Toyota of Des Moines - Service Center

Service Cass Cupp is a rock star. He is THE reason I use Toyota of Des Moines. With so many staff changes over the years, I've lost the connections to vario Cass Cupp is a rock star. He is THE reason I use Toyota of Des Moines. With so many staff changes over the years, I've lost the connections to various members of the servicing and sales team but Cass is simply awesome. When I direct people to Toyota of DSM, I specifically point them to Cass... More

Great communication Toyota always makes the appointment process easy. The mechanic kept in constant contact with me. While this was a very very expensive repair, it was d Toyota always makes the appointment process easy. The mechanic kept in constant contact with me. While this was a very very expensive repair, it was done in a timely manner. More

Great service! Very friendly staff and they do great work. I highly recommend them to do any services that you need in the future! Thank you, Toyota! Very friendly staff and they do great work. I highly recommend them to do any services that you need in the future! Thank you, Toyota! More

Brake work Needed brake work, called for appointment on Thursday, I scheduled it for the following Wednesday. On Friday my brakes were making a metal on metal so Needed brake work, called for appointment on Thursday, I scheduled it for the following Wednesday. On Friday my brakes were making a metal on metal sound, I wasn't going to make it until Wednesday. I called Travis and he told me to come right in. Had a loaner waiting for me and they took care of everything before 4pm the same day. Travis is my hero!! More

Pleasant experience I made my appointment on line. Easy to navigate on the website. Only waited a few moments once I arrived. I was a little early. They got me in and do I made my appointment on line. Easy to navigate on the website. Only waited a few moments once I arrived. I was a little early. They got me in and done pretty fast. I asked for my tires rotated a certain way and for the wheel nuts to be torqued with torque wrench. They said no problem. More

Toyota Service When my wife and I were looking for a new car service was almost as important as the car itself. Having owned 2 Toyotas previously and driving one as When my wife and I were looking for a new car service was almost as important as the car itself. Having owned 2 Toyotas previously and driving one as a company vehicle we were very aware of the excellent service department at Toyota of Des Moines. We have never been disappointed that we chose Toyota of Des Moines and the vehicle pick up service is just an added benefit. Time is very important in both of our lives and having the ability to have our vehicles picked up and returned puts time back in our lives. More

A/C service Had very good experience with service of my car. Had A/C serviced and was serviced and ready within 2 hours. Works great. Thanks to Ian and service p Had very good experience with service of my car. Had A/C serviced and was serviced and ready within 2 hours. Works great. Thanks to Ian and service personnel. More

Great Service Made appointment online and once there was greeted by Mike my adviser. Checked if there was anything else that they needed to look at while doing wha Made appointment online and once there was greeted by Mike my adviser. Checked if there was anything else that they needed to look at while doing what they received and stated "everything was good". Mike shared that because of the miles next time there would need to be additional serve done that would take between 3-4 hours so I would need to plan accordingly. More

Very nice young lady helping me. Found me answers to severa Fast service. Not a lot more to say except people were very accommodating and super nice. I was in and out quickly and appreciated the friendly peop Fast service. Not a lot more to say except people were very accommodating and super nice. I was in and out quickly and appreciated the friendly people. More

Fast and polite The service is fast and employees friendly. My only complaint is that I have to drive an hour for service. Suggest toyota designate various local deal The service is fast and employees friendly. My only complaint is that I have to drive an hour for service. Suggest toyota designate various local dealers as satellite service stations. This is the only reason why my next car will not be a toyota. More