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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,346 Reviews

3,346 Reviews of Toyota of Des Moines - Service Center

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February 17, 2024

Prompt and professional The dealership handled my routine, maintenance promptly and professionally. Great job. The dealership handled my routine, maintenance promptly and professionally. Great job. W More

by boisen56
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Feb 19, 2024 -

Toyota of Des Moines responded

Glad we could make your routine maintenance quick and easy. We hope to see you again in the future for your next vehicle maintenance. Have a great day!

February 17, 2024

Unfortunately he didn't follow through with ordering my tires after our first appointment. Also when I came for the second appointment, he didn't seem to exactly remember who I was and what I was there for More

by ep1047
Recommend Dealer
No
Employees Worked With
Blake
Feb 19, 2024 -

Toyota of Des Moines responded

We are disappointed to hear that you were not feeling appreciated during your recent service visit and that there was a miscommunication about your tires. If you would like to discuss this further, please contact our General Manager, JP Phillips.

February 16, 2024

The Toyota dealership has always treated me fairly. The technicians have performed their work with excellence. Scheduling has always accommodated my preferences. They have never pressured me into addin More

by Thankyouverymuch
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Feb 19, 2024 -

Toyota of Des Moines responded

Thank you for recognizing our commitment to fairness, quality, and customer satisfaction! We're proud of our technicians' excellence and our flexible scheduling options. Thank you for visiting Toyota of Des Moines!

February 16, 2024

Prompt and courteous. Had new airbag installed and the wait was exactly what Blake estimated. More

by zcreglow
Recommend Dealer
Yes
Employees Worked With
Blake
Feb 19, 2024 -

Toyota of Des Moines responded

Thanks for appreciating our prompt and courteous service! Happy you had a smooth experience with Blake. Come back and see us anytime!

February 16, 2024

Everyone was very nice and it felt like they wanted you to know how important I was. More

by CAG1953
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
Feb 19, 2024 -

Toyota of Des Moines responded

We're thrilled to hear everyone made you feel welcome and valued! Creating a warm and welcoming environment where everyone feels important is our priority. Thanks for choosing us and sharing your experience!

February 16, 2024

I asked about paint chipping coming off my trunk and back bumper on a <2k mile Camry. They offered to apply touch up paint and got the paint all over my steering wheel. More

by DQPHAM0408
Recommend Dealer
No
Feb 19, 2024 -

Toyota of Des Moines responded

We appreciate your feedback and are disappointed to hear that there was paint on your steering wheel after touchups. We would like to work with your towards a solution. At your earliest convenience, please contact our General Manager, JP Phillips.

February 15, 2024

friendly and quick the dealership were very professional and welcoming. the worker were friendly and quick More

by PAWKMWEE79
Recommend Dealer
Yes
Feb 15, 2024 -

Toyota of Des Moines responded

Sounds like a perfect visit! We're thrilled our team was friendly, professional, and quick. Come back anytime!

February 14, 2024

Great great ? ? great awesome nice work Awesome great business thanks keep up the good great awesome work you guys do More

by GANNAWAY82
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
Feb 14, 2024 -

Toyota of Des Moines responded

We're pumped you had such a fantastic experience! Your enthusiasm and kind words fuel our passion to keep delivering awesome work. Thanks for choosing us!

February 14, 2024

I trust TDM yet it was too expensive I have some regret at purchasing replacement key fob yet grateful that TDM had it in stock. Breathtakingly expensive tho More

by gaiacelebrant
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Feb 15, 2024 -

Toyota of Des Moines responded

We're glad we had the key fob in stock for you when you needed it urgently. We appreciate your loyalty to Toyota of Des Moines. Have a great day!

February 14, 2024

Good except we had to wait longer then usual for our service to be done. More

by JEANNE_SCHEELE
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
Feb 15, 2024 -

Toyota of Des Moines responded

Understand waiting is frustrating. We try our best for efficiency. Thanks for your patience, and we hope to exceed expectations next time! Have a great day!

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