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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews

3,081 Reviews of Toyota of Des Moines - Service Center

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December 15, 2021

Good service, treated well. Happy with work. Got advice Good service, treated well. Happy with work. Got advice as to which service was most needed. More

by Gwenslewis
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Dec 16, 2021 -

Toyota of Des Moines responded

Thank you for the amazing review! We're happy to hear that you are satisfied with our service. It was a pleasure doing business with you and we hope to see you again soon!

December 14, 2021

Great job on communication and scheduling, follow up on my service and parts order, and overall professionalism! More

by steven.hobbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Toyota of Des Moines responded

Thank you for the positive review! We want every customer to feel comfortable and informed at every step of the service process. We hope to work with you again soon!

December 14, 2021

I only use Toyota of Des Moines. Always excellent service. Tried the pick-up option from my home this time and it worked well. More

by Peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Dec 15, 2021 -

Toyota of Des Moines responded

We appreciate the kind feedback! We always enjoy hearing when our customers had a great experience when visiting our service department. Thank you for choosing Toyota of Des Moines and we hope to see you again soon!

December 12, 2021

I have been purchasing or leasing vehicles here for years and always receive a great customer experience from everyone I come in contact with in every department. More

by Bbennett34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Toyota of Des Moines responded

Thank you for the 5 star review. We are so happy to hear that you have had continued good service from our team. We value your business and your continued loyalty. We look forward to your next visit!

December 11, 2021

I bought this car from this dealership 10 years ago and I have done business with them ever since. I really like the pickup and delivery service as I am older and don't like driving on the interstates. More

by Judi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Toyota of Des Moines responded

Thank you for letting us know how we're doing, Judi! We are proud to provide you with excellent service, including pickup and delivery of your vehicles. Thank you for choosing Toyota of Des Moines!

December 11, 2021

The service department picked up and returned my car. A great service! They detected and corrected the problem with the activator in all four doors. Pleasant people to help schedule the appointment. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Dec 15, 2021 -

Toyota of Des Moines responded

Thank you for the positive feedback, Lynn! We're glad to hear that we were able to correct the issue and help get your Highlander back on the road. We look forward to seeing you again for your future service needs!

December 05, 2021

Ian Davis has been my service advisor for 13 years. Always does a great job. More

by Ufd403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Toyota of Des Moines responded

We appreciate the continued loyalty! Thank you for taking the time to share your feedback and we can't wait to work with you again in the future!

December 04, 2021

Justin was more than helpful. More work was needed than when I made my appointment. More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Toyota of Des Moines responded

Thank you for the great review! We pride ourselves on our knowledgeable and helpful team members. We hope to see you again soon!

December 04, 2021

I was glad to be able to just come in since when scheduling I had been scheduled a month out from when I went to get an appointment More

by richjod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp, Mike Lebeda, David Marchant, Rebecca Hildreth, Tom Lyons, Colton Powers
Dec 07, 2021 -

Toyota of Des Moines responded

We're happy we were able to help! Thanks for choosing Toyota of Des Moines and we hope to work with you again soon.

December 02, 2021

Video is great for me to understand services performed. Ian is always good to work with. More

by MJessicaE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Des Moines responded

Thanks for letting us know how we're doing! We appreciate the great review and hope to see you again soon!

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