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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,333 Reviews
Call Service Center (515) 276-4911

3,333 Reviews of Toyota of Des Moines - Service Center

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February 02, 2024

Toyota was clean but the 90,000 mile tune up was pricey. At pick up I was waited on promptly without any wait. More

by mkp6455
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Feb 05, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We hope to see you again soon.

February 01, 2024

It was awesome. ..my car was not drivable, my alternator suddenly died early that morning. But they worked me into the schedule due to a cancellation & it was fixed b More

by jc in clive
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Report | Print
Feb 02, 2024 -

Toyota of Des Moines responded

We're thrilled we could turn your stressful morning into an awesome afternoon! Glad we had a cancellation and could fit you in to fix your alternator so quickly. Happy (and safe) driving!

February 01, 2024

amazing good customer service and the wait time was the best I trust toyota I recommend ?? 100% More

by 72LUISONTIVEROS72
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Feb 02, 2024 -

Toyota of Des Moines responded

That's amazing to hear! We strive for fantastic customer service and speedy waits, so we're thrilled you experienced both. Your trust in Toyota of Des Moines means the world to us, and we appreciate you recommending us 100%!

February 01, 2024

Always very professional and timely. Staff is very friendly. Lounge to wait in is always clean. More

by OWINGS.ELLEN
Recommend Dealer
Yes
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Feb 02, 2024 -

Toyota of Des Moines responded

We strive to make every visit smooth and comfortable, and it sounds like we hit the mark. Thanks for choosing Toyota of Des Moines!

February 01, 2024

I was early, but they took me immediatelly, they were courteous, and my car service was completed in 45 minutes. Fast, efficient, and courteous. More

by Sharon Morain
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Feb 02, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We appreciate you letting us know about your speedy and courteous service experience. See you next time!

February 01, 2024

Easy to schedule appointments. Nice greeter when you pull up..waiting room clean & comfortable enough...thanks for donuts &coffee!!!! More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Report | Print
Feb 02, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy scheduling, service, and amenities like coffee & donuts made your visit enjoyable. See you next time!

February 01, 2024

It was a great experience Everyone was very helpful and very courteous. Very good experience More

by jbmather
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Feb 02, 2024 -

Toyota of Des Moines responded

Great experience at Toyota of Des Moines! We're happy our helpful and courteous team made your visit enjoyable. Come back and see us anytime!

February 01, 2024

Always proactive re. maintaince. Keep me totally informed.whats going on w/ my car. I love the video review by your technician!!!!!!! More

by kim.dickson7
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Feb 02, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy you appreciate our proactive maintenance, clear communication, and video reviews. See you for your next service!

January 31, 2024

In and out in a little over 1 hour. Like the option to use my phone to get the report and make payment. More

by chris
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Jan 31, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

January 31, 2024

It's alright The online system could be better. I can't make appt online neither is the shuttle service More

by lawrence.hii
Recommend Dealer
Yes
Report | Print
Feb 01, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback.

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