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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews

3,317 Reviews of Toyota of Des Moines - Service Center

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January 11, 2024

I was attended to quickly and politely. The video summary was concise and helpful. I was never confused about what was going on or why. More

by jhsunderland
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
Jan 12, 2024 -

Toyota of Des Moines responded

Quick, polite, and crystal clear instructions - sounds like a perfect service visit! We're thrilled the video summary demystified everything. Thanks for choosing Toyota of Des Moines and letting us keep you informed.

January 11, 2024

My experience with the dealership so far has been excellent. This was the first time I've paid for an oil change and tire rotation and it seemed expensive so that was a little disappointing More

by debmock2
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you enjoyed your first visit! We understand your feedback about the cost, and while we strive for competitive pricing, high-quality service and genuine parts come at a premium. We're always happy to discuss service options and pricing if you'd like to compare or explore alternative solutions. We appreciate your understanding and hope to see you again soon!

January 11, 2024

I was concerned about my brakes as they didn't seem to stop as they should. I was told that they were fine, but my tires were not on correctly. They were then put on correctly, and now I have no issue wit More

by CECILIABARRON44
Recommend Dealer
Yes
Employees Worked With
Brad
Jan 12, 2024 -

Toyota of Des Moines responded

We're deeply sorry to hear about your loss and understand that dealing with car issues during such a difficult time is especially challenging. We regret if our communication or service fell short of your expectations. We appreciate your understanding during this difficult time.

January 11, 2024

Great same-day service, flexible technicians. Only downside is high cost. Almost $500 for a new key fob for a 7 year old Camry is too high. More

by markemmaus
Recommend Dealer
Yes
Jan 12, 2024 -

Toyota of Des Moines responded

We appreciate your kind words about our service! We completely understand your disappointment with the key fob cost. High prices for car parts can be frustrating, and we apologize for any inconvenience it caused. Thank you for choosing Toyota of Des Moines!

January 11, 2024

Efficient and customer oriented! I appreciate the quality of work done and technology intertwined with my visit! More

by ellenstemler55
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Jan 12, 2024 -

Toyota of Des Moines responded

Efficiency, quality, and tech – you hit the bullseye! We love hearing you enjoyed your visit. Thanks for choosing us - your satisfaction is our reward!

January 11, 2024

4 wheel alignment. Stayed at location to wait took as long as stated and was pleasant overall as first time there for service More

by jonbrones
Recommend Dealer
Yes
Jan 12, 2024 -

Toyota of Des Moines responded

Glad it was a smooth ride all around! Thanks for trusting Toyota of Des Moines with your first service visit. Keeping wait times accurate and experiences pleasant is our goal. We're happy you enjoyed your visit and hope to see you again!

January 11, 2024

I was not happy that the first time I visited your dealership all of a sudden the oil housing needed replaced due to the last person that did the oil change ruined it. Note the last person was a Toyot More

by 930000ms
Recommend Dealer
No
Jan 15, 2024 -

Toyota of Des Moines responded

We appreciate your feedback. We diagnose the problems we see to ensure our customers are as safe as possible but you are always welcome to decline the services we recommend. If you would like to discuss this further, please contact our General Manager, JP Phillips

January 11, 2024

I got right in, Emily was very friendly and got me taken care of right away. Service was fast, and was out within 30 mins. More

by jasonrouse01
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you had a seamless experience and got in, got helped, and got out in 30 minutes flat. Efficiency with a smile - that's what we aim for! Thank you for choosing Toyota of Des Moines!

January 11, 2024

Fast affordable and friendly They were able to get my car to me in Davenport within 4 hours More

by breenjed
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 12, 2024 -

Toyota of Des Moines responded

peed, affordability, friendly faces, and a timely Davenport delivery – that's what we aim for. Your satisfaction is our reward, and we're happy you enjoyed every step. Thanks for trusting Toyota of Des Moines.

January 11, 2024

smooth and easy. they explained every step to my satisfaction. they are very professional too More

by walshification
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 12, 2024 -

Toyota of Des Moines responded

Sounds like your experience at Toyota of Des Moines was a dream come true! Clear explanations, professional service, and a smooth ride all the way. Thank you for trusting us – and don't hesitate to reach out if you need anything else in the future!

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