Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews

3,317 Reviews of Toyota of Des Moines - Service Center

Sort by
December 17, 2023

I asked for what I thought was time for scheduled maintenance. The dealership checked their records and showed that it was too soon for the work. They saved me money and time. Perfect. More

by pomeroy.john
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Dec 18, 2023 -

Toyota of Des Moines responded

We're incredibly proud of our team for taking the time to verify your service needs and saving you both money and time. Trust and transparency are core values at Toyota of Des Moines, and it's rewarding to know we played a role in preventing unnecessary work. Thanks for choosing us, and we're always here for your genuine maintenance needs!

December 17, 2023

Everyone was friendly and professional. They kept me updated on the progress of the work which allowed me to be comfortably patient. More

by Joycelbailey
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Dec 18, 2023 -

Toyota of Des Moines responded

We're glad our team put you at ease and kept you informed throughout your visit. Thanks for choosing Toyota of Des Moines, and we hope to see you again in the future!

December 17, 2023

Efficient and quick service. Although we did discover one of the front window wipers was not completely locked on during the car wash the next day. More

by dick50309
Recommend Dealer
Yes
Dec 18, 2023 -

Toyota of Des Moines responded

We're glad your service was efficient and quick. We sincerely apologize that one of your front wipers came loose after the car wash. We'll be happy to tighten the wiper and ensure everything is in tip-top shape. Again, we apologize for the inconvenience and appreciate your understanding.

December 17, 2023

Jose was outstanding in helping me transition from one lease company (Lease Plan) to (Wheels) His service was superlative! More

by kim.dickson7
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Dec 18, 2023 -

Toyota of Des Moines responded

Sounds like Jose made leasing a breeze! We're thrilled his superlative service helped you transition smoothly from Lease Plan to Wheels. Your satisfaction is our goal, and Jose exceeded it! Thank you for your business.

December 17, 2023

I was treated with respect and professionalism thru the entire buying process Respectful, professional, and courteous More

by J Dvorak
Recommend Dealer
Yes
Employees Worked With
Todd in Sales
Dec 18, 2023 -

Toyota of Des Moines responded

Respectful, professional, and courteous – that's what we strive for! We're thrilled your buying experience was everything you deserve. Thank you for choosing Toyota of Des Moines!

December 17, 2023

I felt my wife was taken advantage of and pressured into getting new wiper blades. I believe the technician lied about them being bad. They were new as of 5 weeks ago. $40 in labor to put on wiper blades? A More

by garrett.hillestad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Schulz
Dec 19, 2023 -

Toyota of Des Moines responded

Hi Garrett, we are very disappointed that you feel your wife was taken advantage of. We do our best to provide the best recommendations based of what we diagnose. If you would like to discuss this further, please contact our General Manager, JP Phillips.

December 16, 2023

I am very much satisfied The way received Ask for the requirements Explanation of vehicle conditions and fixing problems Estimated budget More

by ckishore.3
Recommend Dealer
Yes
Dec 18, 2023 -

Toyota of Des Moines responded

Sounds like your visit was a complete win! We're thrilled you found the process clear, informative, and budget-friendly. We always strive to make car care hassle-free, and your satisfaction proves we're on the right track. Thanks for choosing us!

December 16, 2023

Jose was a great ambassador for Toyota. I will return for future service. Thank you More

by B Huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 18, 2023 -

Toyota of Des Moines responded

We couldn't agree more! Jose embodies the Toyota spirit of excellence and care. Your return for future service speaks volumes, and we're thrilled to welcome you back. Thank you for your business!

December 15, 2023

Detailed. Service people are the best. The sales people lack everything after the sale. Something fishy is going on with me only getting one sales rep during i More

by JCFORCIER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Toyota of Des Moines responded

Thanks for letting us know about your experience! Customer service will always be one of the Toyota of Des Moines team's highest priorities. Thank you for your business and we hope to take care of any of your future car needs!

December 15, 2023

Prompt and friendly My service tech was thorough; the oil change and tire rotation took about 90 minutes in total. More

by Tuttlek82
Recommend Dealer
Yes
Dec 18, 2023 -

Toyota of Des Moines responded

We're delighted your service was both prompt and friendly. 90 minutes for an oil change and tire rotation is a great turnaround time, and it sounds like your service technician did a thorough job. Thanks for choosing Toyota of Des Moines, and we hope you have a safe and smooth ride until your next visit!

...
220
...