Toyota of Des Moines - Service Center

Excellent service My latest visit to the Des Moines dealership was pleasant & all service work was done quickly. It was done on time & service rep explained what would My latest visit to the Des Moines dealership was pleasant & all service work was done quickly. It was done on time & service rep explained what would be needed in the future. More

Trust and honesty We have gotten our cars serviced here for 14 years. I trust their advice and service. Never have I doubted that I need the recommended services. I alw We have gotten our cars serviced here for 14 years. I trust their advice and service. Never have I doubted that I need the recommended services. I always feel like i am collaborating with the service center to keep my vehicle running smoothly. If they say I really need something NOW, I believe it because they don't push unless something is urgent for my safety. I like how they keep me updated on things to consider for future appointments so I am forewarned, for example my brakes may be nearing the time to replace, but are in decent shape now. We are looking for anotber vehicles, so we are shopping around. We visited another dealership today and I saw the difference in professionalism right away. Thank you for the effort you put in to training consistent customer care. More

May service I have always gotten great service from your dealership. I had both vehicles hit their service interval last week and was able to bring them both in I have always gotten great service from your dealership. I had both vehicles hit their service interval last week and was able to bring them both in without appointments and get them taken care of. The staff are always courteous and knowledgeable. The dealership is always clean, and its always been a positive experience. Thanks for all you do More

Always the best!!! From the day I started dealing with Toyota of DSM on my Matrix to today, 4 1/2 years and 75000 miles later, everything has been delightful. From the day I started dealing with Toyota of DSM on my Matrix to today, 4 1/2 years and 75000 miles later, everything has been delightful. More

Easy In, Easy Out Showed up at 7:00 looking for a spot in the walk-in line. Greeted outside (professionally) to check my appointment time. When told I was a walk-in, th Showed up at 7:00 looking for a spot in the walk-in line. Greeted outside (professionally) to check my appointment time. When told I was a walk-in, the advisor checked promptly and got me in the queue. 20 minutes later I was out the door! More

Above and beyond I had forgotten that my husband's car was in for service. When We got there it was past closing for the service department. Matt, a sales person, help I had forgotten that my husband's car was in for service. When We got there it was past closing for the service department. Matt, a sales person, helped my husband get his billing taken care of so he could get his car. This was above and beyond the call of duty sense we were late. Thank you very much. More

Very professional Justin and the entire service department went way beyond the norm to provide me with an exceptional experience. I will continue to bring my Camry to Justin and the entire service department went way beyond the norm to provide me with an exceptional experience. I will continue to bring my Camry to them for needed msintenance. More

Quick service Was in and out in about 35 minutes for a scheduled oil change, and replacement of a few light bulbs and drivers’ side visor. The complimentary vehicl Was in and out in about 35 minutes for a scheduled oil change, and replacement of a few light bulbs and drivers’ side visor. The complimentary vehicle check picked up the light bulbs. More

The wait was a little longer then usual but was satisfied. Waited longer then usual for my 10,000 mile service but was satisfied with overall experience. Thanks Toyota?? Love my 4th Toyota car this far. Waited longer then usual for my 10,000 mile service but was satisfied with overall experience. Thanks Toyota?? Love my 4th Toyota car this far. More

Fast and Friendly Knew my Tacoma was coming up for a service and stopped by to schedule because I was nearby. The service rep checked and said if I wanted to wait they Knew my Tacoma was coming up for a service and stopped by to schedule because I was nearby. The service rep checked and said if I wanted to wait they have techs available to do it right now and it would be about 45 minuets. They had it all completed in under that. I had just barley finished my cup of coffee. Impressed and very happy. Thank you!! More