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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews

3,081 Reviews of Toyota of Des Moines - Service Center

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January 14, 2022

Car maintenance is one of my least favorite tasks to deal with, but Toyota of Des Moines makes the process as painless as possible. From easy to schedule online appointments, to respectful and knowledgeable More

by momtotwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Toyota of Des Moines responded

This is what we strive for! We pride ourselves on our knowledgeable and helpful staff members and we are delighted to hear that they always provide a great experience for you. Thank you for visiting us, and we look forward to working with you again in the future!

January 12, 2022

Once again red carpet service! I always get outstanding service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. More

by Rav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Toyota of Des Moines responded

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! If you have any further questions, please give us a call. We're always happy to help!

January 12, 2022

The people here are friendly, knowledgeable and efficient! I’m so glad I bought my new Highlander at Des Moines Toyota. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Scheidler
Jan 13, 2022 -

Toyota of Des Moines responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 09, 2022

Loved this dealership!!! They were able to get me my dream car! Very nice people More

by KarinaGomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Toyota of Des Moines responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2021

Very personable and service was stunningly good. I came in for a small, hopefully warranty repair and instead of being scheduled in, they got me fixed and out the door in less than an hour. It was what I h More

by Grt61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Toyota of Des Moines responded

Wow, thank you for leaving us such a kind review! We are delighted to hear that you had a great experience with our team! Please let us know how we can continue to help with your car and service needs!

December 24, 2021

I took my truck for a noise that is very clear and the technician said he could not hear it. I will have to take the truck to a different mechanic to have it fixed. More

by Yamil_azar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Dec 28, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us. We’re disappointed to hear your visit with our service team did not go as planned. It is always our goal to provide the best experience possible and with that being said, we’d like to speak with you to work towards an appropriate resolution. At your convenience, please reach out to our General Manager, JP Phillips. We want to thank you for considering Toyota of Des Moines and hope you’ll give us another opportunity in the future to show our appreciation.

December 23, 2021

Arrived early—took me right away—pleasant service rep—oil change and hire rotation completed-great experience. More

by Ltroud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Dec 29, 2021 -

Toyota of Des Moines responded

Thank you for the kind words! Please let us know if there is anything else we can do for you!

December 23, 2021

I was able to get in right away for a simple oil change, and while I was there, I walked in the showroom and got 9000+ steps in. Yay for me and yay for Toyota! More

by kaygolfer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Dec 29, 2021 -

Toyota of Des Moines responded

This is what we love to hear! Thanks for the kind review, come back and see us again soon!

December 18, 2021

Needed a headlight replacement. I arrived at 7:10am out by 7:31. Thanks for the great service More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Dec 21, 2021 -

Toyota of Des Moines responded

We're happy to help! Please don't hesitate to reach out if there's more we can do for you. Thanks for the review and have a great day!

December 16, 2021

Service was on time and thorough. The video documentation is an added bonus. They even buffed out a surface scratch for me on the spot! More

by lindakayedrake1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Dec 17, 2021 -

Toyota of Des Moines responded

We appreciate the positive comments about our service department! We're delighted to hear we got everything taken care of. We value your business and we look forward to your next visit!

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