Toyota of Des Moines - Service Center

I trust Mike and his team to always treat me fairly by recommending services needed to keep my car reliable yet they not over-sell. The repair is always done right the first time. Everyone is friendly an recommending services needed to keep my car reliable yet they not over-sell. The repair is always done right the first time. Everyone is friendly and courteous from the shuttle drivers to the office staff and folks who bring your car to you. During customer service training at my company, we were asked what companies we think have the best customer service. My answer was Apple & Toyota. The reasons I gave were: the quality of products, the fact that these companies stand behind their products and the employees are knowledgeable and have integrity. Mike has these qualities and he also takes the time to share his knowledge by explaining why a repair is necessary. More

Service staff is very responsive and professional. I typically use the dealership's pick-up and delivery service to/from my workplace, and the drivers are all very prompt and reliable. I wouldn't take typically use the dealership's pick-up and delivery service to/from my workplace, and the drivers are all very prompt and reliable. I wouldn't take my Toyota anywhere else for servicing! More

Lee let me know what was going on with my vehicle and was friendly when speaking with him. He spent time trying to find out what was going wrong with my sensors in my car so as to find the right solution to friendly when speaking with him. He spent time trying to find out what was going wrong with my sensors in my car so as to find the right solution to the problem. I would definitely bring my vehicle back for service and recommend Toyota to others. More

Liked complimentary inspection. It helped find a cracked drive belt that prevents a more costly situation. Service team is fast enough for busy people to service their vehicles. drive belt that prevents a more costly situation. Service team is fast enough for busy people to service their vehicles. More

After having a terrible experience here last week, Toyota customer service reached out to me right away. They took my concerns very seriously and when I went back in, I got one of the best customer service t customer service reached out to me right away. They took my concerns very seriously and when I went back in, I got one of the best customer service treatments I have ever received. Rich was very polite and understanding toward the situation with my car and regarding finances. He was very courteous and explained everything to me and made sure I knew and understood what was going on with my car. As an added bonus they even washed it for me! I will definitely be going back to Toyota for service. More

Toyota of Des Moines has a very high skilled specialists working in their shop. I have been using this dealership for service and maintenance needs for almost 10 years and it is always a pleasant experience working in their shop. I have been using this dealership for service and maintenance needs for almost 10 years and it is always a pleasant experience. Every time they do their work fast, the quality is great and there was never a case when they needed to fix something twice, everything comes the first time. Big thank you, Toyota of Des Moines!! More

My wife & I purchased a 2004 Toyota Highlander Limited new. We have had it serviced at Toyota of Des Moines from the beginning, using the awesome 'pick up' service, so most of my contact with the Limited new. We have had it serviced at Toyota of Des Moines from the beginning, using the awesome 'pick up' service, so most of my contact with the dealership is by phone or email. I call Kris to set up the appointment & all I need to do on the day of the appointment is get the car in the driveway & it disappears & then reappears later that day. If there are any problems/questions my adviser calls to discuss the problem/question. I find the service department/personnel very knowledge, friendly, & always willing to help. Our buying experience with Bob Link was awesome also. No pressure, just 'what can I do for you'. We loved the 2004 Highlander so much we kept that car, went back to Bob Link & bought a 2012 Highlander Limited. Well needless to say I am following the same procedure with the 2012 as I did with the 2004. Toyota of Des Moines has been servicing our Highlanders for 13 years & will continue doing so. Thank you Toyota of Des Moines for a job WELL DONE! More

I driver 45 to 50,000 miles a year in my 2006 4 Runner. Dennis has been my Rep for some years and understands my situation of keeping my 4 Runner Road Worthy everyday so I can make a living. I always work Dennis has been my Rep for some years and understands my situation of keeping my 4 Runner Road Worthy everyday so I can make a living. I always work out a couple of weeks on setting up my appointments, so Dennis always has a loaner for me. Dennis helps me stay on top of my yearly maintenance along with Jeff my mechanic. Dennis and Jeff are always proactive in keeping my 4 Runner running in top performance. I will not go to any other Dealer or Service Center. More

We came to the dealership to have our Venza serviced and while we were waiting on it looked at the new cars. We had been considering buying a new vehicle for about four months. We received no high pressur while we were waiting on it looked at the new cars. We had been considering buying a new vehicle for about four months. We received no high pressure sales pitch but were allowed to roam and look until we seen a vehicle we were interested in and then we were approached and we requested to talk with Ken Bright. We have purchased several Toyota's through him and have always found him to be very knowledgeable about the product, price, availability, etc. He is extremely friendly & having known our family for several years greets us by name. We were able to purchase the vehicle at a price we could afford and obtained a fair price for the vehicle we traded it for within a minimum of time. I thought we would have to wait to get the new car till another day because we wanted it rust proofed but they were able to have the car serviced and ready in a couple of hours while we ate and ran some errands. The paperwork involved was minimal and the financial official was also very friendly and helpful. He explained all the details about interest, insurance etc. that we needed to be aware of and let us make free and informed decisions regarding the sale. We were given a long detailed explanation with hands on experience of the features of the new car were buying and any and all questions were answered. We were invited to return or call at any time that we had further questions about it. All in all the dealership went above and beyond to make our buying experience as easy and satisfying as possible. The service is quick, friendly, courteous and knowledgeable. I would certainly recommend them to others. More