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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews
Call Service Center (515) 276-4911

3,317 Reviews of Toyota of Des Moines - Service Center

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December 21, 2023

Excellent service Everything was done and taken care of in a timely and professional manner More

by louis.henriquez
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Dec 22, 2023 -

Toyota of Des Moines responded

We're thrilled everything was taken care of to your satisfaction, and we appreciate you highlighting our commitment to top-notch service. Thank you for servicing at Toyota of Des Moines!

December 21, 2023

Friendly efficient and really excellent at explaining your car's anatomy and needed repairs. Always a pleasure ! More

by MICHELINE.WATROUS
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Report | Print
Dec 22, 2023 -

Toyota of Des Moines responded

Your comfort and understanding throughout the process are our priorities, and your repeat business means the world. Thanks for trusting us with your vehicle! Have a great day!

December 21, 2023

Issue was well explained and taken care of quickly. I will certainly use them again in the future. More

by jonsharyl
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Report | Print
Dec 22, 2023 -

Toyota of Des Moines responded

Problem solved, trust gained, future secured! We love hearing things like that. Your satisfaction is our ultimate goal, and your return visit says it all. Thanks for choosing us!

December 17, 2023

Excellent service and customer care I would recommend them to everyone Thanks to all at Toyota of DesMoines More

by FALTONSON.DOUGLAS
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Dec 18, 2023 -

Toyota of Des Moines responded

That's wonderful to hear! We're proud of our team's dedication to excellent service and customer care. Your recommendation means the world to us, and we'll continue striving to exceed expectations. Thanks for choosing Toyota of Des Moines!

December 17, 2023

It took 3 days to get someone from the service department to just answer a call to schedule an appointment. No means to even leave a message. A phone message to the general manager was not returned. E-mails More

by stevesmith16546@gmail.com
Recommend Dealer
No
Employees Worked With
Ian Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Dec 28, 2023 -

Toyota of Des Moines responded

Hi Steve, we are sorry to hear you were unable to get a hold of someone at our store. The holidays have been busy but if you would like to contact our General Manager, JP Phillips again, please do.

December 17, 2023

Scheduling was easy. Technician was very professional and courteous. All areas are very clean. Very reliable service. More

by JIMTHORNTON65
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Dec 18, 2023 -

Toyota of Des Moines responded

We're thrilled to hear that your experience at Toyota of Des Moines was so positive! From easy scheduling to a professional and courteous technician, it sounds like your visit was seamless. Thank you for your feedback. We look forward to serving you again soon.

December 17, 2023

Greeted me at the time of my appointment, discussed the work to be completed and how long it would take and the cost. Finished before they estimated by just a few minutes. Gave me a report and I was on my More

by JJOY
Recommend Dealer
Yes
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Dec 18, 2023 -

Toyota of Des Moines responded

We're delighted your experience was so smooth - from prompt greetings at your appointment time to clear communication about the work, timeframe, and cost. Finishing early is always a bonus, and we're glad you were back on the road quickly. Thanks for choosing Toyota of Des Moines - your smooth ride is our priority!

December 17, 2023

Always good suggestions on what the card needs, not pushy, I'm able to get in in a reasonable amount of time More

by tracykins27
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 18, 2023 -

Toyota of Des Moines responded

We strive to be your trusted car care partner, and it sounds like we're hitting the mark! Thank you for appreciating our honest recommendations and lack of pressure. Your time matters, and we're proud to offer prompt service. We're always here for you – drive safely!

December 17, 2023

Good friendly welcome quick service Helpful in getting done and out I will be back More

by jwslls
Recommend Dealer
Yes
Employees Worked With
Terry
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Dec 18, 2023 -

Toyota of Des Moines responded

Welcome back anytime! We're thrilled your visit was filled with good vibes, quick service, and helpfulness all around. Getting you in and out efficiently without sacrificing quality is our goal, and your return visit means the world. Thanks for choosing Toyota of Des Moines! ✨

December 17, 2023

Service was detailed, concise and the video proof excellent! The customer service is always top notch and I always leave feeling well taken care of. More

by amanda.purscell
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Dec 18, 2023 -

Toyota of Des Moines responded

We aim for detail, clarity, and exceeding expectations, and it sounds like we hit the mark! Seeing is believing, and we're glad our video proof impressed you. Thanks for choosing Toyota of Des Moines!

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