Toyota of Des Moines - Service Center

Great service department - needed an adjustment on the car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to resolve this minor issue and will call me in with a final fix. Thanks! More

Great customer-focused service both before and after the sale. We have purchased 2 cars in the last 6 years and been very happy with the sales service. It is a 30-minute drive for us to take our car in for sale. We have purchased 2 cars in the last 6 years and been very happy with the sales service. It is a 30-minute drive for us to take our car in for service, but I won't go anywhere else. I like the convenience of scheduling online for service appointments as well. All around great dealership! More

The video from tech is wonderful. Very helpful and useful. Great tool for consumer. Thanks. useful. Great tool for consumer. Thanks. More

Customer service is excellent! Communication via text, as well as the ability to pay before coming back to pick up the car, makes the visit very efficient. as well as the ability to pay before coming back to pick up the car, makes the visit very efficient. More

From scheduling the appointment, to arriving, waiting for work to be completed and the finished appointment - top level treatment by your staff. Long time customer and this is an example of part of my WHY! work to be completed and the finished appointment - top level treatment by your staff. Long time customer and this is an example of part of my WHY! More

Great service every time! We have bought 3 cars here and bring them in for service and the people are super friendly. Service is easy to schedule online. bring them in for service and the people are super friendly. Service is easy to schedule online. More

I was very impressed with how organized and orderly and well managed everything is. Everyone has a well defined role, with no need for overlapping of job duties. I didn’t have to wait because my service wa well managed everything is. Everyone has a well defined role, with no need for overlapping of job duties. I didn’t have to wait because my service was something very minor, however take a look around and toil I’ll see that if you did have to wait that it doesn’t look like it would be bad because of the many thoughtful amenities and lots of waiting room space! More

The service was excellent 10 years ago and appeared to slide a little in the last 2 years but things seem to be turning around. Im just talking about the service side. I have not really tried the sales si slide a little in the last 2 years but things seem to be turning around. Im just talking about the service side. I have not really tried the sales side since being offended 16 years ago. The videos of the maintenance are really helpful and appreciated. When I pick up the vehicle, I’m not waiting another 15 minutes for it to be driven up front. I do drop off the night before and rarely schedule it, they always get it done by 10 am which far exceeds my expectations. Shuttle drivers are really nice. Just met Steve this last time and he’s great. The people in the drop off garage are always friendlier than anyone else. The people in the service area office seem a little busy at times. Not as happy. More

Excellent customer service, fast turn around on any work I have done on my car, and very friendly, helpful people! While I waited for my car to be done, I walked laps in the showroom to get in some extra st I have done on my car, and very friendly, helpful people! While I waited for my car to be done, I walked laps in the showroom to get in some extra steps. There were many salesmen there, but no one tried to pressure me to talk about trading cars or buying something new. They just seemed pleased that I was there, walking along. That atmosphere made it an enjoyable place to be while I was waiting on my car! More

Excellent communication by staff and text kept me informed. The work was completed in a timely manner. informed. The work was completed in a timely manner. More