took care of my car's oil change and tire rotation were very friendly and professional, as was the cashier who took my payment. I absolutely love that you have coffee, hot chocolate and goo More

by LGWH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the name of my service tech. Sorry.
Jun 01, 2021 -

Toyota of Des Moines responded

You're welcome at anytime! Thank you for taking the time to leave us this review and for choosing Toyota of Des Moines for your automotive services. We look forward to working with you again on your next visit!

May 18, 2021

As usual, this was a great visit to Toyota. My service As usual, this was a great visit to Toyota. My service was completed in a timely manner and I’m always pleased. I recommend this dealership often a More

by …
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Worked with a service advisor only
May 18, 2021 -

Toyota of Des Moines responded

You're welcome anytime! Thank you for taking the time to share this feedback with us and for choosing Toyota of Des Moines for your automotive needs. See you next time!

May 15, 2021

My problem with my tire was taken care of promptly. I called Toyota when my tire was having a slow leak. I was able to bring my car in right away. Thank you for keeping me on the road. More

by Linda
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Toyota of Des Moines responded

Linda, we're glad we were able to take care of your tires. Let us know if you need us again in the future!

May 14, 2021

Steve H. Was great to work with. He was quick to respond with questions or concerns and very personable. I would work with him again. More

by Nicolecfoster78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Toyota of Des Moines responded

Thanks for letting Steven and the team help, Nicole. We look forward to seeing you back again in the future!

May 13, 2021

Always great service in a friendly environment. Super communication, and quality service. I like the texting updates. Good to see Mike back in the saddle. More

by ranchjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
May 14, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to share such great feedback!

May 12, 2021

Friendly staff. Every amenity you could want in the waiting lounge. Love the walk around video with explanation of service. Never any surprises on price of repairs. Purchasing a car used to be a cho More

by muffy109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Schnoor
May 14, 2021 -

Toyota of Des Moines responded

We appreciate the wonderful feedback and look forward to future visits!

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