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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,080 Reviews
Call Service Center (515) 276-4911
Today: 7:00 AM - 4:30 PM Closed Now
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3,080 Reviews of Toyota of Des Moines - Service Center

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August 18, 2021

Everyone was thorough with communication. I like the no charge pick up and return service. I also like the updates on how the service is going on my vehicle. More

by Lion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Murray Service Advisor Dave Logsdon Technician
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Aug 18, 2021 -

Lion responded

Everything was great

Aug 20, 2021 -

Toyota of Des Moines responded

Thank you for sharing your valuable feedback with us! We are delighted to hear that our service team made your visit a great one. Please let us know if there are any auto needs we can assist you with in the future!

August 17, 2021

Great service. Service department worked us into the schedule for regular service when we had an upcoming long trip, in spite of their being very busy. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Aug 18, 2021 -

Toyota of Des Moines responded

Thank you for leaving your comments, Chris! We are so happy to hear we served you well and that we could get you in before your trip. Thanks for coming to Toyota of Des Moines, have a great day!

August 15, 2021

Excellent service as always. Very through and love the service review video. More

by BigE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Hildreth
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Aug 17, 2021 -

Toyota of Des Moines responded

Thank you for your kind words and review. If there is something more we can assist you with, please keep us in mind. Thank you.

August 11, 2021

Excellent service appt yesterday - service guy was great. Quick and efficient with Service Advisor Seth Rhoads. Even finished before quoted time period! Thumbs up on the car wash. More

by Travelr613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rhoads
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Aug 13, 2021 -

Toyota of Des Moines responded

Thank you so much for the incredible review! It's great to hear that Seth was able to get your vehicle in and out in a timely manner. Please let us know if you need anything else. We hope to see you again soon!

August 05, 2021

Justin Madison does an outstanding job and Toyota of Des Moines should be very fortunate and proud to have Justin as an employee. He is the perfect example of how Customer Service should be with all Service More

by gannonobx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2021 -

Toyota of Des Moines responded

Dan, thank you for your kind feedback, It is fantastic to hear Justin exemplified our values during your time with us. We love to hear shout-outs like this, and I am happy to forward your kind words about him with the rest of our team. Thank you for your patronage, and we look forward to the opportunity to take care of you in the future! - Your Toyota of Des Moines team.

More
August 04, 2021

They got me in on time, and gave me an accurate time of completion. Friendly service people with tv and coffee with condiments. Always great service, How ever I did not get a car wash this time. More

by benbow
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Aug 05, 2021 -

Toyota of Des Moines responded

Thank you for your review! We are happy to hear that you were well accommodated during your time with us. Our goal is to get our customers back on the road safely and efficiently, and we appreciate hearing that we reached that with you. We look forward to the opportunity to serve you again. Take care!

August 03, 2021

It was a pleasant experience servicing my car at Toyota of Des Moines. I am new to the city. Everyone was so helpful and amicable. More

by Reza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2021 -

Toyota of Des Moines responded

Reza- thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing us at Toyota of Des Moines and we hope to see you again soon.

July 13, 2021

Great dealership. Efficient and well run. This particular service experience was exceptional as far as wait time and courteous staff. I wasn't pressured for any additional services, which often h More

by Willowjo
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2021 -

Toyota of Des Moines responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. It's great to hear you were made to feel comfortable during your time with us. Thanks for choosing Toyota of Des Moines for your service needs and we look forward to taking care of you again in the future.

More
July 02, 2021

Clean efficient and work was done quickly. Very friendly and let me know what to expect More

by druesander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2021 -

Toyota of Des Moines responded

This is what we love to hear! Thank you for the excellent rating and feedback. We are so glad to hear that our team kept you well informed and your visit was quick and efficient! We appreciate your business and look forward to working with you again in the future.

July 02, 2021

I love my RAV4 and will replace it with another Toyota More

by jim.christensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
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Jul 07, 2021 -

Toyota of Des Moines responded

Thanks for the excellent rating! We are so glad to hear that you are loving your RAV4. Come see us again when you're ready to find a new Toyota that's perfect for you!

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