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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,081 Reviews

3,081 Reviews of Toyota of Des Moines - Service Center

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January 29, 2022

Excellent service, especially by the young lady with red hair who served as my “hostess,” keeping me posted and explaining I needed a new battery. She deserves a reward. More

by mawbower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Toyota of Des Moines responded

That's great to hear! Thank you for sharing your positive feedback. We are glad to hear that our service team gave you such great customer service We will pass along your compliments to them. Thank you for choosing Toyota of Des Moines!

January 28, 2022

Always great service! Very friendly! Thank you for caring about us! I know where I'm buying my next Prius! More

by Jule A Loy Gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Toyota of Des Moines responded

Wow, that's great to hear, Jule! Thank you for taking the time to share with us. We're delighted to hear how pleased you were with your visit. Be sure and give us a call when you're ready for your new Prius!

January 28, 2022

Friendly and courteous staff. Clean and inviting environment. Efficient and knowledgeable service department. Easy online scheduling for appointments. More

by juju900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp, Colton Powers
Feb 01, 2022 -

Toyota of Des Moines responded

That's what we like to hear! Thank you for sharing your experience with us. We are always happy to help make every service visit an easy and enjoyable one. Come see us again for your future service needs!

January 26, 2022

Toyota grimes service was quick, polite and well documented. I will plan to schedule my next service needs here. More

by mollykate22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 28, 2022 -

Toyota of Des Moines responded

This is what we like to hear! We're happy to hear your service was completed in a timely manner. Thank you for the great review and we look forward to working with you again!

January 22, 2022

Emily greeted me at my car! Apparently it was not my appointment time, I was off a week! She looked at her schedule and said she could fit me in! Thank you Emily! I figured it would take a couple of ho More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Toyota of Des Moines responded

Thank you for sharing the great feedback! We're happy to hear you found our team to be accommodating during your visit. We're always happy to help in any way we can. Come see us again soon!

January 20, 2022

Toyota of Des Moines is very efficient and organized in their service operation. The waiting area is clean and pleasant. There is a nice beverage & snack area for customers. The service on our RAV4 was c More

by Like books
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Murray
Jan 25, 2022 -

Toyota of Des Moines responded

Thank you for the great review! We're pleased to hear you had a great experience during your visit to our service department. We hope to see you again soon!

January 20, 2022

Appreciated the video of the car check but missed the car wash coupon - my car was dirty!! More

by Thedannas
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jan 25, 2022 -

Toyota of Des Moines responded

Thank you for taking the time to leave your review of your time with us at Toyota of Des Moines. While we are pleased to hear that you appreciated the video, it’s disappointing to hear that you left us feeling less than 100% satisfied with your visit. If you are open to discussing this further, feel free to reach out to JP Phillips, General Manager at your earliest convenience.

January 19, 2022

The service personnel were friendly. The service was great. They were able to schedule me right away. They did a great job repairing my Toyota Sienna. More

by rmkussery3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Toyota of Des Moines responded

Thank you for the great review! We're delighted to hear you had a great experience with our service department. We hope to work with you again soon!

January 14, 2022

Really love the fast service. The communication is really good about what is going on with your car. Always a pleasure going there. More

by kathyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jan 18, 2022 -

Toyota of Des Moines responded

Thank you so much for rating us 5 stars! We want every customer to feel comfortable and informed at every step of the service process. We truly appreciate your business and your continued loyalty. If we can help you further in any way, please let us know!

January 14, 2022

Even though my appointment was lost, they still took care of my car. Seth is the best! More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth, Rhoades
Jan 18, 2022 -

Toyota of Des Moines responded

Thank you for leaving us a 5-star review! Seth will appreciate the shout-out! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

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