Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,959 Reviews

2,959 Reviews of Toyota of Des Moines - Service Center

Sort by
June 11, 2020

Josh provided an excellent vehicle assessment with a video walk around. Very much appreciated. I like all of my automotive experiences with Toyota of Des Moines. More

by johnwaldron1961
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Jun 12, 2020 -

Toyota of Des Moines responded

John, thanks for leaving us a review on your experience with Toyota of Des Moines! We will be sure to pass along your thoughts to Josh. Come again!

June 10, 2020

I have always been happy with the work and the service that you dealership has provided. I was also pleased that I had a discount coupon that could be used. More

by Sharon Newman
Recommend Dealer
Yes
Employees Worked With
Chris Galvin - 5 stars
Jun 11, 2020 -

Toyota of Des Moines responded

Thank you for leaving us a review, Sharon! We are glad you enjoyed working with us, and we hope you come again soon!

June 07, 2020

Ian was excellent as always!! Appreciate him fixing a minor mistake from a past repair. He was able to get me in on short notice. More

by tdressen
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Toyota of Des Moines responded

Thank you so much for your feedback! We're so glad to hear that your appreciated Ian's efforts. We will pass your compliments on to him! We look forward to working with you again in the future!

June 06, 2020

Excellent service I have used this dealership for many years and they have always given me excellent economical helpful rapid service. They go above and beyond to make More

by aliceenfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Selby, Ken Bright
Jun 09, 2020 -

Toyota of Des Moines responded

Thank you so much, Alice! We truly appreciate you taking the time to let us know how we did! We also appreciate the continued business and hope to see you again in the store soon! Take care!

June 05, 2020

recall Very efficient in getting my recall done. Staff was especially considerate with all of the pandemic going on. I would recommend your service departmen More

by Billcon#2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Toyota of Des Moines responded

Thank you so much for the wonderful feedback and recommendation! It means so much to hear such positive words during this time. We assure you that the safety of our customers as well as our staff is of utmost priority to us! We look forward to getting the opportunity to work with you again!

June 04, 2020

OIL CHANGE FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLEN More

by alichinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Toyota of Des Moines responded

THANK YOU THANK YOU THANK YOU for this excellent and entertaining feedback. We are so glad your visit was fast, friendly, and excellent. We hope to see you again so we can continue this excellent service for you. Thank you for choosing Toyota of Des Moines

June 02, 2020

Quick and Efficient My most recent experience with the dealership was for an oil change and tire rotation. Everything was done in a professional manner, and it was obvio More

by hornerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember who I worked with.
Jun 03, 2020 -

Toyota of Des Moines responded

Thank you for such a wonderful review! We are so glad you enjoyed you're experience in our service department. We can't wait to work with you again!

May 31, 2020

Convenient easy internet scheduling. Clear and easy explanation of service plan by the advisor. Comfortable waiting area. Excellent internet connections and service video with service explanation of p More

by jmale51394
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Toyota of Des Moines responded

Thank you for the 5-star rating and for sharing your recent experience at Toyota of Des Moines. We look forward to your next visit.

May 30, 2020

Polite representatives, listens & communicates our concerns Appreciate the responses and listening to our concerns, clean garage and attempts to time service as scheduled and service the vehicles as possible. V More

by KAWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cass Cupp, Mike Lebeda, David Marchant, Rebecca Hildreth, Tom Lyons, Bret Carter
Jun 01, 2020 -

Toyota of Des Moines responded

Myles and Barbara, thank you for your 5-star rating! We love to hear that you had a positive experience with our polite staff. We look forward to working with you again.

May 28, 2020

Recall service Were very accurate in time estimate and furnished a very nice lounge area to wait. Friendly, welcoming attitude.Actually, I was very disappointed at More

by Vetjohn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember name, sorry.
May 29, 2020 -

Toyota of Des Moines responded

John, thank you for this kind review. Thanks for giving us another chance, and we are glad that we were able to make it right. Come again soon!

...
241
...