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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,327 Reviews
Call Service Center (515) 276-4911

3,327 Reviews of Toyota of Des Moines - Service Center

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December 09, 2023

Good I was able to get my questions answered. Also the donuts and coffee was great for a morning appointment More

by nmeiners1994
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 12, 2023 -

Toyota of Des Moines responded

We're glad you received answers to your questions and enjoyed a tasty treat during your morning appointment! Your feedback shows that we're on the right track in providing both informative and comfortable experiences for our customers. We hope to see you again in the future!

December 09, 2023

Well done and very fast. Overall I had a great experience at this location. Really enjoyed the video recap. More

by anakarinavasquez1988
Recommend Dealer
Yes
Employees Worked With
Alan
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled you had a great experience with our fast service and enjoyed the video recap! We believe transparency is key, and your positive feedback motivates us to continue innovating and improving the customer experience. Thank you for choosing Toyota of Des Moines!

December 09, 2023

The service was great! The waiting area was comfortable and very clean. Thank you so much. More

by Ronandterrij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 12, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a great service experience with us! We strive to make every visit enjoyable, and your feedback about the comfortable and clean waiting area shows we're achieving our goal. Thank you for choosing Toyota of Des Moines!

December 09, 2023

Best experience I’ve had buying a new vehicle. All the employees were very friendly and helpful. Made the process simple and quick. More

by DRSTK14
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you had the best experience buying a new vehicle with us! Our team is dedicated to making the process simple, quick, and enjoyable for every customer. Thank you for choosing Toyota of Des Moines and for sharing your positive feedback!

December 09, 2023

Service is always friendly, fast and convenient . Easy to schedule, also reminders are timely. Waiting lounge is a bonus, love that coffee too( especially for the early morning wait) More

by irina2isy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Toyota of Des Moines responded

We appreciate you highlighting the friendliness, speed, and convenience of our service department! We strive to make scheduling and reminders easy, and we're glad our waiting lounge and coffee are a bonus for your early morning visits. We hope to continue to help with your vehicle needs in the future!

December 09, 2023

Fast. Comfortable. Very accommodating Everything was very easy. Grill replacement was very seamless and staff listened to my concerns. More

by Millerbryce90
Recommend Dealer
Yes
Employees Worked With
Warranty (front grill issue)
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Dec 12, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a fast, comfortable, and accommodating experience at Toyota of Des Moines! We strive to make everything as easy as possible for our customers, and we appreciate you mentioning the seamless grill replacement and the staff's attentiveness to your concerns. Thank you for choosing us!

December 09, 2023

Oil change/tire rotation 10k service Quick, courteous, as always Toyota of Des Moines is the best More

by Idon'wantone
Recommend Dealer
Yes
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Dec 12, 2023 -

Toyota of Des Moines responded

We're so glad you appreciate the quickness, courtesy, and overall quality of our service! Hearing that you consider Toyota of Des Moines the best is a huge compliment and motivates us to keep exceeding your expectations. Thank you for choosing us for your 10k service!

December 09, 2023

Fantastic ! I great to work with true professionals like J.P. Phillips and Shane . More

by TPINCKNE50322
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you had a fantastic experience working with J.P. Phillips and Shane! Thank you for highlighting their contributions and for choosing Toyota of Des Moines!

December 08, 2023

I was served a steak while waiting for my oil change It was really tastey More

by chrisosborn93
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 08, 2023 -

Toyota of Des Moines responded

We're surprised to hear you were served a steak while waiting for your oil change! However, we are happy to hear you are delighted and we hope to see you again in the future. Thank you for the 5-star review!

December 08, 2023

Long wait because there was no service advisor. Convenient and price was reasonable I am good More

by Fsiddi01
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We apologize for the long wait you experienced due to the lack of a service advisor. We value your time and understand the inconvenience this caused. We're glad you found the location convenient and the price reasonable. We hope to see you again in the future!

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