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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,347 Reviews
Call Service Center (515) 276-4911

3,347 Reviews of Toyota of Des Moines - Service Center

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February 23, 2024

Quick, efficient service and very detailed information and possible future needs. Courteous service and office staff More

by JIM.HENRICH464
Recommend Dealer
Yes
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing our prompt, informative, and courteous service! We're glad you had a positive experience. Come back and see us anytime!

Feb 26, 2024 -

JIM.HENRICH464 responded

thanks for the quick service

February 23, 2024

Everyone was kind and asked questions to me in a positive way. Most were very knowledgeable and if they didn't know answer weren't afraid to admit and go find the answer More

by PAPADADDY50595
Recommend Dealer
Yes
Employees Worked With
Bob Staley
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Jul 22, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

February 22, 2024

Very happy with TOYOTA of DES MOINES. Communication via the TOYOTA APP with email and text messaging is user friendly and immediate....love that. Any future business for me will be with T More

by BUGLACKEY
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Jul 25, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication. It means a lot that you trust us for your service needs.

February 22, 2024

I love the delivery and pick up service. It's especially nice for someone who is older as I am. More

by MARIJO.GRIMES
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Feb 23, 2024 -

Toyota of Des Moines responded

Thank you for recognizing our convenient delivery and pickup service! We're glad it makes your life easier. Come back and see us anytime!

February 21, 2024

Always a good experience. Blake was communicative & kept me aware of where my vehicle was in the process. More

by kris.thompson914
Recommend Dealer
Yes
Employees Worked With
Blake Murray
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Feb 22, 2024 -

Toyota of Des Moines responded

Thank you for choosing us! We appreciate you taking the time to share your thoughts. We hope to see you again soon for a 5-star experience!

February 21, 2024

Very convenient, helpful, and fair priced. The pickup and drop off service is excellent Ok More

by TRACIHORNE615
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Feb 22, 2024 -

Toyota of Des Moines responded

Thank you for choosing us! We appreciate you taking the time to share your thoughts. We hope to see you again soon for a 5-star experience!

February 20, 2024

I really liked the video showing how the service tech actually looked at and confirming what he saw. Excellent More

by ramsey.ranney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Muhlstein
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Feb 21, 2024 -

Toyota of Des Moines responded

We're thrilled you appreciated the video showing the service technician's inspection! Thanks for the positive feedback and for choosing Toyota of Des Moines!

February 20, 2024

Professional, on time, done quicker than expected and thorough Nothing more to add. None. Done. More

by dkguisinger56
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 21, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our professionalism, efficiency, and quick service! We appreciate your business and hope to see you again at Toyota of Des Moines.

February 20, 2024

It was fine. Nothing to add at this time. I don't have anything else to add More

by rea_scorpion
Recommend Dealer
Yes
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Feb 21, 2024 -

Toyota of Des Moines responded

Thank you for choosing us! We appreciate you taking the time to share your thoughts. We hope to see you again soon for a 5-star experience!

February 19, 2024

When they were on Merle hay rd they were great. When they moved to the location they are at now they have completely gone to xxxx. In fact I’ve bought 3 cars from them in the last 15 years, and I More

by ScottUnderwood2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Feb 19, 2024 -

Toyota of Des Moines responded

Hi Scott, Thank you for taking the time to provide your feedback. We are sorry to hear that you feel our level of service as declined. We would like to hear more from you at your earliest convenience. Please contact our General Manager, JP Phillips.

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