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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,080 Reviews
Call Service Center (515) 276-4911

3,081 Reviews of Toyota of Des Moines - Service Center

Sort by
July 02, 2021

I love my RAV4 and will replace it with another Toyota More

by jim.christensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
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Jul 07, 2021 -

Toyota of Des Moines responded

Thanks for the excellent rating! We are so glad to hear that you are loving your RAV4. Come see us again when you're ready to find a new Toyota that's perfect for you!

July 02, 2021

Service completed quickly and got me back on the road!! Justin Madison in the service department does a great job of communicating issues and keeping me up to date. This visit was just an oil change by my More

by Mark J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Jul 07, 2021 -

Toyota of Des Moines responded

Mark, thank you for taking the time to share your experience with us! We are so glad to hear that you enjoyed working with Jason and our service team. If there is anything else we can help with in the future, please don't hesitate to reach out! Thanks again!

June 30, 2021

Was fast and efficient. Everyone I dealt with was professional and friendly. More

by Avalon9707
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Schnoor
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Jul 01, 2021 -

Toyota of Des Moines responded

We're happy it was fast and efficient! If there's anything else we could help with, let us know!

June 26, 2021

Immediate attention by polite young man. Work done in less than an hour. Payment easy and efficient by pleasant young woman at desk. More

by Elizabeth Jane Rider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Jun 29, 2021 -

Toyota of Des Moines responded

Elizabeth, thanks for letting us help, we're happy you had our team's attention. It was great seeing you, and we'd be happy to have you again!

June 25, 2021

All of the people in the service could not have been more polite, knowledgeable, helpful, or friendly from start to finish. I'm VERY satisfied! More

by Libyrachi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Jun 25, 2021 -

Toyota of Des Moines responded

Thanks so much for your kind words! We're happy to hear that you enjoyed your service visit and we look forward to working with you again in the future. Have a great day!

June 25, 2021

Ian Davis is my dependable go-to. He is a joy to work with. More

by Wilges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2021 -

Toyota of Des Moines responded

That's great to hear, Wilges, thanks for letting Ian and the team help. We look forward to your next visit!

June 23, 2021

Only disappointment was not being able to make use of the courtesy car. Justin has taken care of our cars for many years. So nice to me since this has become my task. More

by lssonner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2021 -

Toyota of Des Moines responded

Thank you for taking the time out of your day to give us feedback on your experience with us! We are happy to hear Justin has been helpful and kind to you for all these years. We at Toyota of Des Moines are truly thankful for every piece of feedback we receive from our customers, and your review is no different. We've loved working with you, and we look forward to continuing our relationship.

June 18, 2021

Took my car in for its 35,000 mile service and was told I needed new tires. I was so happy they were able to do it that very day because we were to leave the next morning for pit of town. And I needed a way More

by Bobbi410
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mark - one of the shuttle drivers, Colton Powers
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Jun 23, 2021 -

Toyota of Des Moines responded

We're happy our team could provide you with great service and help get your vehicle ready in time for your trip! Thank you for choosing Toyota of Des Moines for your service needs, and let us know if there is anything else we can do to be of service!

June 18, 2021

Had my Rav4 in for 40,000 servicing and I was in and out in about an hour even with having a back light replaced. More

by bskts4ver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2021 -

Toyota of Des Moines responded

Thank you for the 5-star review! We appreciate you choosing us and look forward to working with you again in the future.

June 13, 2021

I Dropped off my car Friday morning for a Monday morning appointment but they were able to get if fixed by lunch Friday. Pleasant surprise! More

by Kellyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Jun 14, 2021 -

Toyota of Des Moines responded

We're happy our team could resolve your concerns so efficiently! Thank you for choosing Toyota of Des Moines for your service needs and for taking the time to share this 5-star review with us. We look forward to your next visit!

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