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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,959 Reviews

2,959 Reviews of Toyota of Des Moines - Service Center

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July 07, 2020

Tire repair for possible nail puncture. Felt the service was pretty good, perhaps a little long. Would like to have had a description of what actually caused the leak. Glad I no longer have More

by Vern B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Service
Jul 08, 2020 -

Toyota of Des Moines responded

Thank you, Vern, for taking the time to provide this awesome feedback on your visit with Toyota of Des Moines. We are glad to hear your visit went well. We do apologize that your visit lasted longer than you had hoped and we hope you feel free to reach out to our offices for any questions you have or may have in the future. Thank you for choosing Toyota of Des Moines and we hope to see you again.

July 06, 2020

Thank you for a Great Experience Service Advisor Justin Madison greeted me and knew exactly how to solve my problem. He also explained they would do a recall change while I waited. Ev More

by HearPaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenna Bjorland, Hugh Sheppard
Jul 07, 2020 -

Toyota of Des Moines responded

Thank you for letting us know you had such a great experience with is! We love the positive feedback regarding Justin, as well! We look forward to working with you again in the future!

July 01, 2020

Everyone was friendly and helpful. Would be nice if an outdoor area was provided for waiting, especially for those of us physical distancing for safety. More

by Karen Mary
Recommend Dealer
Yes
Employees Worked With
Cass Cupp, Bret Carter
Jul 02, 2020 -

Toyota of Des Moines responded

Karen, thank you for this great review! We are happy you enjoyed our staff, and your experience. We appreciate your feedback, and we hope you come again soon!

June 28, 2020

Service Staff helpful, pleasant, answered all my questions. I was able to view the inspection on line. The staff wore masks, social distanced, which is import More

by rameln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp, David Marchant
Jun 29, 2020 -

Toyota of Des Moines responded

Thank you for the great review! We hope to see you again in the near future.

June 26, 2020

Service Toyota employees always do excellent work and at a decent price. Great Service and very professional people to assist. I really appreciate it! Thank More

by kmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jun 29, 2020 -

Toyota of Des Moines responded

Thanks for the perfect review! Please come back and visit anytime.

June 25, 2020

Good Service I called to make an appointment to have the car receive it's first 6 month check. I was expecting it to take maybe a week before I could get in. As More

by pinkbunny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Marchant
Jun 25, 2020 -

Toyota of Des Moines responded

Thank you so much for the glowing review and the recommendation! We are so glad to hear that your experience was a positive one! Let us know if there is ever anything more we can do for you.

June 25, 2020

I’ve had nothing but a pleasant experience with the purchase and service of my Toyota Camry. Everyone at the dealership is friendly, helpful and professional. I will definitely return!! More

by Hurricaneandrew1980
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Toyota of Des Moines responded

Thanks for the great review! Congratulations on your new Camry, we are happy to know you enjoyed your experience with us. Come back anytime!

June 24, 2020

Gordon Beachum was great to work with. Marcie was great also! Felt no pressure and they were very knowledgeable and answered all of our questions. More

by schultzy
Recommend Dealer
Yes
Employees Worked With
Gordon Beecham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcy Davis
Jun 25, 2020 -

Toyota of Des Moines responded

Thank you so much for the 4 star rating and the kind words! We hope to get the opportunity to work with you again and work towards earning that 5th star! Let us know if there is anything else we can do for you!

June 20, 2020

Ian is the best. I always request Ian for any word we need to habe done. He is professional and makes us feel co.fortable. More

by cc2ccp
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Toyota of Des Moines responded

Thank you for your 5-star rating and positive words regarding Ian. We look forward to working with you in the future.

June 20, 2020

Mike as very kind and helpful. Brought car in due to recall for air bags. We also asked for battery to be tested nd was found to Ned new battery. More

by auntbre
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Jun 22, 2020 -

Toyota of Des Moines responded

Thank you for the 5-star rating! We appreciate your feedback and look forward to working with you again.

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